List of GBG Digital Risk Management Customers
Gb Group PLC
Level 4 / 360 Collins St,
Melbourne, 3000, VIC,
Australia
Melbourne, 3000, VIC,
Australia
61 385 951 500
Professional Services
100
$16M
Since 2010, our global team of researchers has been studying GBG Digital Risk Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased GBG Digital Risk Management for Risk Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using GBG Digital Risk Management for Risk Management include: AmBank, a Malaysia based Banking and Financial Services organisation with 8200 employees and revenues of $1.14 billion, AmBank, a Malaysia based Banking and Financial Services organisation with 8200 employees and revenues of $1.05 billion, QNB Finansbank, a Turkey based Banking and Financial Services organisation with 12339 employees and revenues of $1.02 billion, HomeChoice, a South Africa based Retail organisation with 1600 employees and revenues of $220.0 million and many others.
Contact us if you need a completed and verified list of companies using GBG Digital Risk Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AmBank | Banking and Financial Services | 8200 | $1.1B | Malaysia | GB Group | GBG Digital Risk Management | Risk Management | 2019 | n/a |
In 2019, AmBank deployed GBG Digital Risk Management to centralize enterprise fraud protection across its rapidly expanding digital channels. The rollout was driven by a surge in digital activity with AmOnline and eFlex@AmOnline accounting for 75% of total transactions, a 50% year on year increase in AmOnline users and a 48% increase in online transactions, and by Bank Negara Malaysia's Risk Management in Technology policy effective 1 January 2020. This Risk Management implementation aligned with the bank's customer centric product strategy to safeguard consumers and meet new regulatory requirements.
The deployment used GBG Predator for transaction monitoring and GBG SecureBank for endpoint threat detection, building on an earlier 2018 engagement where AmBank implemented GBG Instinct for retail digital onboarding fraud management. Predator was configured to perform continuous monitoring, real time alerting and automated stops on suspicious monetary exchanges, while SecureBank augmented checks for bots, malware and high risk devices. Functional capabilities implemented include device fingerprinting, geolocation analysis, behavioral biometric profiling, customer and account profiling, and rule based alerting across transaction flows.
Monitoring coverage was configured across fund transfers, balance transfers, quick cash, bill pay, JomPAY, telegraphic transfers, intra bank and international payments, and across account types including savings, current, Mastercard and Visa, housing loan and hire purchase, extending to both retail and corporate banking products. The solution’s dynamic channel modification model enabled AmBank to add new digital products and channels quickly, and the platform was rolled out across the bank’s digital channels and product types. Deployment activities were completed in December 2019 and the implementation centralized data convergence across cyber, fraud and compliance silos to support multi channel data analysis.
Governance changes established a centralized enterprise fraud protection posture, enabling shared intelligence and cross channel workflows for detection, alerting and investigation. The GBG delivery team provided recommendations to align operational procedures with the local regulatory framework and to formalize enterprise wide risk management practices required by the central bank. Operational workflows were restructured to enable automated blocking for clear fraud signals and to route complex alerts for specialist human review for typologies such as scams, money mules and account takeover.
AmBank reported prevention of more than RM 2.7 million in potential digital fraud exposure since the December 2019 deployment, and the earlier Instinct implementation mitigated RM 22 million in application fraud exposure in 2019. The GBG Digital Risk Management deployment reduced legitimate false positives to under 4 percent and coincided with an increase in customer satisfaction to 72 percent, an 11 percent year on year rise as reported by the bank. The platform improved detection of high risk devices, malware and anomalous behavior while enabling faster multi channel fraud mitigation.
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AmBank | Banking and Financial Services | 8200 | $1.1B | Malaysia | GB Group | GBG Digital Risk Management | Risk Management | 2018 | n/a |
In 2018 AmBank began deployment of GBG Digital Risk Management as a Risk Management solution to protect its AmOnline internet and mobile banking channels across Malaysia, with the engagement moving to production in December 2019. The program targeted application, transaction and endpoint threats for retail digital banking, aligning the implementation timeline to regulatory technology risk expectations.
The implementation package comprised GBG Digital Risk Management components including Instinct plus Predator and SecureBank, configured to deliver real-time risk scoring, transaction screening and endpoint threat detection across customer sessions. Configuration work focused on policy tuning to distinguish legitimate customer behavior from automated and anomalous activity, and establishing alerting and case creation workflows for fraud operations.
Integration scope was centered on AmOnline internet banking and the mobile banking channel, extending protective controls into session handling and transaction authorization flows. Operational coverage included fraud prevention, digital banking operations and risk and compliance teams, with monitoring and adjudication routed through the bank’s central fraud operations environment.
Governance and rollout established a centralized digital risk control layer and new decisioning workflows between fraud operations and customer service to accelerate incident handling and reduce manual review. Outcomes reported from the live deployment included prevention of over RM2.7 million in potential digital fraud exposure, reduction of false positives to under 4 percent and demonstrable alignment with local regulator technology risk guidelines.
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HomeChoice | Retail | 1600 | $220M | South Africa | GB Group | GBG Digital Risk Management | Risk Management | 2018 | n/a |
In 2018 HomeChoice implemented GBG Digital Risk Management to detect and prevent application fraud for online retail credit account onboarding across South Africa, deploying GBG Instinct as the operational fraud detection engine. The deployment targeted Risk Management for credit account origination and was positioned to digitalise credit decisions and reduce manual investigator intervention during customer onboarding.
The implementation focused on automated application screening and decision orchestration, pairing rule and score based detection with automated decisioning to escalate higher risk applications to investigator queues. Functional capabilities implemented included fraud detection workflows, automated decisioning for credit onboarding, and case management improvements to streamline investigator review and reduce manual touch points.
Operational integration was centered on online retail credit account onboarding systems and the credit operations and fraud investigation teams that manage onboarding exceptions, covering HomeChoice digital channels across South Africa. The rollout was phased to align with existing onboarding flows and investigator processes, embedding GBG Digital Risk Management into front end application processing and downstream investigator workflows.
Deliverables and operational handover were reported across 2018 to 2020, with governance changes to centralize decisioning and formalize investigator escalation processes as part of the rollout. The program delivered a 67% reduction in fraudulent applications, a 33% boost in investigator productivity, and approximately US$2.5m in savings from reduced fraud and false positives.
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Banking and Financial Services | 12339 | $1.0B | Turkey | GB Group | GBG Digital Risk Management | Risk Management | 2009 | n/a |
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FAQ - APPS RUN THE WORLD GBG Digital Risk Management Coverage
GBG Digital Risk Management is a Risk Management solution from GB Group.
Companies worldwide use GBG Digital Risk Management, from small firms to large enterprises across 21+ industries.
Organizations such as AmBank, QNB Finansbank and HomeChoice are recorded users of
GBG Digital Risk Management for Risk Management.
Companies using GBG Digital Risk Management are most concentrated in Banking and Financial Services and Retail, with adoption spanning over 21 industries.
Companies using GBG Digital Risk Management are most concentrated in Malaysia, Turkey and South Africa, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of GBG Digital Risk Management across Americas, EMEA, and APAC.
Companies using GBG Digital Risk Management range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 75%, and global enterprises with 10,000+ employees - 25%.
Customers of GBG Digital Risk Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified GBG Digital Risk Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Risk Management.