List of Evolve IP Cloud Contact Center Customers
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Since 2010, our global team of researchers has been studying Evolve IP Cloud Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Evolve IP Cloud Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Evolve IP Cloud Contact Center for Call Center include: Apria Home Medical Equipment And Support For Sleep Apnea, a United States based Healthcare organisation with 6500 employees and revenues of $3.10 billion, Apple Vacations, a United States based Professional Services organisation with 590 employees and revenues of $210.0 million, Credit Union 1, a United States based Banking and Financial Services organisation with 376 employees and revenues of $33.0 million, Hop Energy, a United States based Utilities organisation with 200 employees and revenues of $23.0 million and many others.
Contact us if you need a completed and verified list of companies using Evolve IP Cloud Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the IaaS software purchases.
The Evolve IP Cloud Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of IaaS software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Apple Vacations | Professional Services | 590 | $210M | United States | Evolve IP | Evolve IP Cloud Contact Center | Call Center | 2017 | n/a |
In 2017, Apple Vacations implemented Evolve IP Cloud Contact Center as its Call Center solution to address an on premise telephony and call center platform that was underperforming, had reached end of support, and was too complex to program basic operations such as call routing. The Evolve IP Cloud Contact Center deployment is described as a cloud-hosted contact center implementation focused on simplifying configuration and operational control across sites.
The implementation centralized call routing configuration and introduced configurable, site-specific voice routing rules and custom reporting capabilities to meet frequent change requests. Functional capabilities emphasized in the deployment include programmable call routing, configurable reporting and analytics for custom report requirements, and an administrative configuration layer to reduce the need for low-level programming to adjust routing logic.
Operational scope covered two distinct call center locations, each with unique call routing and reporting patterns, and the rollout aligned configuration governance so that changes could be applied centrally while preserving site-level customization. Business functions impacted included reservations and customer service operations, with the system providing a unified administrative surface for operations staff to manage routing and reporting across both sites.
Governance and process changes focused on centralizing configuration ownership and establishing controlled workflows for routing and report changes to handle the frequent updates described in the source context. The move to Evolve IP Cloud Contact Center addressed the documented issues of end of support and complexity in the prior on premise environment by shifting to cloud provisioning and a configuration-driven approach.
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Apria Home Medical Equipment And Support For Sleep Apnea | Healthcare | 6500 | $3.1B | United States | Evolve IP | Evolve IP Cloud Contact Center | Call Center | 2018 | n/a |
In 2018, Apria Healthcare implemented Evolve IP Cloud Contact Center to centralize contact operations across its network. The Evolve IP Cloud Contact Center, a Call Center solution, was selected to unify 550 locations and to provide cost savings, operational simplification, improved customer experience, and disaster recovery capabilities to support patients with critical medical needs. The deployment aligned Apria's contact infrastructure with a cloud hosted contact center architecture to reduce site level telephony fragmentation.
Configuration work focused on standard Call Center capabilities common to cloud contact platforms, including automated call distribution, interactive voice response flows, skills based routing, real time monitoring, and centralized reporting. Evolve IP Cloud Contact Center was configured to enforce consistent call handling, queue management, and escalation workflows across sites, with built in failover and disaster recovery behavior to meet continuity requirements. Role based access and centralized administration were used to limit local configuration drift and maintain policy consistency.
Operational coverage extended across Apria Healthcare's customer service and patient support functions, consolidating telephony and contact routing under a single cloud tenant for all 550 locations in the United States. The Evolve IP Cloud Contact Center hosted architecture centralized management and monitoring, enabling consistent service level workflows and disaster recovery orchestration across sites.
Governance centered on centralized administration and standardized call handling policies to ensure consistent patient engagement and compliance with clinical support requirements. The stated benefits included cost savings, simplification of operations, improved customer experience, and built in disaster recovery capabilities. Apria Healthcare's deployment of Evolve IP Cloud Contact Center demonstrates a cloud first Call Center consolidation to support critical medical service continuity.
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Credit Union 1 | Banking and Financial Services | 376 | $33M | United States | Evolve IP | Evolve IP Cloud Contact Center | Call Center | 2017 | n/a |
In 2017 Credit Union 1 implemented Evolve IP Cloud Contact Center to centralize member communications within a cloud based Call Center architecture. The deployment shifted contact handling into the Evolve IP Cloud Contact Center environment, providing cloud based telephony, centralized administration and elastic routing across the credit union's contact operations. The implementation was scoped to support Credit Union 1's member service and contact center functions for an organization with roughly 376 employees.
Functional capabilities implemented align with Call Center norms and included automatic call distribution ACD, interactive voice response IVR, omnichannel routing for voice and digital channels, call recording, agent desktop tools, workforce scheduling and real time reporting. Configuration emphasized centralized provisioning through the Evolve IP Cloud Contact Center management console, standardizing queue management, call flow orchestration and reporting. Governance concentrated on contact center process standardization, operational runbooks for agents and supervisors, and administrative controls to streamline call handling and compliance related workflows.
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Utilities | 200 | $23M | United States | Evolve IP | Evolve IP Cloud Contact Center | Call Center | 2018 | n/a |
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Buyer Intent: Companies Evaluating Evolve IP Cloud Contact Center
- Network Device Education Foundation, a United States based Non Profit organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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