List of Fluent Order Management Customers
Fluent Commerce
Level 5, 68 Harrington Street,
Sydney, 2000, NSW,
Australia
Sydney, 2000, NSW,
Australia
61 1300 358 368
Professional Services
200
$45M
Since 2010, our global team of researchers has been studying Fluent Order Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Fluent Order Management for Order Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Fluent Order Management for Order Management include: eBay, a United States based Retail organisation with 11500 employees and revenues of $2.60 billion, Aldo Group, a Canada based Retail organisation with 20000 employees and revenues of $2.50 billion, Freedom, a Australia based Retail organisation with 3000 employees and revenues of $2.00 billion, Emma Sleep Germany, a Germany based Retail organisation with 700 employees and revenues of $731.0 million, Wiggle, a United Kingdom based Retail organisation with 900 employees and revenues of $513.0 million and many others.
Contact us if you need a completed and verified list of companies using Fluent Order Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Fluent Order Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aldo Group | Retail | 20000 | $2.5B | Canada | Fluent Commerce | Fluent Order Management | Order Management | 2018 | n/a |
In 2018 Aldo Group implemented Fluent Order Management to centralize multichannel order orchestration. The deployment targeted Aldo Group as a large retail operator with approximately 20,000 employees and $2.5 billion in revenue, positioning Fluent Order Management as the companys Order Management solution for commerce and supply chain functions.
The implementation emphasized core Order Management modules such as order capture and lifecycle management, inventory visibility and allocation, fulfillment orchestration, and returns management. Configuration work focused on business rules for allocation and routing, order state management for customer service visibility, and automation of fulfillment workflows across selling channels.
Operational coverage included online storefronts, physical stores, and distribution center fulfillment, with technical integration patterns aligning to APIs and message based connectors for point of sale systems, e commerce platforms, and warehouse systems. Fluent Order Management was used to unify order routing decisions and to provide a single source of truth for cross channel inventory and order status.
Governance and process changes centered on centralized order orchestration and an order management governance model that defined allocation policies, exception handling procedures, and service desk workflows. Rollout prioritized aligning merchandising, store operations, and customer service workflows to the new Order Management processes while preserving existing channel front ends.
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Barbeques Galore | Retail | 150 | $15M | United States | Fluent Commerce | Fluent Order Management | Order Management | 2017 | n/a |
In 2017, Barbeques Galore implemented Fluent Order Management to centralize Order Management across its retail and online operations. The deployment aligned the Fluent Order Management application with the companys merchandise and fulfillment workflows for a US specialty retailer operating with approximately 150 employees and $15,000,000 in revenue.
The implementation focused on core order lifecycle capabilities common to Order Management platforms, including order capture and validation, real time inventory visibility, allocation and reservation logic, fulfillment orchestration, and returns handling. Fluent Order Management was configured to serve as a centralized order hub for customer service order inquiries and for coordinating multichannel fulfillment decisions.
Integrations were executed using API based connectivity to front end sales channels and downstream fulfillment systems, enabling the application to act as the authoritative order and allocation engine for e-commerce storefronts, in store point of sale flows, warehouse operations, and carrier shipment events. Operational coverage emphasized omnichannel order routing and fulfillment orchestration to support both web orders and store assisted sales.
Governance centered on standardizing order routing rules, inventory allocation policies, and exception management workflows within the Fluent Order Management implementation, with operational ownership assigned to merchandising and fulfillment teams. The configuration prioritized configurable business rules and order orchestration to reduce manual reconciliation between channels and to formalize operational processes for order handling.
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eBay | Retail | 11500 | $2.6B | United States | Fluent Commerce | Fluent Order Management | Order Management | 2019 | n/a |
In 2019, eBay implemented Fluent Order Management as an Order Management solution to centralize order orchestration and align marketplace order flows with fulfillment decisioning. Fluent Order Management was deployed to address eBay order lifecycle needs including capture, routing, and execution across its marketplace operations.
The implementation configured core Order Management capabilities typical for the category, including order orchestration, inventory visibility, fulfillment routing, and returns handling, with rule-driven automation to support multi-channel order flows and complex splitting and routing scenarios. Configuration emphasized real-time event handling and business rules to standardize order decisioning and exception handling across different order types.
Operational scope centered on centralizing order processing across eBay's marketplace operations, bringing customer support, fulfillment operations, and order management functions into a common control plane. Governance focused on establishing centralized rules governance and operational handoffs to ensure consistent routing and exception workflows across sites and teams.
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Emma Sleep Germany | Retail | 700 | $731M | Germany | Fluent Commerce | Fluent Order Management | Order Management | 2020 | n/a |
In 2020, Emma Sleep Germany implemented Fluent Order Management from Fluent Commerce to establish a distributed Order Management capability for its online and offline commerce operations. The Fluent Order Management deployment was positioned to provide a single view of global inventory and to centralize order fulfilment and return orchestration across channels.
The implementation focused on standard Order Management functional capabilities, including distributed order orchestration, inventory visibility, fulfilment routing and returns processing. Fluent Commerce’s MACH Alliance aligned architecture was used to enable modular configuration and to support inventory and order state synchronization across touchpoints.
Emma integrated Fluent Order Management alongside commercetools as the commerce engine, creating a linked stack that separates commerce storefront functions from order orchestration. The rollout plan covers more than 30 countries, including the USA, UK, China and India, with a rollout kickoff in Columbia in August 2021 and incremental market-by-market go lives intended to complete in 2022.
AyataCommerce supported the rollout activities, providing technology services during implementation and staged deployment. Operational scope emphasized ecommerce, fulfilment and customer service processes, with governance organized around incremental country launches and centralized inventory visibility to streamline cross-border fulfilment and returns.
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Freedom | Retail | 3000 | $2.0B | Australia | Fluent Commerce | Fluent Order Management | Order Management | 2019 | n/a |
In 2019, Freedom deployed Fluent Order Management as a central component of its omnichannel order orchestration strategy. The Fluent Order Management implementation is part of Freedom's Order Management architecture and was positioned to unify order processing across brick and mortar and ecommerce channels.
The implementation focused on standard Order Management capabilities such as centralized order orchestration, fulfillment sequencing, delivery tracking, and customer notification workflows. Configuration work emphasized real-time visibility into order status and inventory, and the system was used to support personalized customer communications from purchase through delivery.
Freedom integrated Fluent Order Management into a cloud-native integration fabric using Boomi AtomSphere, building more than 170 integrations to consolidate operational, transactional, and customer data. Key named integrations in the environment include SAP Commerce Cloud for ecommerce, Shippit for shipping management, and Triquestra Infinity for point of sale, all connected to deliver synchronized order and fulfillment events.
Operational scope encompassed Freedom's national store footprint and fast-growing ecommerce business across Australia and New Zealand, impacting ecommerce operations, supply chain and logistics, sourcing, and in-store checkout processes. The implementation supported cross-functional workflows between merchandising and sourcing teams, logistics operations, and customer service to improve inventory decisions and supplier onboarding processes.
Governance and rollout emphasized centralizing data to move decision making to the boardroom, stabilizing integration processes through low-code orchestration, and enabling rapid deployment of additional services. Outcomes documented include a singular, real-time view of business data, improved customer visibility into orders and deliveries, and data-driven support for product sourcing and design activities.
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Retail | 350 | $200M | United States | Fluent Commerce | Fluent Order Management | Order Management | 2018 | n/a |
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Retail | 100 | $10M | United States | Fluent Commerce | Fluent Order Management | Order Management | 2019 | n/a |
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Retail | 900 | $513M | United Kingdom | Fluent Commerce | Fluent Order Management | Order Management | 2020 | n/a |
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Buyer Intent: Companies Evaluating Fluent Order Management
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Fluent Order Management Coverage
Fluent Order Management is a Order Management solution from Fluent Commerce.
Companies worldwide use Fluent Order Management, from small firms to large enterprises across 21+ industries.
Organizations such as eBay, Aldo Group, Freedom, Emma Sleep Germany and Wiggle are recorded users of
Fluent Order Management for Order Management.
Companies using Fluent Order Management are most concentrated in Retail, with adoption spanning over 21 industries.
Companies using Fluent Order Management are most concentrated in United States, Canada and Australia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Fluent Order Management across Americas, EMEA, and APAC.
Companies using Fluent Order Management range from small businesses with 0-100 employees - 12.5%, to mid-sized firms with 101-1,000 employees - 50%, large organizations with 1,001-10,000 employees - 12.5%, and global enterprises with 10,000+ employees - 25%.
Customers of Fluent Order Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Fluent Order Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Order Management.