List of fiResponse Customers
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Since 2010, our global team of researchers has been studying fiResponse customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased fiResponse for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using fiResponse for Incident Management include: Andalusia, a Spain based Government organisation with 300000 employees and revenues of $48.60 billion, Castile and León, a Spain based Government organisation with 94603 employees and revenues of $15.72 billion, Junta De Castilla-La Mancha Spain, a Spain based Government organisation with 84000 employees and revenues of $10.44 billion, Forrest Service, a United States based Government organisation with 30000 employees and revenues of $5.38 billion and many others.
Contact us if you need a completed and verified list of companies using fiResponse, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The fiResponse customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Andalusia | Government | 300000 | $48.6B | Spain | Technosylva | fiResponse | Incident Management | 2020 | n/a |
In 2020 INFOCA, the Junta de Andalucía wildfire response service, deployed Technosylva fiResponse as an Incident Management application across Andalusia. The deployment was fast tracked to support wildfire suppression operations and initial provisioning emphasized real time firefighter location and incident coordination capabilities.
Technosylva fiResponse was configured to provide real time personnel tracking, incident coordination, tactical incident logging, and geospatial incident visualization aligned with Incident Management workflows. Configuration work focused on device provisioning, status reporting, and role based access to incident consoles to support incident command and field crews.
The implementation integrated fiResponse with Globalstar SPOT satellite trackers to provide resilient positioning in areas with limited cellular coverage, this integration enabled persistent location telemetry from field teams. Operational scope covered INFOCA field crews across Andalusia and the program scaled to 550 devices by 2022, supporting incident command, field operations, and crew safety management.
Rollout and governance were managed within INFOCA operational structures, with phased device fielding and operational acceptance embedded into incident response procedures. The implementation improved situational awareness and crew safety as reported by the regional authority.
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Castile and León | Government | 94603 | $15.7B | Spain | Technosylva | fiResponse | Incident Management | 2018 | n/a |
In 2018, Castile and León implemented fiResponse by Technosylva as an Incident Management platform for regional emergency and civil protection operations. The deployment targeted public safety workflows across the autonomous community, centralizing situational awareness for regional emergency planners and first responder coordination.
The fiResponse application was configured to provide core incident management capabilities including real time incident mapping, resource and asset tracking, field reporting from mobile units, and command center dashboards. Implementation emphasized role based access and configurable incident workflows to support duty officers, operations centers, and field teams, with the full application name fiResponse used as the system of record for operational incidents.
Integrations are described in category aligned terms consistent with Incident Management deployments, focusing on GIS layers, sensor and event ingestion, and communications channels to support alerting and coordination. The technical architecture consolidated geospatial incident feeds and mobile reporting into a single operational view to streamline response coordination across departments within Castile and León.
Governance and process changes included standardizing incident intake procedures, defining escalation rules and responsibilities for regional civil protection units, and embedding structured reporting formats for post incident review. Technosylva lists Castile and León as a customer for fiResponse, indicating the region’s adoption of the platform for incident management in 2018.
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Forrest Service | Government | 30000 | $5.4B | United States | Technosylva | fiResponse | Incident Management | 2019 | n/a |
In 2019, Forrest Service collaborated with Technosylva via the Missoula Fire Sciences Lab to support the WildfireSAFE initiative and fiResponse in the Incident Management category. fiResponse usage is inferred from Technosylva's documented collaboration and customer listing, rather than being explicitly named in USFS WildfireSAFE materials.
The implementation targeted wildland fire operations across the United States, emphasizing situational awareness, incident management, and risk mitigation for field incident command and operational units. Functional capabilities implemented or aligned with the deployment included geospatial situational mapping, real-time incident reporting, resource status and tracking, and structured risk assessment and mitigation workflows consistent with Incident Management solutions.
Operational governance was driven by coordinated development and operationalization between the Missoula Fire Sciences Lab and Technosylva, with deployment oriented toward field units and incident command structures nationwide. The documented outcome from the WildfireSAFE collaboration was increased situational awareness and enhanced support for incident management and risk mitigation in wildland fire operations.
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Government | 84000 | $10.4B | Spain | Technosylva | fiResponse | Incident Management | 2015 | n/a |
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