List of Finastra Fusion Teller Customers
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Since 2010, our global team of researchers has been studying Finastra Fusion Teller customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Finastra Fusion Teller for Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Finastra Fusion Teller for Customer Analytics include: The United Bank of Egypt, a Egypt based Banking and Financial Services organisation with 1000 employees and revenues of $320.0 million, CTBC Bank USA, a United States based Banking and Financial Services organisation with 700 employees and revenues of $150.0 million and many others.
Contact us if you need a completed and verified list of companies using Finastra Fusion Teller, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Finastra Fusion Teller customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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CTBC Bank USA | Banking and Financial Services | 700 | $150M | United States | Finastra | Finastra Fusion Teller | Customer Analytics | 2003 | n/a |
In 2003, CTBC Bank USA implemented Finastra Fusion Teller as a Customer Analytics solution to strengthen branch-level customer insight and teller operations. The deployment targeted retail banking and branch operations, positioning Finastra Fusion Teller to capture transaction profiles and teller-customer interactions for analytics and operational reporting.
Finastra Fusion Teller was configured to deliver teller transaction processing, customer interaction capture, queue and workflow orchestration, and analytics dashboards for needs-based selling and customer segmentation, leveraging Customer Analytics functionality to support cross-sell workflows and compliance-aware account opening processes. The implementation emphasized functional modules for teller transaction logging, real-time customer lookup, and reporting to support branch sales and service teams.
Operational coverage included retail branch networks and frontline teller staff, with the application serving business functions such as branch operations, retail sales, and customer service. Integrations were structured around consolidating transaction and customer data from core banking systems and branch channels to provide a unified customer view for analytics and branch-level decisioning.
Governance and process changes focused on standardizing teller workflows and embedding analytics-driven prompts into account opening and cross-sell interactions, coupled with phased branch rollouts and staff training to align personnel with needs-based selling processes. Public filings from 2004 indicate that Chinatrust Bank U.S.A. licensed Harland Financial Solutions Encore platform for branch automation, reflecting parallel investments in branch automation and customer needs analysis during this period.
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The United Bank of Egypt | Banking and Financial Services | 1000 | $320M | Egypt | Finastra | Finastra Fusion Teller | Customer Analytics | 2016 | n/a |
In 2016 The United Bank of Egypt implemented Finastra Fusion Teller as part of a coordinated modernization program that also upgraded FusionBanking Equation, deployed FusionBanking Trade Innovation and introduced FusionCapital Opics, aligning teller operations with the bank’s Customer Analytics ambitions. The implementation was carried out across the bank’s 50 branches in Egypt and targeted retail, SME and corporate banking service channels to support improved customer servicing and product time to market.
Deployment architecture centered on integration between Finastra Fusion Teller and FusionBanking Equation, enabling real time branch transaction processing and account servicing at the teller layer. Functional capabilities implemented included teller automation and branch workflow orchestration, while trade and supply chain finance capabilities were consolidated on FusionBanking Trade Innovation and treasury functions were moved onto FusionCapital Opics.
Integrations were explicit between the teller application and the core banking engine, FusionBanking Equation, providing a transactional data stream that can support downstream Customer Analytics functions and channel consolidation for online and mobile banking. The scope of the rollout covered retail and corporate business functions, branch operations across 50 sites, trade finance desks and treasury operations, creating a single platform footprint for customer and product data.
Governance and rollout were structured around regulatory compliance, including adherence to Sharia requirements and Central Bank of Egypt regulation, and a phased deployment plan with the software in implementation and expected to go live later in 2016. Stated business aims were to improve service levels, increase customer satisfaction and accelerate product introduction, while preparing for a second phase focused on digital channels and expanded financial inclusion.
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