List of FLX ONE Customers
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Since 2010, our global team of researchers has been studying FLX ONE customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased FLX ONE for Retail Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using FLX ONE for Retail Management include: Ethiopian Airlines, a Ethiopia based Transportation organisation with 18000 employees and revenues of $7.02 billion, Air Transat, a Canada based Transportation organisation with 5000 employees and revenues of $3.30 billion, Wizz Air, a Hungary based Transportation organisation with 3960 employees and revenues of $3.12 billion and many others.
Contact us if you need a completed and verified list of companies using FLX ONE, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The FLX ONE customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Air Transat | Transportation | 5000 | $3.3B | Canada | Accelya | FLX ONE | Retail Management | 2024 | n/a |
In 2024, Air Transat signed a multi-year agreement with Accelya in October to adopt FLX ONE for NDC-enabled passenger retailing. The engagement targets the Retail Management category and is scoped as a passenger retailing and distribution implementation in Canada within North America. The deployment centers on Accelya FLX technology, with FLX ONE referenced from the vendor product family to provide modern Offer and Order capabilities and NDC message orchestration. This implementation is explicitly intended to support personalized offers and improved distribution control while enabling modern offer and order workflows.
Configuration work emphasizes Offer and Order engines, merchandising and pricing rule configuration, personalization capability for targeted offers, and order lifecycle management. FLX ONE is expected to host offer catalog and order orchestration logic and to expose NDC-enabled retailing interfaces for channel distribution. The implementation narrative aligns with Retail Management functional terminology including offer creation, order capture, ancillary merchandising, and centralized offer governance.
Integration architecture includes a direct integration with Air Transat's Radixx Res PSS to synchronize order state and booking references, and NDC-based connectivity to distribution channels. The platform integration is framed as an orchestration layer between distribution endpoints and the PSS, consolidating offer control and order persistence. Operational coverage is focused on passenger retailing and distribution, impacting commercial, e-commerce, merchandising, and distribution functions across the airline.
Governance and rollout are structured under the multi-year agreement, with changes to merchandising workflows and distribution governance anticipated to centralize offer policy and control. The program aims to enable personalized offers, tighter distribution control, and modern Offer and Order capabilities through configuration of FLX ONE and integrated operation with Radixx Res PSS.
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Ethiopian Airlines | Transportation | 18000 | $7.0B | Ethiopia | Accelya | FLX ONE | Retail Management | 2025 | n/a |
In 2025, Ethiopian Airlines adopted Accelya’s FLX Select, part of the FLX ONE family, in November 2025 to enable rapid NDC deployment and expand distribution and merchandising capabilities. The project is a passenger distribution and retail initiative deployed in Ethiopia in Africa, positioned under Retail Management to support the airline’s commercial retailing, passenger distribution and ecommerce functions. Ethiopian Airlines FLX ONE Retail Management is intended to accelerate offer and ancillary retailing workflows and broaden channel reach through NDC enabled distribution.
Implementation centered on FLX Select capabilities for offer orchestration, ancillary merchandising, order and shopping management, and channel distribution control, reflecting standard Retail Management functional modules. Operational ownership sits with commercial, distribution and ecommerce teams within Ethiopian Airlines, with rollout focused on NDC channels and agency distribution expansion across the airline’s domestic and international sales footprint originating from Ethiopia. The program explicitly targets increased ancillary sales, reduced distribution costs and an improved shopping experience, while the deployment narrative emphasizes rapid NDC enablement and expanded merchandising capability.
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Wizz Air | Transportation | 3960 | $3.1B | Hungary | Accelya | FLX ONE | Retail Management | 2025 | n/a |
In November 2025 Wizz Air selected Accelya’s FLX ONE Order Accounting to modernize finance and order to settlement processes, aligning the FLX ONE application with its Retail Management objectives to support retail driven growth. The decision targets deployment across Hungary and broader European operations, positioning order accounting as the central financial control for ticketing and ancillary retail flows.
The implementation centers on the FLX ONE Order Accounting module, configured for automated revenue recognition workflows, settlement orchestration, cash visibility and accounting ledger posting. Functional configuration includes automated transaction matching, period end accounting feeds and configurable revenue rules to ensure retail transactions map consistently to financial reporting.
Operational scope covers finance and revenue operations teams across Wizz Air’s Hungary and European sites, with governance changes to centralize order accounting, standardize reconciliation workflows and formalize settlement procedures. The rollout explicitly aims to improve revenue recognition, increase automation and enhance cash visibility as the carrier scales its retail operations.
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