List of Fujitsu Systemwalker Customers
Fujitsu
4-1-1 Kamikodanaka Nakahara-ku,
Kawasaki, 211-8588,
Japan
Kawasaki, 211-8588,
Japan
81 44-777-1111
Professional Services
112743
$23.9B
Since 2010, our global team of researchers has been studying Fujitsu Systemwalker customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Fujitsu Systemwalker for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Fujitsu Systemwalker for IT Service Management include: Ajinomoto Co., a Japan based Consumer Packaged Goods organisation with 34198 employees and revenues of $9.99 billion, Mazda Japan, a Japan based Banking and Financial Services organisation with 2346 employees and revenues of $564.0 million, Solekia, a Japan based Manufacturing organisation with 774 employees and revenues of $197.2 million, Tokyo Seika, a Japan based Distribution organisation with 554 employees and revenues of $160.0 million and many others.
Contact us if you need a completed and verified list of companies using Fujitsu Systemwalker, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ajinomoto Co. | Consumer Packaged Goods | 34198 | $10.0B | Japan | Fujitsu | Fujitsu Systemwalker | IT Service Management | 2014 | Fujitsu |
In 2014, Ajinomoto Co. implemented FUJITSU Software Systemwalker Operation Manager, deploying Fujitsu Systemwalker as its IT Service Management platform to support regional operations. Fujitsu acted as the implementation partner to migrate SAP-based core systems for four ASEAN countries and to provision the Systemwalker environment in Fujitsu's Singapore cloud.
The deployment centralized operations management functions through Fujitsu Systemwalker, enabling localized operation and orchestration across the ASEAN footprint. Configuration emphasized regional runbook execution, monitoring and automated operational workflows consistent with IT Service Management best practices, allowing local operators to perform primary operational tasks within the region.
Integrations included direct operational coupling with Ajinomoto's SAP-based core systems migrated to the Singapore cloud, with Systemwalker providing the operational control layer. The operational scope covered four ASEAN countries, shifting execution and incident handling into the ASEAN region and reducing cross-border operational dependency.
Governance and rollout focused on regionalizing operational responsibility, enabling local IT operations teams in ASEAN to manage day to day service operations under Fujitsu's Systemwalker framework. The move strengthened business continuity by removing Japan only data center risk and allowed primary operations to be completed within ASEAN, reducing dependency on Japan based operations.
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Mazda Japan | Banking and Financial Services | 2346 | $564M | Japan | Fujitsu | Fujitsu Systemwalker | IT Service Management | 2017 | Fujitsu |
In 2017, Mazda Japan implemented Fujitsu Systemwalker to modernise its dealer-facing helpdesk and IT service management processes in Japan. The deployment used FUJITSU Software Systemwalker Cloud Business Service Management as the central IT Service Management platform.
The implementation configured service desk and incident management modules, automated ticket routing, and instrumented real-time dashboarding for IT and service teams. Fujitsu's Zinrai AI was embedded to support automated classification and prioritisation of dealer tickets and to surface operational signals that accelerate response workflows. These capabilities aligned with IT Service Management functional workflows including incident lifecycle handling and dashboard-driven operational monitoring.
The Systemwalker Cloud BSM project began in October 2017 and went into production in February 2018, delivered as a cloud-based orchestration layer supporting dealer helpdesk channels and centralized IT/service teams across Japan. Operational coverage focused on dealer-facing support and central IT operations rather than broader enterprise ERP or finance systems.
Fujitsu served as the implementation partner for configuration and rollout across dealer and IT teams, and governance shifted toward consolidated service management under the Systemwalker platform with dashboard-based operational oversight. Outcomes included faster response times and real-time dashboarding for IT and service teams, with answer lead time reduced to approximately 18 minutes after production.
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Solekia | Manufacturing | 774 | $197M | Japan | Fujitsu | Fujitsu Systemwalker | IT Service Management | 2016 | n/a |
In 2016, Solekia implemented Fujitsu Systemwalker as its IT Service Management solution to centralize PC lifecycle processes and respond to an urgent license audit. The rollout targeted approximately 1,500 PCs across Japan and coincided with the establishment of a dedicated IT asset management department in 2016, creating a formal governance locus for endpoint and software control.
The deployment used FUJITSU Software Systemwalker Desktop Patrol to provide automated endpoint inventory and software inventory capabilities, enabling configuration discovery, scheduled inventory collection, and license audit reporting. Functional implementation focused on IT asset and endpoint inventory management, software license visibility, and process controls for PC provisioning decommissioning and lifecycle tracking, aligning operational workflows with IT Service Management practices.
Operational coverage was Japan wide and the newly formed IT asset management department assumed governance for inventory cadence, audit response procedures, and procurement gatekeeping, embedding Systemwalker Desktop Patrol into IT operations and procurement workflows. As reported, the implementation delivered documented efficiency gains of about 6,000 hours saved annually and roughly a 23% reduction in software procurement costs.
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Tokyo Seika | Distribution | 554 | $160M | Japan | Fujitsu | Fujitsu Systemwalker | IT Service Management | 2010 | n/a |
In 2010 Tokyo Seika implemented Fujitsu Systemwalker to centralize and standardize IT operations supporting its fruits and vegetables wholesale trade business. The Fujitsu Systemwalker deployment was positioned to deliver IT Service Management capabilities across the companys UNIX server and storage estate.
The implementation used Fujitsu Systemwalker as the integrated management software layer, coordinating operational workflows and automated job control alongside the high reliability platform PRIMECLUSTER. Configuration emphasized operations automation and centralized job scheduling, and the deployment operated in concert with a business application platform Interstage and the Symfoware database to orchestrate application runtime and batch processes.
The technical architecture spanned SPARC Enterprise M4000, M3000 and T5120 UNIX servers, ETERNUS8000 disk arrays and an ETERNUS LT40 tape library, with Systemwalker managing monitoring, operational task automation and high availability failover through PRIMECLUSTER. Integration points documented in the environment included orchestration of Interstage application services and Symfoware database operations, keeping operational control within the Fujitsu Systemwalker management plane.
Operational scope focused on IT operations that support distribution functions and business application availability, with governance centered on centralized operations control and standardized operational procedures. Rollout emphasis was on embedding Systemwalker into platform level management, establishing a single control plane for scheduled jobs, monitoring and recovery processes while maintaining the existing UNIX and storage infrastructure.
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FAQ - APPS RUN THE WORLD Fujitsu Systemwalker Coverage
Fujitsu Systemwalker is a IT Service Management solution from Fujitsu.
Companies worldwide use Fujitsu Systemwalker, from small firms to large enterprises across 21+ industries.
Organizations such as Ajinomoto Co., Mazda Japan, Solekia and Tokyo Seika are recorded users of
Fujitsu Systemwalker for IT Service Management.
Companies using Fujitsu Systemwalker are most concentrated in Consumer Packaged Goods, Banking and Financial Services and Manufacturing, with adoption spanning over 21 industries.
Companies using Fujitsu Systemwalker are most concentrated in Japan, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Fujitsu Systemwalker across Americas, EMEA, and APAC.
Companies using Fujitsu Systemwalker range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 50%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 25%.
Customers of Fujitsu Systemwalker include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Fujitsu Systemwalker customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.