List of GalaxE GxDesk Customers
Somerset, 08873, NJ,
United States
Since 2010, our global team of researchers has been studying GalaxE GxDesk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased GalaxE GxDesk for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using GalaxE GxDesk for IT Service Management include: Cigna Healthcare, a United States based Insurance organisation with 71295 employees and revenues of $244.38 billion, Express Scripts, a United States based Insurance organisation with 30000 employees and revenues of $100.20 billion and many others.
Contact us if you need a completed and verified list of companies using GalaxE GxDesk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The GalaxE GxDesk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cigna Healthcare | Insurance | 71295 | $244.4B | United States | GalaxE | GalaxE GxDesk | IT Service Management | 2018 | n/a |
In 2018, Cigna Healthcare adopted GalaxE GxDesk for IT Service Management to support managed service desk and IT operations functions. Following Cigna's acquisition of Express Scripts, GalaxE became a key IT services supplier to Cigna and Evernorth, supporting IT operations and managed service desk activity across the U.S. healthcare and insurance region and participating in Hartford reshoring initiatives. Public reporting links GalaxE engagements to service desk and managed services work, and the specific use of the GalaxE GxDesk ITSM product is inferred from those accounts.
The GalaxE GxDesk ITSM deployment is described in context as underpinning agent-facing consoles and ticketing workflows, including incident and request management, service catalog and knowledge management capabilities common to IT Service Management implementations. Configuration emphasis likely included role based queues, SLA tracking and case routing to support managed service desk throughput, and tooling to coordinate workforce scheduling for locally based Hartford teams.
Implementation was integrated with Cigna and Evernorth IT operations and service orchestration processes within the United States, with operational focus on service desk operations and incident resolution workflows for U.S. healthcare and insurance business functions. The deployment scope centered on managed service desk activities and operational support for regional IT operations, reflecting public statements about GalaxE service delivery in the Hartford reshoring effort.
Governance combined managed services operating models with local staffing oversight, enabling centralized ticket triage, regional escalation paths and service level management aligned with service desk workflows. Press coverage documents operational engagement rather than detailed technical architecture, so technical integration details remain at the level of typical IT Service Management practices rather than specific vendor or tooling interfaces.
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Express Scripts | Insurance | 30000 | $100.2B | United States | GalaxE | GalaxE GxDesk | IT Service Management | 2012 | n/a |
In 2012, Express Scripts engaged GalaxE to provide application development, production support and service desk IT operations using GalaxE GxDesk. The GalaxE GxDesk deployment served as an IT Service Management platform supporting claims processing and related healthcare IT processes across Express Scripts operations in the United States.
GalaxE GxDesk was implemented to deliver core IT Service Management capabilities including incident management, request fulfillment, change management, knowledge management and a service catalog, with ticketing and workflow automation for triage and escalation. Configuration efforts focused on standardizing incident lifecycles, defining SLA triggers and automating routine request workflows to align service desk activities with application support responsibilities.
Operationally, GalaxE combined application development and production support with the GalaxE GxDesk service desk to integrate with claims processing workflows and broader healthcare IT processes. The implementation covered IT operations and application support functions that interact directly with claims processing teams, creating a continuous support loop between service desk tickets and application troubleshooting.
Governance and process work centered on centralizing service desk intake, formalizing tiered support handoffs and documenting runbooks for production support teams. Rollout and operational coverage were oriented to Express Scripts operations in the United States, with GalaxE staff providing ongoing service desk and IT operations support alongside application maintenance.
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