List of Equiniti EQ Complaints Professional Customers
Worthing, BN99 3HH,
United Kingdom
Since 2010, our global team of researchers has been studying Equiniti EQ Complaints Professional customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Equiniti EQ Complaints Professional for Complaint Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Equiniti EQ Complaints Professional for Complaint Management include: Barclays UK, a United Kingdom based Banking and Financial Services organisation with 93000 employees and revenues of $35.14 billion, Lloyds Banking Group, a United Kingdom based Banking and Financial Services organisation with 61228 employees and revenues of $25.41 billion, Thales UK, a United Kingdom based Manufacturing organisation with 6500 employees and revenues of $1.30 billion and many others.
Contact us if you need a completed and verified list of companies using Equiniti EQ Complaints Professional, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Barclays UK | Banking and Financial Services | 93000 | $35.1B | United Kingdom | Equiniti Group | Equiniti EQ Complaints Professional | Complaint Management | 2015 | n/a |
In 2015, Barclays UK established a commercial registrar and investor services relationship with Equiniti Group in the United Kingdom. This record includes Equiniti EQ Complaints Professional as the application signal associated with Complaint Management based on that ongoing registrar relationship, and this inferred usage should be verified directly with Equiniti or Barclays.
Equiniti EQ Complaints Professional for Complaint Management, when employed in a financial services context, is typically configured to handle case intake across channels, workflow orchestration for complaint lifecycles, escalation and SLA management, audit-ready reporting, and configurable case categorization and routing. The analyst notes these functional modules as category-aligned capabilities that map to investor-facing complaint workflows.
Operationally the signal points to integrations with investor registry data, investor relations and client service workflows in the UK, and corporate disclosure records, with governance implications for complaint ownership, standardized taxonomy, escalation paths, and regulatory record retention. Any confirmation of deployment scope, specific integrations, or governance model should be obtained from Equiniti or Barclays because the application-level usage in this filing is inferred from the registrar/service relationship rather than explicitly stated.
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Lloyds Banking Group | Banking and Financial Services | 61228 | $25.4B | United Kingdom | Equiniti Group | Equiniti EQ Complaints Professional | Complaint Management | 2012 | n/a |
In 2014, Lloyds Banking Group implemented Equiniti EQ Complaints Professional as an enterprise complaints and case-management platform. The deployment consolidated over 30 disparate systems into a unified solution and enabled frontline staff to record and resolve customer complaints within CRM and customer service workflows, establishing an enterprise Complaint Management capability across customer service and contact centre functions.
The Equiniti EQ Complaints Professional configuration emphasized structured case management, complaint intake and triage, rules based workflow orchestration for routing and SLA tracking, and a centralized complaint record for case continuity. The implementation included role based access controls and configurable resolution workflows to support customer service agents, complaints teams and specialist investigators.
The platform consolidated intake from multiple channels and systems, aligning complaint records with CRM and customer service handling to present a single case view to frontline staff. Operational scope spanned Lloyds Banking Group enterprise complaint handling, streamlining escalations and reducing duplicate case handling across previously disparate systems.
Governance moved to a centralized case governance model with standardized complaint handling processes and enforced resolution workflows to improve consistency and auditability. The public case study reports approximately 90% first contact resolution and a greater than 50% reduction in complaint volumes following the Equiniti EQ Complaints Professional deployment.
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Thales UK | Manufacturing | 6500 | $1.3B | United Kingdom | Equiniti Group | Equiniti EQ Complaints Professional | Complaint Management | 2023 | n/a |
In 2023, Thales UK deployed Equiniti EQ Complaints Professional as a Complaint Management solution. The implementation is recorded within a broader Equiniti technology and services engagement that began in 2023 around pensions de-risking and data cleansing, with Deed Poll activity continuing through 2025, demonstrating a strategic EQ relationship in pensions and benefits administration. Equiniti EQ Complaints Professional is identified as the application supporting complaint case handling within that supplier relationship.
As a Complaint Management application, Equiniti EQ Complaints Professional would typically be configured for case intake, workflow orchestration, SLA tracking, audit and records management, and reporting to support customer resolutions and regulatory complaint handling. Configuration and operational scope are expected to involve customer resolutions teams alongside pensions and benefits administration functions given the concurrent pensions engagement with Equiniti. Governance is aligned to the supplier relationship timeline through 2025, with ongoing Deed Poll activity indicating continued data governance and record-change processes operating in parallel with complaints management capability.
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