List of FINEOS Policy Customers
Fineos
FINEOS House, Eastpoint Business Park, Alfie Byrne Road, East Wall,
Dublin, D03 FT97,
Ireland
Dublin, D03 FT97,
Ireland
353 1 639 9700
Professional Services
893
$146M
Since 2010, our global team of researchers has been studying FINEOS Policy customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased FINEOS Policy for Insurance Policy Administration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using FINEOS Policy for Insurance Policy Administration include: Cigna Healthcare, a United States based Insurance organisation with 71295 employees and revenues of $244.38 billion, New York Life, a United States based Insurance organisation with 13000 employees and revenues of $50.00 billion, New Ireland Assurance, part of the Bank of Ireland Group, a Ireland based Insurance organisation with 608 employees and revenues of $250.0 million and many others.
Contact us if you need a completed and verified list of companies using FINEOS Policy, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The FINEOS Policy customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cigna Healthcare | Insurance | 71295 | $244.4B | United States | FINEOS | FINEOS Policy | Insurance Policy Administration | 2020 | n/a |
In 2020, Cigna Healthcare's Group Insurance unit collaborated with FINEOS to implement FINEOS Policy and FINEOS Billing components of the FINEOS AdminSuite on the FINEOS Platform to modernize policy administration and billing for group and voluntary benefits in the United States. The collaboration announced in April 2020 positioned Cigna as the first US employer benefits carrier to implement the complete FINEOS AdminSuite on the FINEOS Platform, enabling unified digital self service and integrated operations.
The implementation centered on the FINEOS Policy application and FINEOS Billing, delivering core Insurance Policy Administration capabilities including policy lifecycle management, enrollment and eligibility orchestration, configurable product and rating engines, and billing cycle automation. Cigna configured the AdminSuite to support group and voluntary benefits workflows, embedding digital self service channels to reduce manual intervention and centralize policy and billing records.
The deployment situates the FINEOS AdminSuite on the FINEOS Platform to create an integrated operational layer across policy administration and billing functions, with operational coverage focused on Cigna Group Insurance lines in the US. The program impacted policy administration, billing, customer service, and employer benefits operations, and it incorporated workflow orchestration to align underwriting, enrollment, and billing processes.
Governance followed a collaborative development and phased rollout model between Cigna Group Insurance and FINEOS, announced in April 2020, to standardize configuration and operational ownership across affected business functions. The implementation establishes FINEOS Policy as the central Insurance Policy Administration application for group and voluntary benefits at Cigna Healthcare.
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New Ireland Assurance, part of the Bank of Ireland Group | Insurance | 608 | $250M | Ireland | FINEOS | FINEOS Policy | Insurance Policy Administration | 2023 | n/a |
In 2023 New Ireland Assurance signed an agreement to use the FINEOS Platform and deployed FINEOS Policy as the system of record at the time of claim, instituting a platform-level change in claims handling for life, income protection and critical illness lines in Ireland. The engagement centers on Insurance Policy Administration capabilities, positioning FINEOS Policy to manage policy data at claim intake and to streamline end-to-end claims workflows for the insurer.
FINEOS Policy was configured to support claims intake and automated adjudication steps common to Insurance Policy Administration systems, with implementation work focused on using the application as the authoritative policy record during claims. The deployment emphasizes automation of routine claims process tasks and the extension of digital capabilities, aligning policy, claims orchestration, and claimant and broker interaction flows within the FINEOS Platform.
Operational scope explicitly covers New Ireland Assurance claims operations in Ireland for life, income protection and critical illness, serving more than 600,000 customers and supporting broker and claimant digital touchpoints. The implementation impacts claims operations, customer service, and intermediary servicing, centralizing policy information during the claims lifecycle within FINEOS Policy.
Governance changes accompanying the rollout position FINEOS Policy as the authoritative system of record at time of claim, requiring updates to claims workflows and role based access for brokers and claimants and introducing platform level orchestration for claim handling. The partnership aims to automate aspects of the claims process and improve customer experience while strengthening digital capabilities for brokers and claimants.
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New York Life | Insurance | 13000 | $50.0B | United States | FINEOS | FINEOS Policy | Insurance Policy Administration | 2016 | n/a |
In 2016 New York Life implemented FINEOS Policy as part of a full FINEOS AdminSuite deployment to establish a single policy administration and benefits core. The implementation targeted Insurance Policy Administration for group and voluntary benefits across the United States, with FINEOS Policy explicitly restated as the core policy administration application.
The program delivered FINEOS Policy alongside FINEOS Billing, FINEOS Claims and FINEOS Absence, configuring end to end policy lifecycle workflows, billing orchestration and claims lifecycle processing consistent with Insurance Policy Administration capabilities. Configuration emphasized a unified data model for group benefits, automated premium billing, claims adjudication workflows and absence case management to support employer sponsored plans.
Operational consolidation followed a phased instance rationalization approach, NYL GBS merged multiple FINEOS instances and consolidated a 4.1B book of business onto a single FINEOS AdminSuite platform by 2019, while retiring six legacy back office systems. The deployment centralized platform ownership and reduced the number of operational policy administration engines by combining instances onto one platform.
Governance and rollout were sequenced across program waves from 2016 through 2019, moving from parallel instance operation toward a single governed production instance under NYL GBS. The implementation established centralized release and configuration governance for FINEOS Policy and its adjacent modules to support consistent underwriting, billing and claims processes across the consolidated group and voluntary benefits footprint.
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Buyer Intent: Companies Evaluating FINEOS Policy
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD FINEOS Policy Coverage
FINEOS Policy is a Insurance Policy Administration solution from FINEOS.
Companies worldwide use FINEOS Policy, from small firms to large enterprises across 21+ industries.
Organizations such as Cigna Healthcare, New York Life and New Ireland Assurance, part of the Bank of Ireland Group are recorded users of
FINEOS Policy for Insurance Policy Administration.
Companies using FINEOS Policy are most concentrated in Insurance, with adoption spanning over 21 industries.
Companies using FINEOS Policy are most concentrated in United States and Ireland, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of FINEOS Policy across Americas, EMEA, and APAC.
Companies using FINEOS Policy range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 66.67%.
Customers of FINEOS Policy include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified FINEOS Policy customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Insurance Policy Administration.