List of FINEOS Payments Customers
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Since 2010, our global team of researchers has been studying FINEOS Payments customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased FINEOS Payments for Payment Processing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using FINEOS Payments for Payment Processing include: ACC New Zealand, a New Zealand based Insurance organisation with 4512 employees and revenues of $5.16 billion, TAC, a Australia based Government organisation with 1373 employees and revenues of $350.0 million, Alberta School Employee Benefit Plan, a Canada based Insurance organisation with 200 employees and revenues of $245.0 million and many others.
Contact us if you need a completed and verified list of companies using FINEOS Payments, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The FINEOS Payments customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ACC New Zealand | Insurance | 4512 | $5.2B | New Zealand | FINEOS | FINEOS Payments | Payment Processing | 2017 | n/a |
In 2017, ACC New Zealand implemented FINEOS Payments, the Payment Processing application, as part of a broader Transformation Programme to enable API-led automation and self-service for client payments in New Zealand. The programme positioned FINEOS Payments to centralize client payment operations within a single platform, with explicit emphasis on API orchestration and digital payment flexibility.
The implementation configured core payments processing alongside provider invoicing and claims management modules, consolidating those functional areas onto the FINEOS platform. FINEOS Payments was instrumented to support API-led automation and customer self-service flows, aligning payment orchestration with provider invoicing and claims workflows.
Operational coverage focused on ACC New Zealand client payments, provider invoicing and claims operational teams, using a consolidated platform architecture to unify routing, reconciliation and electronic disbursement processes. Governance and rollout occurred as part of the Transformation Programme, and the deployment was intended to improve operational resilience and enable greater digital payment flexibility for ACC New Zealand.
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Alberta School Employee Benefit Plan | Insurance | 200 | $245M | Canada | FINEOS | FINEOS Payments | Payment Processing | 2013 | n/a |
In 2013 Alberta School Employee Benefit Plan implemented the FINEOS Payments component, a Payment Processing application. The project commenced on July 4, 2013 and the FINEOS Payments solution went live on June 1, 2014 in Alberta, Canada.
FINEOS Payments was configured to manage complex long-tail payments and to automate over and under payment procedures within benefits disbursement workflows. Implementation work emphasized payment processing orchestration, automated exception handling, and reconciliation controls consistent with Payment Processing functional expectations.
Operational scope focused on ASEBP benefits administration and payment operations in Alberta, with the deployment validated through parallel runs prior to cutover. Governance centered on parallel run validation and iterative process management adjustments informed by exception workflow tuning.
The implementation achieved 100% accuracy in parallel runs and delivered immediate process management gains, with FINEOS Payments handling the complex payment scenarios documented in the project statement.
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TAC | Government | 1373 | $350M | Australia | FINEOS | FINEOS Payments | Payment Processing | 2017 | n/a |
In 2017 TAC implemented FINEOS Payments as a core element of its Client Services Platform program. The Payment Processing implementation consolidated TAC’s payments, provider invoicing and claims management onto the FINEOS Platform and the program went live in 2018.
The deployment of FINEOS Payments focused on Payment Processing capabilities including straight-through processing, automated provider invoicing, claims lifecycle orchestration and a payments engine configured to enable next-business-day provider payments. Configuration work emphasized workflow orchestration, exceptions handling and automated disbursement paths aligned to claims adjudication processes.
Operational coverage encompassed TAC’s payer and claims functions within its government client services footprint in Victoria, aligning business functions across client services, provider payments and claims operations. The FINEOS Platform implementation was integrated with TAC’s client-facing channel to enable improved self-service, with the myTAC mobile app surfacing payment status and claims updates to claimants.
Governance was operated through the Client Services Platform program, centralizing payment processing policy, provider payment schedules and claims workflow governance during rollout and stabilization which reached live status in 2018. The implementation delivered the explicitly stated outcomes of straight-through processing, next-business-day provider payments and improved client self-service via the myTAC mobile app.
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Buyer Intent: Companies Evaluating FINEOS Payments
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