List of Exotel Smart IVR System Customers
Bangalore, 560071,
India
Since 2010, our global team of researchers has been studying Exotel Smart IVR System customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Exotel Smart IVR System for Interactive Voice Response (IVR) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Exotel Smart IVR System for Interactive Voice Response (IVR) include: Slice, a India based Banking and Financial Services organisation with 1000 employees and revenues of $250.0 million, Shiprocket India, a India based Distribution organisation with 1600 employees and revenues of $199.0 million, Saarthi Education India, a India based Non Profit organisation with 120 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Exotel Smart IVR System, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Exotel Smart IVR System customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Saarthi Education India | Non Profit | 120 | $1M | India | Exotel | Exotel Smart IVR System | Interactive Voice Response (IVR) | 2023 | n/a |
In 2023 Saarthi Education India deployed Exotel Smart IVR System to orchestrate vernacular coaching calls to parents, using Interactive Voice Response (IVR) as the primary outreach channel. The deployment scaled outreach from a few hundred contacts to approximately 5,000 families in India while centering on parent engagement workflows managed by the program outreach team.
The Exotel Smart IVR System implementation configured automated outbound campaign orchestration, localized voice message templates, call flow branching for different recipient segments, scheduled delivery windows, retry logic, and delivery status reporting. Configuration emphasized language localization and template standardization to support consistent coaching scripts across regional cohorts.
Operational integration included API based integration with Saarthi Education s CRM to ingest contact segments, push call event logs, and surface real time delivery and completion status for case managers. The architecture leveraged Exotel s cloud telephony platform to execute call campaigns and record call outcomes, with CRM records serving as the single source for contact attributes and outreach scheduling.
Governance and process changes introduced standardized call templates, a reporting cadence for call pickup and completion rates, and workflow handoffs from automated outreach to human follow up by field teams. Outcomes documented in the Exotel case study include a reported approximately 67 percent call pickup rate and approximately 76 percent call completion rate, reflecting the system s performance during the scaled outreach period.
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Shiprocket India | Distribution | 1600 | $199M | India | Exotel | Exotel Smart IVR System | Interactive Voice Response (IVR) | 2018 | n/a |
In 2018, Shiprocket India implemented Exotel Smart IVR System, deploying Interactive Voice Response (IVR) capabilities to manage delivery communications and rescheduling across its network in India. Exotel case materials state the partnership has spanned approximately seven years since 2018, demonstrating a sustained, incremental adoption of the platform across Shiprocket operations.
The Exotel Smart IVR System configuration includes programmable IVR call flows for delivery notifications and automated rescheduling prompts, paired with Exotel SMS services for transactional messaging and ETA updates. The deployment leverages cloud telephony and IVR automation typical of Interactive Voice Response (IVR) platforms to route calls, present automated menus, capture rescheduling inputs, and hand off to customer support when needed, reducing manual call handling.
Operational usage is centered in logistics operations and customer support, where the Exotel Smart IVR System and SMS service are used to orchestrate delivery communications and rescheduling workflows across regions in India. Governance has emphasized centralized communication orchestration and iterative rollout over the multi year partnership, and Exotel reports improved call response rates by approximately 35 percent and SMS delivery rates near 95 percent.
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Slice | Banking and Financial Services | 1000 | $250M | India | Exotel | Exotel Smart IVR System | Interactive Voice Response (IVR) | 2022 | n/a |
In 2022, Slice implemented Exotel Smart IVR System to scale its customer-support operations in India, leveraging the Interactive Voice Response (IVR) category to manage high-volume inbound voice traffic and agent onboarding. The deployment supported the rapid onboarding of more than 250 inbound agents while enabling multilingual customer engagement across India.
The Exotel Smart IVR System implementation centered on multilingual IVR prompts, language based routing, call verification workflows, and click to call capabilities. Configuration prioritized language detection and routing rules, automated verification steps during call setup, and interactive prompts to reduce manual agent handling, consistent with standard Interactive Voice Response (IVR) functional patterns.
Operational coverage focused on Slice's India customer-support organization and its inbound contact center capacity, scaling telephony handling to serve hundreds of agents. The system was applied to inbound voice channels and agent-facing call flows to centralize language routing and verification before agent handoff, reducing front line handling complexity.
Governance changes included formalizing verification and routing rules, and instituting standardized onboarding processes for agents to work within the IVR driven workflow. The implementation explicitly supported fraud reduction and enabled rapid scaling of inbound agent headcount, moving Slice from a small initial support team to a large distributed inbound operation under the Exotel Smart IVR System.
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Buyer Intent: Companies Evaluating Exotel Smart IVR System
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