List of Epic Open Scheduling Customers
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Since 2010, our global team of researchers has been studying Epic Open Scheduling customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Epic Open Scheduling for Patient Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Epic Open Scheduling for Patient Management include: Memorial Sloan Kettering Cancer Center, a United States based Healthcare organisation with 21838 employees and revenues of $6.63 billion, MetroHealth, a United States based Healthcare organisation with 7800 employees and revenues of $1.30 billion, Greater Baltimore Medical Center, a United States based Healthcare organisation with 1100 employees and revenues of $350.0 million, The Longstreet Clinic, a United States based Healthcare organisation with 850 employees and revenues of $220.0 million and many others.
Contact us if you need a completed and verified list of companies using Epic Open Scheduling, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Greater Baltimore Medical Center | Healthcare | 1100 | $350M | United States | Epic Systems | Epic Open Scheduling | Patient Management | 2021 | n/a |
In 2021, Greater Baltimore Medical Center implemented Epic Open Scheduling within its Patient Management environment. The deployment targeted patient access and front-desk operations across GBMC and affiliated Health Partners sites including Hunt Manor, Jarrettsville, and Hunt Valley, supporting appointment intake and scheduling workflows.
Epic Open Scheduling was configured to support appointment booking, registration entry, check-out processing, and charge capture, aligning with patient access and revenue capture workflows. Operational tasks documented during the implementation included answering and triaging patient calls, scheduling appointments in Epic Open Scheduling, registering patients in Epic, verifying insurance benefits and co-pays, and processing patient charges.
The program focused on standardizing front-desk and Patient Services Assistant workflows to centralize scheduling and eligibility verification, enabling consistent registration and appointment orchestration across outpatient locations. Governance emphasized role based access and structured scheduling procedures, embedding Epic Open Scheduling into GBMC’s Patient Management operations.
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Memorial Sloan Kettering Cancer Center | Healthcare | 21838 | $6.6B | United States | Epic Systems | Epic Open Scheduling | Patient Management | 2018 | n/a |
In 2018, Memorial Sloan Kettering Cancer Center implemented Epic Open Scheduling as part of its Patient Management portfolio to extend enterprise scheduling capabilities across the hospital. The deployment was positioned as a hospital-wide scheduling initiative supporting clinical access and appointment intake, with Epic Open Scheduling identified as the application delivering patient self-scheduling and centralized appointment orchestration.
The implementation configured core Patient Management workflows including appointment types and rules, patient self-scheduling interfaces, waitlist and callback logic, and integration with operating room scheduling processes. Epic Open Scheduling was configured to enforce clinical scheduling constraints and standardize visit intake across outpatient and procedural workflows, leveraging category-aligned automation for appointment confirmations and scheduling rules.
Integrations were implemented with the institutions Epic scheduling and operating room management platform and with the single sign-on system used by all clinical users, enabling unified authentication and seamless clinician access to scheduling records. The rollout also aligned with the enterprise eSignature initiative, integrating electronic consent and signature capture into scheduling-related checklists and pre-procedure workflows.
Governance and operational ownership rested with the Enterprise Projects Team within Information Systems, led by a senior manager responsible for a team of roughly ten direct reports. Project governance included planning, communication, staff development, and budgetary control for operating and capital expenses, with the team coordinating cross-functional schedules and IT activities to operationalize Epic Open Scheduling across clinical departments.
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MetroHealth | Healthcare | 7800 | $1.3B | United States | Epic Systems | Epic Open Scheduling | Patient Management | 2020 | n/a |
In 2020, MetroHealth implemented Epic Open Scheduling for Patient Management. The deployment targeted outpatient scheduling workflows across MetroHealth Medical clinics in Cleveland, Ohio, where medical team assistants and medical assistants executed appointment booking as part of clinical front-desk operations.
Epic Open Scheduling was used to manage appointment scheduling and to initiate pre-visit patient form completion prior to provider review, aligning with Patient Management functions such as appointment types, check-in sequencing, and registration workflow orchestration. Employment records from October 2020 to March 2023 describe scheduling activities performed in tandem with clinical intake tasks including obtaining vitals, administering EKGs, collecting specimens, and delivering immunizations, indicating scheduling was embedded in the clinical intake sequence.
Operational coverage focused on outpatient clinics and clinical support personnel, with Epic Open Scheduling used by front-desk staff, medical assistants, and provider teams to coordinate patient appointments and prepare pre-visit documentation. Governance and workflow adaptation emphasized embedding scheduling and pre-visit form initiation into existing clinical intake roles and provider readiness processes rather than creating a separate administrative scheduling function.
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Healthcare | 850 | $220M | United States | Epic Systems | Epic Open Scheduling | Patient Management | 2019 | n/a |
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