List of Epic Financial Assistance Customers
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Since 2010, our global team of researchers has been studying Epic Financial Assistance customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Epic Financial Assistance for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Epic Financial Assistance for Customer Support include: TriHealth, a United States based Healthcare organisation with 13000 employees and revenues of $2.50 billion, Care New England, a United States based Healthcare organisation with 6500 employees and revenues of $1.25 billion and many others.
Contact us if you need a completed and verified list of companies using Epic Financial Assistance, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Epic Financial Assistance customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Care New England | Healthcare | 6500 | $1.2B | United States | Epic Systems | Epic Financial Assistance | Customer Support | 2020 | n/a |
In 2020 Care New England deployed Epic Financial Assistance in the Customer Support category. Care New England is a 6500-employee health system, and the implementation was concentrated in the Providence Center residential program where Residential Case Managers incorporated the application into client intake and ongoing case workflows.
The deployment leveraged Epic Financial Assistance capabilities for point of service financial screening, benefits and entitlement application tracking, and rep payee case management. Staff were Epic certified for Financial Assistance and used Epic Financial Assistance to record and manage SSA, DHS, HUDS, and SNAP application assessments, and to align financial assistance records with individual treatment plans addressing addiction and mental health barriers.
Operational usage captured appointment assistance and structured communication logs with doctors, nurses, and therapists within Epic Financial Assistance, enabling case managers to document outreach, appointment coordination, and supervised self medication activities. The rollout aligned with residential case management operations from January 2020 to January 2022, reflecting sustained adoption by Providence Center staff.
Governance emphasized certified user access and protocolized workflows for safety and therapeutic management, with case managers responsible for monitoring vital signs and integrating financial assistance tasks into treatment plan creation and case supervision. No outcomes or cost figures were provided in the source material.
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TriHealth | Healthcare | 13000 | $2.5B | United States | Epic Systems | Epic Financial Assistance | Customer Support | 2022 | n/a |
In 2022, TriHealth implemented Epic Financial Assistance as part of its Customer Support application footprint. The work established Epic Financial Assistance to centralize patient financial assistance intake and case management within TriHealths clinical and patient access environment.
Epic Financial Assistance was configured to support assistance application workflows, eligibility screening, documentation capture, and decision tracking. The deployment integrated with Epic Prelude, Epic Eligibility, Epic Grand Central and Epic Cadence to correlate scheduling and demographic context, execute eligibility checks, and route work to financial counselors and caseworkers.
Operational ownership was split between application engineering and revenue cycle leadership, with application engineering responsible for module configuration, administration and ongoing tuning. The solution was provisioned inside TriHealths Epic Systems environment to support patient access, financial counseling and billing handoffs across TriHealth clinical sites, aligning Epic Financial Assistance Customer Support with the health systems patient financial assistance and revenue cycle business functions.
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Buyer Intent: Companies Evaluating Epic Financial Assistance
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