List of Five9 Digital Customer Engagement Platform Customers
San Ramon, 94583, CA,
United States
Since 2010, our global team of researchers has been studying Five9 Digital Customer Engagement Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Five9 Digital Customer Engagement Platform for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Five9 Digital Customer Engagement Platform for Customer Engagement include: VSP Vision Care, a United States based Insurance organisation with 14000 employees and revenues of $5.60 billion, Wyndham Hotels & Resorts, a United States based Leisure and Hospitality organisation with 2200 employees and revenues of $1.41 billion, Truconnect Communications, a United States based Communications organisation with 201 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using Five9 Digital Customer Engagement Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Truconnect Communications | Communications | 201 | $25M | United States | Five9 | Five9 Digital Customer Engagement Platform | Customer Engagement | 2020 | n/a |
In 2020 TruConnect Communications deployed the Five9 Digital Customer Engagement Platform to establish cloud contact center operations and enable a remote workforce across its three US contact centers. TruConnect implemented the Five9 Digital Customer Engagement Platform as a Customer Engagement solution to support its customer service and telecom support business functions in the United States.
The implementation centered on AI-powered Agent Assist and cloud contact center capabilities, configured to provide real-time agent guidance, automated call handling support, and remote agent access to interaction tools. Functional modules implemented included Agent Assist for live call support and cloud-based routing and queuing to streamline contact handling workflows.
Operational scope covered all customer service and telecom support processes across the three US contact centers, with rollout executed during the COVID-19 pandemic to enable remote-first operations for agents. The architecture consolidated interaction handling in the Five9 cloud platform while preserving regional operational continuity through distributed remote agents.
Governance changes introduced new remote agent workflows and incorporated AI-enabled guidance into agent coaching and quality assurance processes. The deployment delivered reduced average handle time and measurable agent productivity and cost improvements within the first year of use.
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VSP Vision Care | Insurance | 14000 | $5.6B | United States | Five9 | Five9 Digital Customer Engagement Platform | Customer Engagement | 2023 | n/a |
In 2023, VSP Vision Care deployed Five9 Digital Customer Engagement Platform across its U.S. contact center estate. The work addressed customer service and contact center operations under the Customer Engagement category, positioning Five9 Digital Customer Engagement Platform as the primary front door for voice interactions.
The implementation included Five9 IVA to enable self service at scale, with platform configuration focused on interactive voice automation, conversational call routing, and centralized contact queue management. Five9 Digital Customer Engagement Platform was configured to route the majority of VSP's approximately 12 million annual calls through IVA to increase containment via automated voice interactions.
Integrations were implemented with Salesforce to auto create cases from IVA interactions and to align telephony event data with CRM case records, supporting tighter containment workflows and case lifecycle initiation. Operational coverage was limited to United States customer service and contact center teams, and the engagement was executed as a rolling migration across sites over a 10 month timeline in 2023.
Governance emphasized phased cutovers and operational handoffs between contact center operations and CRM administrators to sustain containment rates and case creation accuracy. The program drove containment through IVA and integrated case creation in Salesforce, and vendor materials report that the implementation saved millions while improving automated handling of incoming calls.
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Wyndham Hotels & Resorts | Leisure and Hospitality | 2200 | $1.4B | United States | Five9 | Five9 Digital Customer Engagement Platform | Customer Engagement | 2021 | Amplix |
In 2021 Wyndham Hotels & Resorts deployed the Five9 Digital Customer Engagement Platform as a Customer Engagement solution across its global contact center operations, with headquarters in the United States and implementation delivered by Amplix. The deployment targeted Wyndham’s guest service workflows and was positioned as a customer service and CRM-focused program supporting global operations.
The Five9 Digital Customer Engagement Platform implementation emphasized AI agents and automation capabilities, using Five9 Intelligent CX Platform features to automate routine guest interactions. Configuration work concentrated on conversational AI and automation workflows to handle password resets and booking cancellations, and on orchestration of virtual agents alongside human agent handoffs.
Architecturally the program was delivered as a cloud-based contact center deployment aligned to Customer Engagement functional patterns, providing programmable automation and AI-driven interaction handling across Wyndham’s service channels. The implementation was scoped to Wyndham’s global contact center footprint and designed to operate within enterprise customer service and CRM workflow contexts.
Delivery and governance were executed with Amplix as the deployment partner, with implementation timing estimated from vendor and partner materials. Reported operational outcomes from the program include a 62% automation rate of guest interactions and under 1% abandonment, reflecting the platform’s automated interaction handling for the specified workflows.
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