List of Epicor ECM Customers
Epicor
807 Las Cimas Pkwy,
Austin, 78746, TX,
United States
Austin, 78746, TX,
United States
1 512-328-2300
Professional Services
4600
$1.3B
Since 2010, our global team of researchers has been studying Epicor ECM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Epicor ECM for Enterprise Content Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Epicor ECM for Enterprise Content Management include: Applegreen US, a United States based Retail organisation with 5000 employees and revenues of $1.00 billion, Applegreen USA Welcome Centres, a United States based Retail organisation with 5000 employees and revenues of $1.00 billion, Guillevin International, a Canada based Distribution organisation with 2000 employees and revenues of $888.0 million, Audiotonix, a United Kingdom based Manufacturing organisation with 743 employees and revenues of $424.0 million, Taco Comfort Solutions, a United States based Manufacturing organisation with 500 employees and revenues of $150.0 million and many others.
Contact us if you need a completed and verified list of companies using Epicor ECM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Epicor ECM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Akin's Natural Food | Retail | 200 | $35M | United States | Epicor | Epicor ECM | Enterprise Content Management | 2017 | n/a |
In 2017, Health Food Associates, Inc., operator of Akin's Natural Foods Market, went live with DocStar Enterprise Content Management as its Enterprise Content Management solution to streamline accounts payable. The implementation centralized capture and storage of approximately 4,000 monthly vendor invoices sent from 16 Akin's locations into a single electronic repository accessible across distributed sites.
The deployment used DocStar modules for intelligent data capture, advanced workflow, AP Automation, and reporting, configured to automatically code invoices with individual store information and to preset invoice metadata for automated routing. DocStar Enterprise Content Management ingested documents from virtually any input device, provided an electronic view of current and historical work queues, and enabled invoice review and approval from computers, tablets, and smartphones. The program began with a pilot that synchronized the solution with the companys accounts payable system prior to broader roll out.
Integration work included live synchronization with the existing AP system and leveraged DocStar AP Automation patterns that support ERP connectivity such as Dynamics GP to push AP workflow in real time. Operational coverage centered on the corporate accounting function at headquarters in Tulsa, Oklahoma while capturing invoice streams bundled daily from 16 retail stores, with day to day processing distributed among three accounting staff. The architecture emphasized a centralized document repository combined with distributed access and workflow orchestration for end to end AP transactions.
Governance and process changes formalized preset coding rules, role based routing to specific accounting personnel, and an audit oriented review workflow, reducing manual handling and increasing invoice visibility. Explicit outcomes reported included the elimination of paper handling, reduced payment processing and check dispersal time by 25 percent, fewer manual errors, and improved detection of duplicate billing and identification of vendor credits. Health Food Associates also planned subsequent work to enable direct electronic receipt of vendor invoices and to sync electronic invoices with each store to further simplify invoicing across Akin's locations.
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Applegreen US | Retail | 5000 | $1.0B | United States | Epicor | Epicor ECM | Enterprise Content Management | 2021 | n/a |
In 2021 Applegreen US implemented Epicor ECM as its Enterprise Content Management platform to digitize records and standardize document workflows across U.S. operations. Epicor ECM was chosen to move paper-based handling into automated content pipelines supporting HR, accounts payable, and maintenance request processes.
The initial deployment of Epicor ECM focused on employee HR records digitization and archiving, a workstream that eliminated half the warehouse space previously required for paper storage. Following the acquisition of The Brandi Group, the Epicor ECM rollout expanded to support scaling needs across Applegreen US, which includes 151 convenience stores, 24 Burger King franchises, 23 Dunkin Donuts, 15 Subway franchises, and multiple travel center revamps along a 500 mile corridor.
Functional modules implemented include Epicor ECM AP Automation, Epicor ECM Workflow, Epicor ECM Datalink, and Intelligent Data Capture, configured to reduce manual keyboard entry and automate approvals. The Epicor ECM Intelligent Data Capture and workflow engines were used to streamline invoice ingestion, validation, and routing for AP, with reported elimination of 85 percent of manual keyboard entry, increased processing throughput, and a 50 percent reduction in headcount for affected processes.
Integrations were executed to connect Epicor ECM with Applegreen US systems, including PDI ERP for retail and petroleum transaction context and ServiceNow for maintenance request orchestration. Mosaic served as the business automation consulting partner, leveraging prior PDI integration experience to map document flows into ERP and service management records.
Governance and process changes centered on standardizing systems and processes across acquired entities, shifting to electronic records retention and automated approval workflows enterprise wide. Epicor ECM was used as the central Enterprise Content Management backbone to support multiple business functions including HR, finance accounts payable, and facilities maintenance, enabling repeatable digital workflows as Applegreen US scaled its retail footprint.
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Applegreen USA Welcome Centres | Retail | 5000 | $1.0B | United States | Epicor | Epicor ECM | Enterprise Content Management | 2021 | n/a |
In 2021 Applegreen USA Welcome Centres deployed Epicor ECM in the Enterprise Content Management category to digitize employee records and standardize document workflows as it scaled U.S. operations after acquiring The Brandi Group. Epicor ECM was used initially for HR records archiving and later expanded into accounts payable and maintenance workflows, reflecting a phased rollout from records digitization to enterprise document automation.
The implementation leveraged Epicor ECM AP Automation, Epicor ECM Workflow, Epicor ECM Datalink, and Intelligent Data Capture to automate invoice processing, route approvals, and extract structured data from paper and electronic documents. Epicor ECM provided centralized content repositories, versioning, and workflow orchestration to reduce manual touchpoints and enforce consistent metadata and retention practices.
Epicor and Mosaic delivered the technical program and Mosaic contributed integration expertise to connect Epicor ECM with Applegreen's PDI ERP and with ServiceNow to expedite AP and maintenance requests. Operational coverage targeted HR, accounts payable, and maintenance functions across Applegreen U.S. retail sites, extending from Pitt Stop units to travel centers and convenience store operations as the company standardized systems and processes.
Governance and rollout were led by Applegreen U.S. IT, building on prior HR digitization governance to scale workflows enterprise wide. Reported outcomes included elimination of 85 percent of manual keyboard entry, a 50 percent reduction in headcount for affected processes, and a halving of warehouse space for paper records, resulting in streamlined workflows and reduced storage overhead.
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Audiotonix | Manufacturing | 743 | $424M | United Kingdom | Epicor | Epicor ECM | Enterprise Content Management | 2024 | n/a |
In 2024, Audiotonix implemented Epicor ECM as its Enterprise Content Management solution to centralize manufacturing, service, and customer documentation across its Epicor Kinetic cloud environment. Epicor ECM was deployed as the document repository layer within the broader Epicor Kinetic stack, aligning content storage with transaction and product master data for traceability and retrieval.
Epicor ECM stores shipping notes, terms and conditions, and customer-facing materials, and it attaches factory test bed diagnostic files to individual product serial numbers to support post‑shipment serviceability. The Epicor ECM implementation creates a single repository to reduce paper trails and ensures that machine diagnostics and other product records are persistently linked to the product lifecycle, improving access for service engineers.
The Epicor ECM deployment is integrated operationally with Epicor Kinetic, Epicor Mobile Warehouse, and Epicor Data Analytics. Epicor Data Analytics creates a real-time copy of the Audiotonix database to feed analytics models, while Epicor Mobile Warehouse enforces physical picking on handheld devices so inventory and document flows are recorded in the same system. This combination supports cross-functional use by manufacturing, service, and sales teams and underpins cycle counting and real-time inventory accuracy practices.
Governance changes accompanied the rollout, with process discipline enforced so documentation and physical stock movements are controlled through Epicor Kinetic and Epicor ECM. Teams reported a cultural shift where nothing leaves the shop floor unless recorded in Epicor, and data ownership practices matured so sales can self-serve branded views and drill into KPIs, while service teams can quickly retrieve the initial factory diagnostics from Epicor ECM.
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Capital Cardiology Associates | Healthcare | 150 | $15M | United States | Epicor | Epicor ECM | Enterprise Content Management | 2013 | n/a |
In 2013, Capital Cardiology Associates implemented Epicor ECM in the Enterprise Content Management category, deploying DocStar Enterprise Content Management capabilities to address extensive paper workflows. The initial deployment focused on the accounting department and covered Capital Cardiology’s seven locations across upstate New York and western Massachusetts, targeting document movement that previously traversed desks and sites.
Configuration centered on document capture, automated workflow routing, invoice import, and remote access to support telecommuting staff. Epicor ECM was configured to ingest emailed invoices and scanned documents, apply metadata for indexing, and present records for approval, directly supporting accounts payable and core accounting functions.
The implementation integrated Epicor ECM with Sage MAS 90 accounting software, enabling users to retrieve invoices from within Sage MAS 90 via a retrieve action and removing the need for separate searches. DocStar Professional Services collaborated with the accounting team to build and test the invoice approval workflow, validate capture and indexing rules, and establish document accessibility tracking for accountability.
Governance and process changes included routed approvals with email notifications to managers, documented audit trails of access and approvals, and a phased rollout that began with accounting and planned expansion to other segments. Reported outcomes explicitly cited by the customer included same-day invoice approvals, reduced printing costs, improved accountability, strengthened vendor relationships and capture of a 2% quick pay discount on one of their larger medical supply vendors.
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Consumer Packaged Goods | 750 | $100M | United States | Epicor | Epicor ECM | Enterprise Content Management | 2018 | PiF Technologies |
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Retail | 600 | $50M | United States | Epicor | Epicor ECM | Enterprise Content Management | 2012 | n/a |
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Distribution | 150 | $17M | United States | Epicor | Epicor ECM | Enterprise Content Management | 2017 | n/a |
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Distribution | 200 | $50M | United States | Epicor | Epicor ECM | Enterprise Content Management | 2016 | n/a |
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Distribution | 2000 | $888M | Canada | Epicor | Epicor ECM | Enterprise Content Management | 2019 | n/a |
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Epicor ECM Coverage
Epicor ECM is a Enterprise Content Management solution from Epicor.
Companies worldwide use Epicor ECM, from small firms to large enterprises across 21+ industries.
Organizations such as Applegreen US, Applegreen USA Welcome Centres, Guillevin International, Audiotonix and Taco Comfort Solutions are recorded users of
Epicor ECM for Enterprise Content Management.
Companies using Epicor ECM are most concentrated in Retail, Distribution and Manufacturing, with adoption spanning over 21 industries.
Companies using Epicor ECM are most concentrated in United States, Canada and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Epicor ECM across Americas, EMEA, and APAC.
Companies using Epicor ECM range from small businesses with 0-100 employees - 11.76%, to mid-sized firms with 101-1,000 employees - 70.59%, large organizations with 1,001-10,000 employees - 17.65%, and global enterprises with 10,000+ employees - 0%.
Customers of Epicor ECM include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Epicor ECM customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Enterprise Content Management.