List of ETP Omni-Channel CRM Customers
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Since 2010, our global team of researchers has been studying ETP Omni-Channel CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ETP Omni-Channel CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ETP Omni-Channel CRM for CRM include: PT Matahari Department Store Tbk, a Indonesia based Retail organisation with 7300 employees and revenues of $820.0 million, Luxasia Philippines, a Philippines based Retail organisation with 200 employees and revenues of $50.0 million, Tupperware India, a India based Consumer Packaged Goods organisation with 600 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using ETP Omni-Channel CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ETP Omni-Channel CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Luxasia Philippines | Retail | 200 | $50M | Philippines | ETP Group | ETP Omni-Channel CRM | CRM | 2018 | n/a |
In 2018, Luxasia Philippines went live with ETP Omni-Channel CRM as part of a deployment supporting its Freyja community beauty hub. The go-live occurred in November 2018 and implemented ETP V5.5 POS, Mobile POS and Omni-channel Connect to enable unified omnichannel transactions at point of sale while linking the online store, CRM and ERP.
The implementation configured ETP Omni-Channel CRM to centralize customer profiles, capture in-store and mobile transaction data, and present consolidated order and inventory visibility across channels. Functional modules implemented included ETP V5.5 POS for store checkout, Mobile POS for sales mobility, and Omni-channel Connect for real time order orchestration and inventory synchronization.
Integrations explicitly connected the customer facing stack to the online store, the CRM dataset, and the ERP system, establishing a single source for order and inventory state across digital and physical touchpoints in the Philippines. Operational coverage focused on the Freyja community beauty hub and connected retail points of sale, supporting retail sales, inventory management, and CRM driven customer engagement.
Governance and rollout are documented as a go-live in November 2018 on the vendor announcement, with the deployment delivering integrated CRM and order and inventory visibility across channels as described by the vendor. The narrative centers on ETP Omni-Channel CRM as the primary CRM application enabling omnichannel transaction processing and unified customer and order data for Luxasia Philippines.
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PT Matahari Department Store Tbk | Retail | 7300 | $820M | Indonesia | ETP Group | ETP Omni-Channel CRM | CRM | 2022 | n/a |
In 2022, PT Matahari Department Store Tbk implemented ETP Omni-Channel CRM using ETP Group’s V5.5 Omni-Channel Retail deployment to centralize POS, CRM, loyalty management, promotions and inventory. The ETP Omni-Channel CRM deployment is categorized as CRM and targeted integration across Matahari’s 140 plus stores in Indonesia.
The implementation configured core functional modules including point of sale integration, customer relationship management, loyalty program consolidation, promotions orchestration and inventory synchronization. Workflows were designed to create unified customer profiles and centralized promotion rules, while inventory visibility and fulfillment orchestration were configured to support omnichannel selling patterns.
The deployment integrated in-store POS and inventory data streams with omnichannel order flows to enable Click & Collect, Click & Deliver and an endless aisle experience, aligning store operations with online order fulfillment channels. Operational coverage was scoped to retail store operations, loyalty and CRM teams, merchandising and promotions functions across the national store footprint.
Governance and rollout followed a phased approach announced in 2022, with unified CRM and loyalty programs targeted for staged rollouts and live operations reasonably estimated to begin in 2023 as part of a multi stage omni-channel transformation. Implementation governance emphasized centralized configuration of loyalty and promotion rules and staged store onboarding to coordinate point of sale, inventory and customer data alignment.
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Tupperware India | Consumer Packaged Goods | 600 | $20M | India | ETP Group | ETP Omni-Channel CRM | CRM | 2020 | n/a |
In 2020, Tupperware India implemented ETP Omni-Channel CRM, a CRM deployment to unify its physical stores, direct sellers and webstore across India. The initial implementation occurred during the first COVID wave and used ETP at POS to track billing, promotions and run loyalty and referral programs, an approach that helped maintain business continuity.
The deployment centered on ETP’s POS and omnichannel capabilities, indicating configuration of POS transaction processing, promotions management and loyalty program modules within ETP Omni-Channel CRM. Module-level CRM and loyalty usage is inferred from contemporaneous coverage that describes ETP POS managing loyalty and promotions, supporting customer profile capture and campaign execution at the point of sale.
Integrations consolidated retail store terminals, direct seller order flows and the company webstore into the ETP platform, creating a single operational surface for sales and promotion enforcement across channels. Operational scope spanned store operations, field sales via direct sellers and e-commerce, impacting sales, marketing and store operations workflows.
Governance and rollout were driven by pandemic continuity needs, with the omnichannel rollout delivering a large shift of sales to digital channels during 2020-2021. The program centralized promotions and loyalty configuration through ETP at POS and required coordination between retail store managers, direct seller networks and e-commerce teams to synchronize billing, offers and referral mechanics.
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