List of Five9 AI Agents Customers
San Ramon, 94583, CA,
United States
Since 2010, our global team of researchers has been studying Five9 AI Agents customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Five9 AI Agents for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Five9 AI Agents for Customer Experience include: Exact Sciences, a United States based Life Sciences organisation with 6900 employees and revenues of $2.76 billion, Lumexa Imaging, a United States based Healthcare organisation with 5019 employees and revenues of $1.00 billion, Mason Companies, Inc., a United States based Retail organisation with 750 employees and revenues of $150.0 million and many others.
Contact us if you need a completed and verified list of companies using Five9 AI Agents, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Five9 AI Agents customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Exact Sciences | Life Sciences | 6900 | $2.8B | United States | Five9 | Five9 AI Agents | Customer Experience | 2024 | n/a |
In 2024 Exact Sciences implemented Five9 AI Agents as part of a broader move of its contact center to Five9. The deployment targeted healthcare customer-support for patients and providers in the United States and aligns with the Customer Experience applications category.
The implementation configured Five9 AI Agents to provide intelligent virtual agent capabilities and conversational self-service flows, implementing interactive voice automation and automated intent recognition to handle routine inquiries and escalate to live agents when needed. Five9 AI Agents was used to scale self-service capacity while reducing on-premises infrastructure complexity in the contact center environment.
Operational coverage consolidated patient and provider support workflows into Five9's cloud contact center, covering inbound voice channels and agent assist functionality typical of Customer Experience deployments. The design focused on unified handling of scheduling, triage, and support inquiry workflows across US support operations.
Governance and performance tracking prioritized containment and deflection metrics, with the Five9 AI Agents deployment achieving approximately 45 percent containment rate, 20 percent call deflection, and 60 percent customer time savings as reported in vendor case study and webinar materials. The rollout emphasized scaling self-service to reduce on-premises complexity and improve speed of resolution for healthcare customer-support.
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Lumexa Imaging | Healthcare | 5019 | $1.0B | United States | Five9 | Five9 AI Agents | Customer Experience | 2025 | n/a |
In 2025, Lumexa Imaging deployed Five9 AI Agents to automate patient scheduling and outbound reminder campaigns as a CRM and operations use case in the United States. The deployment is categorized under Customer Experience and targeted appointment conversion by combining AI-driven conversational handling with intelligent routing.
Lumexa implemented Five9 AI Agents together with intelligent routing to orchestrate inbound scheduling requests and proactive outbound reminders, configuring conversational flows for appointment booking and confirmations. Module usage of Five9 AI Agents and intelligent routing is described in the vendor case study and focused on automating initial patient contacts while routing complex interactions to human schedulers.
The implementation was integrated into scheduling and outreach operations, aligning AI-handled interactions with front desk and contact center workflows to preserve appointment state and continuity of patient records. Operational coverage centered on United States patient scheduling teams and contact center queues, with routing rules directing calls and callbacks to the appropriate scheduling resources.
Governance centralized routing policies and standardized outreach workflows to control automation behavior and human handoff points, enabling consistent scheduling practices across sites. The deployment increased appointment conversion and unlocked $4M in incremental revenue, outcomes reported in the customer case study.
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Mason Companies, Inc. | Retail | 750 | $150M | United States | Five9 | Five9 AI Agents | Customer Experience | 2024 | n/a |
In 2024, Mason Companies, Inc. implemented Five9 AI Agents to modernize Customer Experience within its customer service organization. The deployment emphasized AI agents and quality management capabilities across voice and digital channels, supporting CRM and customer service workflows in the United States. Five9 AI Agents were provisioned to increase automated containment of routine inquiries while quality management captured and scored interactions to drive operational visibility and evaluation.
Rollout covered the contact center and customer service teams, with governance centered on quality management driven QA and orchestration of AI-to-agent handoffs. Outcomes reported in the vendor case study include a 45% call containment rate, 95% CSAT, and more than 4,000 agent hours freed. The deployment places Five9 AI Agents at the center of Mason Companies, Inc. Customer Experience strategy to reduce live agent handling of routine work and centralize interaction quality oversight.
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