List of Fujitsu Systemwalker Customers
Kawasaki, 211-8588,
Japan
Since 2010, our global team of researchers has been studying Fujitsu Systemwalker customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Fujitsu Systemwalker for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Fujitsu Systemwalker for IT Service Management include: Ajinomoto Co., a Japan based Consumer Packaged Goods organisation with 34198 employees and revenues of $9.99 billion, Mazda Japan, a Japan based Banking and Financial Services organisation with 2346 employees and revenues of $564.0 million, Solekia, a Japan based Manufacturing organisation with 774 employees and revenues of $197.2 million, Tokyo Seika, a Japan based Distribution organisation with 554 employees and revenues of $160.0 million and many others.
Contact us if you need a completed and verified list of companies using Fujitsu Systemwalker, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ajinomoto Co. | Consumer Packaged Goods | 34198 | $10.0B | Japan | Fujitsu | Fujitsu Systemwalker | IT Service Management | 2014 | Fujitsu |
In 2014, Ajinomoto Co. implemented FUJITSU Software Systemwalker Operation Manager, deploying Fujitsu Systemwalker as its IT Service Management platform to support regional operations. Fujitsu acted as the implementation partner to migrate SAP-based core systems for four ASEAN countries and to provision the Systemwalker environment in Fujitsu's Singapore cloud.
The deployment centralized operations management functions through Fujitsu Systemwalker, enabling localized operation and orchestration across the ASEAN footprint. Configuration emphasized regional runbook execution, monitoring and automated operational workflows consistent with IT Service Management best practices, allowing local operators to perform primary operational tasks within the region.
Integrations included direct operational coupling with Ajinomoto's SAP-based core systems migrated to the Singapore cloud, with Systemwalker providing the operational control layer. The operational scope covered four ASEAN countries, shifting execution and incident handling into the ASEAN region and reducing cross-border operational dependency.
Governance and rollout focused on regionalizing operational responsibility, enabling local IT operations teams in ASEAN to manage day to day service operations under Fujitsu's Systemwalker framework. The move strengthened business continuity by removing Japan only data center risk and allowed primary operations to be completed within ASEAN, reducing dependency on Japan based operations.
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Mazda Japan | Banking and Financial Services | 2346 | $564M | Japan | Fujitsu | Fujitsu Systemwalker | IT Service Management | 2017 | Fujitsu |
In 2017, Mazda Japan implemented Fujitsu Systemwalker to modernise its dealer-facing helpdesk and IT service management processes in Japan. The deployment used FUJITSU Software Systemwalker Cloud Business Service Management as the central IT Service Management platform.
The implementation configured service desk and incident management modules, automated ticket routing, and instrumented real-time dashboarding for IT and service teams. Fujitsu's Zinrai AI was embedded to support automated classification and prioritisation of dealer tickets and to surface operational signals that accelerate response workflows. These capabilities aligned with IT Service Management functional workflows including incident lifecycle handling and dashboard-driven operational monitoring.
The Systemwalker Cloud BSM project began in October 2017 and went into production in February 2018, delivered as a cloud-based orchestration layer supporting dealer helpdesk channels and centralized IT/service teams across Japan. Operational coverage focused on dealer-facing support and central IT operations rather than broader enterprise ERP or finance systems.
Fujitsu served as the implementation partner for configuration and rollout across dealer and IT teams, and governance shifted toward consolidated service management under the Systemwalker platform with dashboard-based operational oversight. Outcomes included faster response times and real-time dashboarding for IT and service teams, with answer lead time reduced to approximately 18 minutes after production.
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Solekia | Manufacturing | 774 | $197M | Japan | Fujitsu | Fujitsu Systemwalker | IT Service Management | 2016 | n/a |
In 2016, Solekia implemented Fujitsu Systemwalker as its IT Service Management solution to centralize PC lifecycle processes and respond to an urgent license audit. The rollout targeted approximately 1,500 PCs across Japan and coincided with the establishment of a dedicated IT asset management department in 2016, creating a formal governance locus for endpoint and software control.
The deployment used FUJITSU Software Systemwalker Desktop Patrol to provide automated endpoint inventory and software inventory capabilities, enabling configuration discovery, scheduled inventory collection, and license audit reporting. Functional implementation focused on IT asset and endpoint inventory management, software license visibility, and process controls for PC provisioning decommissioning and lifecycle tracking, aligning operational workflows with IT Service Management practices.
Operational coverage was Japan wide and the newly formed IT asset management department assumed governance for inventory cadence, audit response procedures, and procurement gatekeeping, embedding Systemwalker Desktop Patrol into IT operations and procurement workflows. As reported, the implementation delivered documented efficiency gains of about 6,000 hours saved annually and roughly a 23% reduction in software procurement costs.
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Distribution | 554 | $160M | Japan | Fujitsu | Fujitsu Systemwalker | IT Service Management | 2010 | n/a |
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