List of FPT akaBot Customers
Hanoi, x,
Vietnam
Since 2010, our global team of researchers has been studying FPT akaBot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased FPT akaBot for Robotic Process Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using FPT akaBot for Robotic Process Automation include: Vietcombank, a Vietnam based Banking and Financial Services organisation with 24280 employees and revenues of $1.72 billion, TPBank, a Vietnam based Banking and Financial Services organisation with 7939 employees and revenues of $664.0 million and many others.
Contact us if you need a completed and verified list of companies using FPT akaBot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The FPT akaBot customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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TPBank | Banking and Financial Services | 7939 | $664M | Vietnam | FPT Software | FPT akaBot | Robotic Process Automation | 2021 | n/a |
In 2021, TPBank deployed FPT akaBot as a Robotic Process Automation solution with FPT Software support to accelerate automation of core banking workflows. The deployment followed a Proof of Concept begun in 2019 and scaled to automate more than 200 processes across nine core divisions, focusing on finance and operations within the bank.
The FPT akaBot implementation emphasized automation of repetitive, rules based tasks and high accuracy transaction processing, using unattended bot execution, scheduled orchestration, and exception handling to maintain continuous processing. Configuration centered on process mapping, bot scripting, and queue management to support round the clock operation while preserving auditability and traceability required by banking controls.
Integrations were implemented to allow bots to interact with multiple complex banking systems and internal applications, enabling cross system workflows without replacing core platforms. Operational coverage extended across nine divisions, aligning automation footprints to business functions such as back office processing, reconciliations, and high volume customer service tasks.
Governance and rollout followed a staged model from PoC to broad production, with process standardization, centralized orchestration and operational handover to internal teams for day to day monitoring and exception resolution. Outcomes stated in the case study include 24 7 continuous operation, a 98 percent reduction in error rates, automation of up to 30 percent of current tasks, a reported doubling of return on investment, and recognition as Best Process Automation Bank at The Asian Banker Vietnam Award 2021.
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Vietcombank | Banking and Financial Services | 24280 | $1.7B | Vietnam | FPT Software | FPT akaBot | Robotic Process Automation | 2020 | n/a |
In 2020, Vietcombank implemented FPT akaBot from FPT Software to introduce Robotic Process Automation on its public website, embedding FPT akaBot into digital channel workflows. The deployment signal identifies the application as website-facing automation rather than a back office only project, with automation anchored on the bank's web properties.
The implementation leverages category-aligned capabilities such as UI automation for web forms and transaction screens, task orchestration and scheduling for repeatable website workflows, and exception handling with centralized logging and audit trails. Configuration emphasis is on bot runtime orchestration, credential management for secure web sessions, and scripted process flows that interact with the website user interface, reflecting standard Robotic Process Automation functional modules.
Operational coverage is concentrated on online channels and web operations, with governance practices implied around bot lifecycle management, monitoring, and incident escalation to digital operations teams. FPT akaBot is instrumented on the website layer to automate customer-facing and operational web tasks, requiring ongoing governance for change control, access management, and auditability.
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Buyer Intent: Companies Evaluating FPT akaBot
- Panasonic Avionics Corporation, a United States based Manufacturing organization with 3500 Employees
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