List of FIS CBK Customers
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United States
Since 2010, our global team of researchers has been studying FIS CBK customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased FIS CBK for Dispute Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using FIS CBK for Dispute Management include: BMO Harris Bank, a United States based Banking and Financial Services organisation with 12000 employees and revenues of $21.49 billion, Commerce Bank, a United States based Banking and Financial Services organisation with 4667 employees and revenues of $1.66 billion, Bmw Bank Germany, a Germany based Banking and Financial Services organisation with 1170 employees and revenues of $1.00 billion and many others.
Contact us if you need a completed and verified list of companies using FIS CBK, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The FIS CBK customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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BMO Harris Bank | Banking and Financial Services | 12000 | $21.5B | United States | FIS Global | FIS CBK | Dispute Management | 2021 | n/a |
In 2021, BMO Harris Bank adopted FIS CBK for Dispute Management. This adoption was part of an expanded relationship with FIS Global to modernize core and digital banking platforms and to implement FIS Payments One and related managed back office services in the United States.
The FIS CBK implementation centered on dispute case management and chargeback workflow orchestration, applying standard Dispute Management capabilities such as case intake, evidence collection, representment routing, workflow automation, audit trails, and reporting. FIS CBK was positioned to manage the end to end dispute lifecycle and to enforce standardized dispute processing rules across payments operations.
Integrations were aligned with the broader Payments One and managed back office services engagement, enabling dispute events to be correlated with payments clearing and posting workflows and centralized card processing operations. Operational coverage focused on payments operations and card processing teams in the United States, with integration points handled through the FIS managed services operating model.
Governance and process changes emphasized centralized dispute lifecycle ownership and standardized workflows under the managed services arrangement, shifting operational responsibility into a consolidated payments and card operations function. The program was reported to improve payments and operational efficiency as part of the broader FIS modernization and Payments One adoption.
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Bmw Bank Germany | Banking and Financial Services | 1170 | $1.0B | Germany | FIS Global | FIS CBK | Dispute Management | 2024 | n/a |
In 2024, Bmw Bank Germany initiated integration of FIS CBK for Dispute Management. This initiative is inferred from BMW Bank GmbH's broader adoption of FIS core and payments technology, with K‑CORE24 and related services going live in Q2 2025 as part of its retail banking modernization.
The FIS CBK implementation centers on core dispute management capabilities, including electronic dispute intake, case management, chargeback lifecycle orchestration, evidence collection and representment workflows, plus rules based routing and automated messaging to card networks. FIS CBK is positioned to support card operations, fraud and customer service workflows, and operational case triage across the bank's retail card portfolio.
Deployment and integrations are described around the FIS ecosystem, with FIS CBK aligned to the bank's adoption of FIS K‑CORE24 and the payments stack. Integration points inferred from the context include transaction feed ingestion, issuer posting and reconciliation flows, and operational interfaces into card operations systems to close the chargeback loop for retail banking in Germany.
Governance is expected to be anchored in card operations and customer service, standardizing dispute intake, SLA driven case routing, evidence retention and escalation paths to meet card network rules. The implementation narrative focuses on embedding FIS CBK within card operations to provide structured Dispute Management capabilities consistent with large card portfolio operational patterns.
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Commerce Bank | Banking and Financial Services | 4667 | $1.7B | United States | FIS Global | FIS CBK | Dispute Management | 2024 | n/a |
In 2024, Commerce Bank selected FIS in September 2024 to provide an end to end card-based loyalty and payments solution and provisioned FIS CBK for Dispute Management as part of its card operations. The arrangement positions FIS CBK as Commerce Bank's dispute and chargeback handling application tied to card processing and loyalty redemption flows in the United States.
Deployment focused on operationalizing dispute lifecycle capabilities typical of Dispute Management platforms, including case intake, evidence assembly, automated representment workflows, and adjudication routing to card operations specialists. Configuration work concentrated on mapping card network chargeback reason codes, automating customer and merchant correspondence, and applying workflow orchestration to align dispute processes with existing cardholder service and fraud investigation procedures.
FIS CBK was integrated within the broader FIS payments ecosystem to enable data exchange with authorization and settlement feeds, loyalty redemption records, and internal card operations systems. Governance efforts emphasized defined dispute handling workflows, role based case ownership, and audit trails to meet card network and regulatory requirements, with the stated objective of improving customer rewards and point of sale redemptions in the United States.
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Buyer Intent: Companies Evaluating FIS CBK
- Nwh, a Austria based Banking and Financial Services organization with 44414 Employees
- Strategic Resource Management, a United States based Professional Services company with 12 Employees
- INTRASOFT International, a Luxembourg based Professional Services organization with 3500 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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