List of Freshdesk Ticketing System Customers
Freshworks (formerly Freshdesk)
2950 South Delaware Street Suite 201,
San Mateo, CA, 94403,
United States
San Mateo, CA, 94403,
United States
1 650-513-0514
Professional Services
4400
$839M
Since 2010, our global team of researchers has been studying Freshdesk Ticketing System customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Freshdesk Ticketing System for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Freshdesk Ticketing System for IT Service Management include: GAMUDA LAND, a Malaysia based Construction and Real Estate organisation with 1000 employees and revenues of $200.0 million, Caffitaly, a Italy based Consumer Packaged Goods organisation with 420 employees and revenues of $180.0 million, Linnworks, a United Kingdom based Professional Services organisation with 250 employees and revenues of $48.0 million, Feeding America, a United States based Non Profit organisation with 250 employees and revenues of $12.0 million and many others.
Contact us if you need a completed and verified list of companies using Freshdesk Ticketing System, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Caffitaly | Consumer Packaged Goods | 420 | $180M | Italy | Freshstatus | Freshdesk Ticketing System | IT Service Management | 2022 | n/a |
In 2022 Caffitaly implemented Freshdesk Ticketing System as its IT Service Management platform to centralize IT support workflows and asset requests. Freshdesk Ticketing System was positioned to standardize incident intake, request tracking, and asset records for the company IT function.
The deployment emphasized ticketing, request management, and asset management capabilities, with configured ticket queues, categorization, SLA-aware workflows, and a knowledge base to support first line resolution. Configuration work focused on request lifecycle and asset lifecycle records, enabling IT support and system administrators to manage device provisioning and troubleshooting processes alongside existing endpoint management practices.
Operational coverage targeted the internal IT support function and system administrators, with Freshdesk Ticketing System used to capture ticket lifecycles and maintain an auditable inventory of IT assets. Governance centered on centralized ticket intake, role based access for IT staff, and documented request handling procedures to align IT Service Management with ongoing administration of Microsoft Windows Server, Microsoft 365, Intune, Windows Autopilot, VMware, Fortinet, Acronis Backup, and Cisco networking equipment.
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Feeding America | Non Profit | 250 | $12M | United States | Freshstatus | Freshdesk Ticketing System | IT Service Management | 2020 | n/a |
In 2020, Feeding America implemented Freshdesk Ticketing System to centralize IT support workflows. The Freshdesk Ticketing System functions as an IT Service Management platform supporting technical support for 200 food banks, and the IT team resolved roughly 4,000 tickets while maintaining first response under 4 hours and average resolution within 1 business day.
The implementation consolidated core ticketing workflows such as ticket intake, categorization, prioritization, automated routing, SLA monitoring, and dashboard reporting consistent with IT Service Management practices. Feeding America used the system to track approximately 30 project tickets for web development and enhancement work, and staff recorded and managed bug reports and testing feedback through ticket workflows tied to the development queue.
Operational coverage extended across the Information Technology team, program stakeholders, and web development resources, establishing formal triage and escalation practices and a project ticket backlog process. Customer feedback was collected via Google Form and analyzed with the Program team to inform ticket prioritization and feature requests, while governance focused on SLA adherence, ticket lifecycle management, and integration of bug reporting into development sprints.
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GAMUDA LAND | Construction and Real Estate | 1000 | $200M | Malaysia | Freshstatus | Freshdesk Ticketing System | IT Service Management | 2021 | n/a |
In 2021, GAMUDA LAND implemented the Freshdesk Ticketing System as part of its IT Service Management tooling to centralize purchase to pay and project finance support workflows. The deployment targeted Project Finance Administrators and commercial teams across the Gamuda Group of Companies, covering day to day P2P financial administrative activities and month end project accrual processes.
The Freshdesk Ticketing System configuration emphasized agent centric ticket queues for purchase order change requests, receipting exceptions, invoice exception handling, and supplier query management, with SLA driven routing and templated resolution steps to meet prescribed timeframes. Tickets were structured to capture the transaction detail required for PO data entry and receipting so agents could complete ticket resolution and maintain the audit trail required for SAP S/4 HANA postings.
Operational integrations linked Freshdesk Ticketing System to SAP S/4 HANA for purchase order creation and daily receipting, to NXT EDGE for assignment of invoice exception handling tasks, and to Power BI and a Docket Management System for reporting and document ingestion. The implementation supported finance, project accounting, and commercial functions, enabling activities such as vendor statement reconciliation, facilitation of invoice posting, and coordination of approvals required for timely PO processing.
Governance was implemented around receipting rule conformance, SLA adherence for approval actions, and defined ticket resolution workflows that required detailed transaction notes and timely approval follow up. Freshdesk Ticketing System was positioned as the central IT Service Management orchestration layer linking ticket based issue resolution to ERP transactions and project finance close activities.
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Linnworks | Professional Services | 250 | $48M | United Kingdom | Freshstatus | Freshdesk Ticketing System | IT Service Management | 2020 | n/a |
In 2020, Linnworks implemented Freshdesk Ticketing System to formalize customer-facing support workflows. The deployment addressed IT Service Management needs and was used primarily by finance and customer support teams to centralize external query intake and ticket tracking for invoice and expense related inquiries.
Freshdesk Ticketing System was configured to convert external email inquiries into managed tickets, enforce queue-based assignment, and provide role based agent access to ticket histories. Agents used the ticketing system to log case details while referencing customer profiles maintained in ADM and financial records held across Xero, SaaS Optics and Netsuite, preserving operational separation between ticket handling and accounting ledgers.
Operationally the Freshdesk deployment coexisted with finance mailboxes and a finance dedicated Slack channel, with external customer requests routed into Freshdesk and internal operational questions handled through Slack and email. Training and knowledge transfer practices were documented during staffing changes, including onboarding of new employees and handover for maternity cover, to sustain ticket response consistency and operational governance.
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Buyer Intent: Companies Evaluating Freshdesk Ticketing System
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Freshdesk Ticketing System Coverage
Freshdesk Ticketing System is a IT Service Management solution from Freshstatus.
Companies worldwide use Freshdesk Ticketing System, from small firms to large enterprises across 21+ industries.
Organizations such as GAMUDA LAND, Caffitaly, Linnworks and Feeding America are recorded users of
Freshdesk Ticketing System for IT Service Management.
Companies using Freshdesk Ticketing System are most concentrated in Construction and Real Estate, Consumer Packaged Goods and Professional Services, with adoption spanning over 21 industries.
Companies using Freshdesk Ticketing System are most concentrated in Malaysia, Italy and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Freshdesk Ticketing System across Americas, EMEA, and APAC.
Companies using Freshdesk Ticketing System range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 100%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of Freshdesk Ticketing System include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Freshdesk Ticketing System customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.