List of Evolve IP Interactive Voice Response Customers
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Since 2010, our global team of researchers has been studying Evolve IP Interactive Voice Response customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Evolve IP Interactive Voice Response for Interactive Voice Response (IVR) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Evolve IP Interactive Voice Response for Interactive Voice Response (IVR) include: DKG Groep Netherlands, a Netherlands based Manufacturing organisation with 900 employees and revenues of $330.0 million, Custom Connect, a Netherlands based Professional Services organisation with 800 employees and revenues of $150.0 million, GetInsured, a United States based Insurance organisation with 300 employees and revenues of $60.0 million, Credit Union 1, a United States based Banking and Financial Services organisation with 376 employees and revenues of $33.0 million and many others.
Contact us if you need a completed and verified list of companies using Evolve IP Interactive Voice Response, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Evolve IP Interactive Voice Response customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Credit Union 1 | Banking and Financial Services | 376 | $33M | United States | Evolve IP | Evolve IP Interactive Voice Response | Interactive Voice Response (IVR) | 2013 | n/a |
In 2013, Credit Union 1 deployed Evolve IP Interactive Voice Response as part of a cloud contact center consolidation to centralize branch telephony and enable distributed contact center operations for member service in the United States. The implementation used Evolve IP’s cloud communications platform to consolidate branch phone systems, improve queue visibility, and provide dispersed contact center capability supporting financial services customer service.
Core functional components implemented included call queues, queue statistics and routing, with inferred Interactive Voice Response (IVR) self service flows layered to automate common member interactions and queue deflection. Automated queue management and routing logic were applied to orchestrate inbound traffic and to provide real time queue visibility for supervisors. The move to automated queue management produced measurable improvements in member service and lower operating costs.
Operational scope covered branch voice channels and the distributed member service teams, centralizing routing and reporting to a cloud control plane that reduced dependence on branch based telephony configurations. Governance shifted toward centralized queue performance monitoring and routing rule administration, enabling consistent service workflows across sites. The Evolve IP Interactive Voice Response deployment emphasized cloud hosted queue orchestration, real time statistics, and IVR enabled self service as the operational foundation for member service.
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Custom Connect | Professional Services | 800 | $150M | Netherlands | Evolve IP | Evolve IP Interactive Voice Response | Interactive Voice Response (IVR) | 2018 | n/a |
In 2018 Custom Connect implemented Evolve IP Interactive Voice Response. The deployment established an Interactive Voice Response (IVR) application to support contact center operations across Custom Connect in the Netherlands and its newly formed international arm established in 2018, aligning the IVR with enterprise contact handling and customer experience objectives.
Evolve IP Interactive Voice Response was configured to deliver standard IVR capabilities including multi-level call routing, automated self-service menus, DTMF and speech-driven interactions, and programmable call steering for queue and skill-based distribution. Configuration work emphasized reusable call flows and prompt management to align with COPC operational standards, enabling scripted automation for authentication, information retrieval, and transfer to live agents when required.
The IVR was integrated into Custom Connect’s contact center stack and reporting environment, with explicit linkages to contact center platforms and tooling named by the company. Integrations include contact handling platforms such as Zendesk and InContact Nice, speech technology provided by COGNIGY, and reporting and analytics via Power BI, while workforce management data flowed from tools including Injixo and Shiftplanner to align capacity with IVR routing.
Governance for the Evolve IP Interactive Voice Response implementation was structured around Custom Connect’s COPC based continuous improvement framework, with training and process improvement support from COPC Inc. and Lean Six Sigma Company. Change control and voice application lifecycle management were institutionalized inside contact center operations to coordinate IVR script updates, speech model tuning, and operational reporting across sites and partner networks.
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DKG Groep Netherlands | Manufacturing | 900 | $330M | Netherlands | Evolve IP | Evolve IP Interactive Voice Response | Interactive Voice Response (IVR) | 2021 | n/a |
In 2021, DKG Groep Netherlands implemented Evolve IP Interactive Voice Response as part of a cloud contact center deployment to improve reachability for retail and consumer customer service across multiple sites in the Netherlands. The implementation leverages the Interactive Voice Response (IVR) application to deliver self service call handling and to orchestrate inbound call routing through cloud-hosted contact center infrastructure.
Configuration emphasis included skill based routing to route callers to appropriately skilled agent queues and IVR transaction flows that enable callers to complete automated transactions without agent intervention. The deployment integrated Evolve IP Interactive Voice Response with the company CRM to support self service authentication and transactional handoffs, and it consolidated reporting across sites to centralize contact center analytics and operational visibility.
Operational scope covered customer service functions for retail and consumer segments across DKG Groep sites in the Netherlands, with governance aligned to centralized reporting and IVR call flow ownership. The rollout restructured agent workstreams by directing routine transactions to IVR and routing complex inquiries to specialized queues, delivering the stated objectives to improve reachability, introduce skill based routing, and consolidate reporting.
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Insurance | 300 | $60M | United States | Evolve IP | Evolve IP Interactive Voice Response | Interactive Voice Response (IVR) | 2019 | n/a |
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