List of Gamma Horizon Contact Customers
Newbury, RG14 5BY,
United Kingdom
Since 2010, our global team of researchers has been studying Gamma Horizon Contact customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Gamma Horizon Contact for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Gamma Horizon Contact for Call Center include: University of Derby, a United Kingdom based Education organisation with 3000 employees and revenues of $284.0 million, Canterbury Christ Church University, a United Kingdom based Education organisation with 1700 employees and revenues of $200.0 million, Barrhead Travel, a United Kingdom based Professional Services organisation with 900 employees and revenues of $44.0 million and many others.
Contact us if you need a completed and verified list of companies using Gamma Horizon Contact, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Gamma Horizon Contact customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Barrhead Travel | Professional Services | 900 | $44M | United Kingdom | Gamma Telecom | Gamma Horizon Contact | Call Center | 2016 | n/a |
In 2016, Barrhead Travel implemented Gamma Horizon Contact as its enterprise Call Center application across its UK branch network. The deployment was executed by the internal IT organization led by the Senior IT Systems Engineer who managed day to day IT operations for 33 branches and the companys homeworker division.
Gamma Horizon Contact was configured to deliver core Call Center capabilities, including automatic call distribution for multi branch routing, interactive voice response for inbound handling, agent desktop consoles, centralized reporting, and call logging. Configuration activities included provisioning user accounts, defining hunt groups and queues, and establishing call handling rules tailored to retail branch operations and managed travel partner workflows.
The implementation leveraged Barrhead Travel's existing infrastructure, integrating telephony with Office 365 identity and messaging infrastructure following the migration from Exchange Server to Office 365, and running voice traffic over Cisco Meraki WAN and WiFi infrastructure across 33 branches. Telephony storage and retention used the organisations SAN and backup operations, with system administration and handset provisioning managed from the Glasgow IT team.
Operational governance emphasized internal ownership, with the IT helpdesk and an in house knowledge base supporting agent onboarding and issue escalation. Rollout and ongoing management were overseen by the Senior IT Systems Engineer, who provided weekly reporting to company directors and served as the escalation point for branch and homeworker support.
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Canterbury Christ Church University | Education | 1700 | $200M | United Kingdom | Gamma Telecom | Gamma Horizon Contact | Call Center | 2023 | Trustmarque Solutions |
In 2023 Canterbury Christ Church University implemented Gamma Horizon Contact, a Call Center application, to modernise its contact centre capabilities for Clearing and year round student engagement. The deployment was executed as a UK higher education project with Trustmarque Solutions acting as systems integrator and the rollout completed in November 2024.
The Gamma Horizon Contact implementation delivered core Call Center functionality focused on agent desktop workflows and supervisor monitoring, with explicit outcomes of improved agent productivity and real time analytics and reporting. Configuration emphasis included contact routing, queue management and performance dashboards consistent with Call Center operational requirements, supporting both term time clearing spikes and steady state student service activity.
The solution was integrated with Microsoft Teams telephony to preserve Teams as the primary voice client and to unify telephony and collaboration workflows across campus. Architectural scope covered contact centre sites handling Clearing and year round student engagement, with Trustmarque Solutions leading technical delivery and cutover coordination.
Governance and rollout were managed as a staged program delivered by Trustmarque Solutions, concluding in November 2024, and produced stated benefits of improved agent productivity, real time reporting capability, and increased cost and operational flexibility.
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University of Derby | Education | 3000 | $284M | United Kingdom | Gamma Telecom | Gamma Horizon Contact | Call Center | 2022 | n/a |
In 2022, the University of Derby implemented Gamma Horizon Contact, a Call Center solution. The deployment was scoped to support Clearing operations and peak prospective student call volumes, delivering a UK higher education contact centre implementation focused on student admissions and Clearing.
Gamma Horizon Contact was configured to support upwards of 150 agents with multichannel handling for voice, webchat and email, and included queue management and reporting capabilities to manage peak demand. Functional configuration emphasized agent routing, queue priority controls, real time dashboards and historical reporting, aligning operational workflows to admissions peak periods. The implementation embedded contact centre operational terminology such as skills based routing and service level queues to distribute Clearing workloads.
Operational coverage centered on the admissions function, supporting Clearing teams and prospect enquiry handling during peak cycles. The deployment consolidated call flow visibility for admissions managers and provided unified reporting and queue management across channels. The configuration targeted UK higher education operational patterns and agent groupings tied to student recruitment and admissions.
Rollout governance aligned agent pools and queue configurations to the Clearing schedule, enabling admissions managers to reconfigure routing and reporting during peak windows. The University of Derby reported streamlined operations, cost savings and increased visibility of call flows during Clearing 2022 as outcomes of the Gamma Horizon Contact implementation.
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Buyer Intent: Companies Evaluating Gamma Horizon Contact
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