List of ExpandIT Field Service Customers
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Since 2010, our global team of researchers has been studying ExpandIT Field Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ExpandIT Field Service for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ExpandIT Field Service for Field Service Management include: Manusa, a Spain based Distribution organisation with 250 employees and revenues of $40.0 million, Jydsk Planteservice Denmark, a Denmark based Professional Services organisation with 259 employees and revenues of $29.0 million, Quality Forklift US, a United States based Distribution organisation with 60 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using ExpandIT Field Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ExpandIT Field Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Jydsk Planteservice Denmark | Professional Services | 259 | $29M | Denmark | ExpandIT | ExpandIT Field Service | Field Service Management | 2018 | n/a |
In 2018, Jydsk Planteservice Denmark implemented ExpandIT Field Service, a Field Service Management application, to replace paper service reports with electronic reporting for its gardeners. The deployment provided mobile field reporting capabilities that enabled gardeners to submit structured service records in real time, and ExpandIT Field Service was configured to feed service transactions directly into the company ERP, enabling immediate ERP updates and accelerating processing across its Danish branches.
Implementation emphasized ERP/service integration and electronic service reporting modules, including configuration of field data capture, timestamping, and structured service records to remove manual paperwork. Operational coverage included service operations and back-office processing across the companys Danish sites, and governance changes standardized reporting templates and back-office intake workflows, with the case study reporting measurable reductions in manual paperwork and faster response times.
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Manusa | Distribution | 250 | $40M | Spain | ExpandIT | ExpandIT Field Service | Field Service Management | 2017 | n/a |
In 2017, Manusa implemented ExpandIT Field Service to digitalize technician work orders, scheduling and on-site invoicing. The Field Service Management deployment targeted service operations across Spain, Portugal and Brazil and focused on reducing paper-based service requests and improving first-time fixes for distributed field technicians.
ExpandIT Field Service was configured to manage the full service workflow, including mobile technician job capture, centralized dispatch and scheduling, work order lifecycle management, parts tracking and on-site invoicing capabilities. The implementation emphasized a mobile-first technician interface and automated status updates to support field orchestration and SLA-driven scheduling.
The implementation included real-time connectivity with Microsoft Dynamics NAV for service and invoicing, enabling service transactions captured in the field to flow into NAV service and invoicing records. The case study describes a fast go live of approximately one month, which indicates streamlined integration testing and rapid configuration to connect the field application to NAV.
Operational governance shifted service execution from paper forms to centralized electronic work orders, with process changes for scheduling, technician reporting and invoicing workflows. Manusa’s rollout of ExpandIT Field Service for Field Service Management consolidated service operations, reduced paper handling and aimed to increase first-time fix rates across its regional sites.
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Quality Forklift US | Distribution | 60 | $25M | United States | ExpandIT | ExpandIT Field Service | Field Service Management | 2019 | n/a |
In 2019 Quality Forklift US implemented ExpandIT Field Service, deploying Field Service Management to move technicians from pen and paper workflows to tablet based field operations across its Minnesota locations. The rollout targeted field technicians and service coordinators to standardize data capture, service documentation, and invoicing at the point of service.
ExpandIT Field Service was configured to support mobile technician workflows including work order management, mobile service entry, scheduling and service invoicing, with inferred use of parts and order handling modules consistent with Field Service Management platforms. The implementation emphasized a tablet based mobile technician application to replace paper forms and enable structured service records and digital signatures.
The deployment included integration with the dealerRP and order systems to synchronize orders, parts availability and invoice data, and FXB Technologies supported the implementation and go live. Field to office communications were instrumented through the ExpandIT Field Service mobile client and central service management console to reduce manual handoffs between technicians and back office staff.
Governance and process change focused on shifting billing and service closeout to same day or next day digital workflows, with technician training led by the implementation partner. The case study documents invoice turnaround shrinking from 6 to 7 days down to 1 to 2 days and notes improved field to office communications, with primary business functions impacted including field service operations, billing and order fulfillment.
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