List of EPIC CRM Customers
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Since 2010, our global team of researchers has been studying EPIC CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased EPIC CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using EPIC CRM for CRM include: Yale New Haven Health, a United States based Healthcare organisation with 15556 employees and revenues of $4.86 billion, Community Health Network, a United States based Healthcare organisation with 16000 employees and revenues of $3.20 billion, Virtua Medical Health, a United States based Healthcare organisation with 14000 employees and revenues of $2.56 billion, RelateCare, a Ireland based Professional Services organisation with 1400 employees and revenues of $120.0 million and many others.
Contact us if you need a completed and verified list of companies using EPIC CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The EPIC CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Community Health Network | Healthcare | 16000 | $3.2B | United States | Epic Systems | EPIC CRM | CRM | 2021 | n/a | In 2021 Community Health Network deployed EPIC CRM as a CRM population-health outreach solution in the United States, leveraging Epic Systems' Cheers module to automate outreach designed to close preventive care gaps that widened during the COVID pause. The deployment is documented in Epic materials and was executed as part of coordinated outreach campaigns run in partnership with Froedtert, targeting breast cancer screening and follow up. The implementation used Epic's Cheers capabilities for automated patient outreach, scheduling nudges, and campaign orchestration, aligning CRM-driven workflows with population health objectives. Configuration emphasized campaign templates, automated messaging sequences, and patient response tracking to operationalize preventive care gap closure across outpatient and screening workflows. Operational coverage focused on preventive care and population health teams, with outreach directed at patients due for mammography and other screenings, and campaign execution reported at the health system level across Community Health Network. The deployment integrated campaign results into clinical outreach processes, enabling care teams to manage callbacks and scheduling through Epic patient engagement interfaces. Outcomes reported by Epic include that the Cheers-driven outreach campaigns involving Community Health Network and Froedtert resulted in roughly 4,500 mammograms and 27 detected cases of breast cancer, reflecting campaign-level detection and screening activity tied to the EPIC CRM deployment. | |
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RelateCare | Professional Services | 1400 | $120M | Ireland | Epic Systems | EPIC CRM | CRM | 2021 | n/a | In 2021 RelateCare implemented EPIC CRM as its CRM solution to support customer service and patient scheduling across RelateCare Ireland, with activity documented between February 2021 and January 2022. The deployment centered on enabling agents to maintain a positive, empathetic, and professional attitude on telephone calls while using EPIC CRM for case handling and scheduling workflows. The implementation emphasized contact center case management, appointment scheduling workflows, communication logging, and templated written response composition within EPIC CRM. Configuration work focused on telephone call scripting, resolution tracking, structured complaint intake, and reusable response templates to ensure concise and accurate written replies to patients through EPIC CRM. Operational coverage was explicitly the RelateCare Ireland customer service teams responsible for patient scheduling, with front line agents using EPIC CRM during telephone interactions and for composing written communications. The deployment supported business functions including customer service, patient administration, and appointment management as part of routine patient relationship management. Governance aligned to company guidelines, requiring clarifying the customer complaint, determining cause, selecting and explaining the best solution, and documenting outcomes in EPIC CRM. Rollout activities across the February 2021 to January 2022 window emphasized adherence to scripted procedures, effective resolution workflows, and using EPIC CRM as the authoritative system for composing and storing patient-facing communications. | |
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Virtua Medical Health | Healthcare | 14000 | $2.6B | United States | Epic Systems | EPIC CRM | CRM | 2022 | n/a | In 2022, Virtua Medical Health implemented EPIC CRM as its CRM to centralize patient engagement and appointment outreach across its United States patient experience operations. The EPIC CRM deployment is described in vendor case material as enabling digitally driven patient engagement workflows tied to Epic’s patient experience platform. The implementation leverages Epic CRM capabilities to orchestrate targeted messaging, outreach automation, and workflow-driven appointment conversion, with explicit integration to MyChart for patient-facing communication and access management. Epic documentation and case material indicate linkage to Epic’s Cheers digital outreach capability to manage outreach campaigns and automate follow up. Operational coverage is focused on patient-facing functions including scheduling, care coordination, and outreach conversion in the United States, with the CRM managing message-triggered workflows and appointment orchestration between the CRM and MyChart. Data and event flows center on patient contact records, messaging histories, and scheduling events to convert engagement into booked appointments. Epic cites rapid outcomes in the Virtua case, including instances where a patient completed an exam within 45 minutes of receiving a message, illustrating the EPIC CRM and MyChart linkage driving fast conversion from outreach to appointment. Governance and process work emphasized configuration of outreach triggers and workflow orchestration between EPIC CRM and MyChart to operationalize digital outreach and patient response handling. | |
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Healthcare | 15556 | $4.9B | United States | Epic Systems | EPIC CRM | CRM | 2022 | n/a |
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Buyer Intent: Companies Evaluating EPIC CRM
- Inovaare Corporation, a United States based Professional Services organization with 3 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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