BT Global Services
81 Newgate Street,
London, EC1A 7AJ,
United Kingdom
London, EC1A 7AJ,
United Kingdom
44 20 7356 5000
Communications
BT Global Services Technographics
BT Global Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by BT Global Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 102037 BT Global Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that BT Global Services has purchased the following applications: SAP S/4 HANA for ERP Financial in 2020, SAP Fieldglass for Contingent Labor Management in 2020, Adobe Experience Manager for Digital Asset Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BT Global Services is running and its propensity to invest more and deepen its relationship with SAP , Adobe Systems , Enghouse Interactive or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BT Global Services revenues, which have grown to $28.99 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BT Global Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
BT Global Services Tech Stack and Enterprise Applications
BT Global Services ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2020 | 2021 |
In 2020, BT Global Services implemented SAP S/4 HANA as the core finance engine in a finance transformation covering BT and EE. The deployment targeted a finance community of 2000 FTE and was supported by a programme team of approximately 400 FTE.
SAP S/4 HANA, categorized as ERP Financial, was configured to deliver consolidation, planning, and management reporting capabilities. The implementation included deployment of SAP BPC as the consolidation tool, alongside planning tools and management reporting provisioned on SAP S/4 HANA. The programme design emphasized upgraded intracompany processes to support intercompany accounting and financial close orchestration.
Operational coverage spanned over 300 legal entities across the BT / EE Group and multiple finance workstreams. Multiple go-lives were sequenced to onboard legal entities and reporting structures onto SAP BPC and SAP S/4 HANA. A dedicated design and delivery team of 45 plus managed configuration, testing, and cutover activities across the finance function.
Programme governance was led by a Senior Business Lead for S/4 Hana finance who coordinated cross-workstream activities and multiple go-live events. Governance combined centralized design decision-making with workstream-level delivery ownership, and structured responsibilities for consolidation, planning, and intracompany process changes. Rollout relied on staged workstreams and a centralized team model to maintain consistency in management reporting and consolidation processes.
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BT Global Services HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Fieldglass | Contingent Labor Management | HCM | n/a | 2020 | 2021 |
In 2020, BT Global Services implemented SAP Fieldglass as its Contingent Labor Management platform. The rollout was part of a broader HR systems investment that included SAP SuccessFactors and targeted around 170,000 users across more than 50 countries.
The SAP Fieldglass implementation focused on core contingent workforce capabilities typical of the Contingent Labor Management category, including supplier and vendor management, requisitioning and contingent worker onboarding, statement of work management, lifecycle management for external workers, compliance controls, and centralized reporting and visibility. SAP Fieldglass was configured to provide role-based access and operational dashboards for hiring managers and procurement leads.
SAP Fieldglass was integrated with SAP SuccessFactors to synchronize HR master data, recruitment and onboarding workflows, and contingent worker profiles, enabling coordinated approval flows between HR and procurement. Operational coverage spanned HR and procurement functions across BT Global Services global sites, supporting centralized supplier management and standardized external labor processes in over 50 countries.
Governance changes included the establishment of centralized contingent workforce governance, standardized supplier onboarding and approval workflows, and enforced audit controls within SAP Fieldglass to align procurement, recruitment and compliance processes. The implementation emphasized orchestration between recruitment and procurement teams to standardize external labor lifecycle management at scale.
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Core HR | HCM |
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2020 | 2021 |
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Learning and Development | HCM |
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2020 | 2021 |
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BT Global Services Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Manager | Digital Asset Management | Content Management | n/a | 2016 | 2016 |
In 2016, BT Global Services deployed Adobe Experience Manager to support its home.bt.com website. Adobe Experience Manager is implemented as a Digital Asset Management platform to centralize media and rich content for web publishing and digital experience teams.
The implementation leverages core Digital Asset Management capabilities such as a centralized asset repository, metadata schema and taxonomy management, rendition generation and automated publishing pipelines, version control and searchable asset catalogs. Adobe Experience Manager is configured to support asset ingestion, tagging and lifecycle workflows that tie asset approval to web authoring and template-driven publishing.
Operational coverage is focused on the public website, with governance oriented toward centralized asset stewardship for marketing and digital experience functions. The deployment integrates the asset repository directly into the site content delivery and authoring workflow, enabling content teams to select, preview and publish approved assets through Adobe Experience Manager. Governance controls include role based permissions and workflow orchestration to enforce approval and publishing steps for web assets.
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BT Global Services CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2014 | 2014 |
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Tag Management | CRM |
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2020 | 2020 |
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BT Global Services EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Financial Consolidation and Close | EPM |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at BT Global Services
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by BT Global Services Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from BT Global Services IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the BT Global Services digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD BT Global Services Technographics
BT Global Services is a Communications organization based in United Kingdom,
with around 102037 employees and annual revenues of $28.99 billion.
BT Global Services operates a diverse technology stack with applications such as
SAP S/4 HANA, SAP Fieldglass and Adobe Experience Manager,
covering areas like ERP Financial, Contingent Labor Management and Digital Asset Management.
BT Global Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Adobe Systems.
BT Global Services recently adopted applications including
SAP S/4 HANA in 2020, SAP Fieldglass in 2020 and SAP SuccessFactors Employee Central in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of BT Global Services’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates BT Global Services’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete BT Global Services technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.