List of Epicor Prophet 21 CRM Customers
Epicor
807 Las Cimas Pkwy,
Austin, 78746, TX,
United States
Austin, 78746, TX,
United States
1 512-328-2300
Professional Services
4600
$1.3B
Since 2010, our global team of researchers has been studying Epicor Prophet 21 CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Epicor Prophet 21 CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Epicor Prophet 21 CRM for CRM include: Mallory Safety and Supply, a United States based Distribution organisation with 500 employees and revenues of $100.0 million, Duncan Parnell, a United States based Distribution organisation with 200 employees and revenues of $40.0 million, RWM Casters, a United States based Manufacturing organisation with 150 employees and revenues of $13.0 million, Nemo Tile & Stone, a United States based Manufacturing organisation with 100 employees and revenues of $10.0 million, Marshall E Campbell Co, a United States based Distribution organisation with 70 employees and revenues of $7.0 million and many others.
Contact us if you need a completed and verified list of companies using Epicor Prophet 21 CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Epicor Prophet 21 CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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BBC Pump and Equipment | Professional Services | 10 | $1M | United States | Epicor | Epicor Prophet 21 CRM | CRM | 2019 | n/a |
In 2019, BBC Pump and Equipment implemented Epicor Prophet 21 CRM to support inside sales, order processing, inventory control and service scheduling. Epicor Prophet 21 CRM is used by the inside sales representative to create, manage, quote, price and invoice client jobs, and to schedule freight shipments and handle unforeseen logistic issues. The CRM serves as the operational backbone for client communication and order lifecycle management for a small professional services equipment firm.
Functional capabilities explicitly employed include quoting and pricing, invoice generation, approved order processing, coordination with the service department for job scheduling, inventory management, and freight shipment scheduling. Operational scope covers inside sales, service coordination, logistics and vendor and manufacturer relationship management, with process-level practices to maintain client communications within required timeframes for work orders. No implementation partner is listed and integrations with other named systems are not stated, so governance centers on role-based use by sales and service staff and workflow orchestration inside the Epicor Prophet 21 CRM platform.
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Coastal Resource Group | Distribution | 15 | $1M | United States | Epicor | Epicor Prophet 21 CRM | CRM | 2019 | n/a |
In 2019 Coastal Resource Group implemented Epicor Prophet 21 CRM to support its distribution operations from its Seguin, Texas site. The deployment was scoped to a 15 person organization operating in the Oil and Gas distribution sector, with the Epicor Prophet 21 CRM serving as the central system for Purchasing and Inside Sales business functions.
Epicor Prophet 21 CRM was configured to support procurement, inventory management and order-to-cash sales workflows. Operational modules and capabilities in active use included purchase order processing to replenish inventory, receipt processing, customer specific Request for Quotes intake and approval routing, conversion of RFQs into Sales Orders, and issuance of Order Acknowledgements. The system also supported scheduled inventory control through weekly, monthly and quarterly cycle counts performed by operations staff.
Operational coverage centered on Purchasing and Inside Sales, with process control points established for RFQ approvals and order acknowledgements before fulfillment. The implementation included close coordination between operations and the Accounting function to ensure Purchase Orders and Sales Orders were prepared for payment and invoicing workflows. Governance emphasized routine inventory reconciliation cycles and approval gating for quote conversion to sales orders, aligning Epicor Prophet 21 CRM to the companys procurement and order management processes.
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Duncan Parnell | Distribution | 200 | $40M | United States | Epicor | Epicor Prophet 21 CRM | CRM | 2024 | n/a |
In 2024, Duncan Parnell implemented Epicor Prophet 21 CRM to strengthen customer engagement and service operations across its distribution business. The deployment extended the companys existing Epicor Prophet 21 environment and targeted CRM capabilities alongside service automation to support its AEC market customers, including contractors, surveyors and designers.
The implementation of Epicor Prophet 21 CRM encompassed the integrated Customer Relationship Management module, Service and Maintenance functionality, enhanced reporting and Excel download capabilities, and inventory value visibility through an Aged Inventory Worksheet. Configuration work focused on autopopulating service orders with ship to, machine type, pricing, service agreements and technician notes, plus automation of warranty records and annual service contracts at the serial number and part level, and enabling quote to rental billing conversion while preserving transactional notes.
Epicor Prophet 21 Development integrated a new inventory value tracking mechanism into Prophet 21 v.12.11, providing item/location level historical costing, quantity on hand and filtering for date-specific inventory valuation. Operational coverage for the CRM and service modules spans sales, service technicians, accounting and managers across multiple sites including the headquarters in Charlotte and the companys distributed branch network, and it supports electronic billing workflows currently accounting for 62 percent of billing.
Governance and process changes centralized sales performance visibility through CRM portals used by sales managers to monitor opportunities and team performance, while service workflow restructuring allowed managers to review technician notes and process service quotes and orders through standardized stages. Since the broader Prophet 21 system implementation, Duncan Parnell reported explicit business outcomes, including profits up 133 percent, sales up 58 percent over the three years following the Prophet 21 rollout, an increase in sales per employee from $15,700 per month to $22,500 per month, and inventory growth that remained proportionally lower than sales growth, enabling improved cash conservation.
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EFP Industrial Automation | Distribution | 25 | $2M | United States | Epicor | Epicor Prophet 21 CRM | CRM | 2020 | n/a |
In 2020, EFP Industrial Automation implemented Epicor Prophet 21 CRM to support its distribution operations. The application is used daily by the Office Admin to take phone calls and enter customer orders as they are received, and to input orders provided by outside salesmen. The Office Admin acts as the primary point of contact for customers checking order status and maintains office paperwork and records for inside and outside sales.
Epicor Prophet 21 CRM was configured to support core CRM functionality including contact and account management, sales order entry, and order status tracking aligned with CRM workflows. Configuration emphasizes transactional order entry and customer communication records to reflect the duties described by the Office Admin role. The narrative includes the full application name Epicor Prophet 21 CRM within operational workflows.
Operational scope centers on inside sales, outside sales coordination, and customer service functions within a 25 person distribution organization. Governance formalized a single data steward model where the Office Admin centralizes order capture and recordkeeping, establishing predictable responsibility for customer inquiries. No implementation partner is listed, and no external integrations are explicitly stated in the source notes.
EFP Industrial Automation Epicor Prophet 21 CRM CRM supports sales order processing, customer communications, and administrative record management across the company. This implementation describes process level configuration and operational ownership rather than technology stack details.
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Mallory Safety and Supply | Distribution | 500 | $100M | United States | Epicor | Epicor Prophet 21 CRM | CRM | 2019 | n/a |
In 2019 Mallory Safety and Supply implemented Epicor Prophet 21 CRM to formalize customer and bid management for its distribution operations, aligning day to day sales activities with a CRM centric workflow. The Epicor Prophet 21 CRM deployment was used by sales and account management teams supporting law enforcement, fire and EMS channels, government agencies, and reseller accounts.
The implementation emphasized standard CRM capabilities, configured to manage account and contact records, opportunity and quote tracking, and a bid lifecycle for county level solicitations. Configuration also supported activity tracking for in‑person demos and product training, and workflows to capture vendor pricing discussions and negotiation triggers.
Operational usage included managing active buying accounts migrated into Mallory Safety accounts, and account ownership handling by regional account managers who maintained relationships across NC, SC, PA, and MD. The system was applied to territory and account assignment, and to document interactions with vendor representatives for pricing and bid support.
Governance centered on sales process enforcement and bid management procedures, with the CRM serving as the central record for county bid responses, pricing exceptions, and customer visit outcomes. Role based ownership and activity logging were used to standardize handoffs during account transitions and to preserve institutional knowledge for reseller and agency relationships.
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Distribution | 70 | $7M | United States | Epicor | Epicor Prophet 21 CRM | CRM | 2012 | n/a |
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Manufacturing | 100 | $10M | United States | Epicor | Epicor Prophet 21 CRM | CRM | 2022 | n/a |
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Manufacturing | 35 | $3M | United States | Epicor | Epicor Prophet 21 CRM | CRM | 2019 | n/a |
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Manufacturing | 150 | $13M | United States | Epicor | Epicor Prophet 21 CRM | CRM | 2015 | n/a |
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Buyer Intent: Companies Evaluating Epicor Prophet 21 CRM
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Epicor Prophet 21 CRM. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Epicor Prophet 21 CRM for CRM include:
- Barton and Loguidice, a United States based Construction and Real Estate organization with 350 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Epicor Prophet 21 CRM Coverage
Epicor Prophet 21 CRM is a CRM solution from Epicor.
Companies worldwide use Epicor Prophet 21 CRM, from small firms to large enterprises across 21+ industries.
Organizations such as Mallory Safety and Supply, Duncan Parnell, RWM Casters, Nemo Tile & Stone and Marshall E Campbell Co are recorded users of
Epicor Prophet 21 CRM for CRM.
Companies using Epicor Prophet 21 CRM are most concentrated in Distribution and Manufacturing, with adoption spanning over 21 industries.
Companies using Epicor Prophet 21 CRM are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Epicor Prophet 21 CRM across Americas, EMEA, and APAC.
Companies using Epicor Prophet 21 CRM range from small businesses with 0-100 employees - 66.67%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of Epicor Prophet 21 CRM include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Epicor Prophet 21 CRM customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of CRM.