List of Gecko Engage Customers
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Since 2010, our global team of researchers has been studying Gecko Engage customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Gecko Engage for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Gecko Engage for Customer Engagement include: University Of Manchester, a United Kingdom based Education organisation with 12800 employees and revenues of $1.87 billion, Lamar University, a United States based Education organisation with 1200 employees and revenues of $162.0 million, Ecc Shpe, a United States based Education organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Gecko Engage, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Gecko Engage customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Ecc Shpe | Education | 10 | $1M | United States | Gecko Engage | Gecko Engage | Customer Engagement | 2022 | n/a | In 2022, Ecc Shpe deployed Gecko Engage as a cloud contact centre and communications platform. The implementation used Gecko Engage under the Customer Engagement category to support admissions, outreach and event management aligned to the CRM/admissions process area in the United States. The deployment configured large-scale voice calling, SMS texting and email campaign capabilities in Gecko Engage, enabling centralized campaign orchestration, automated outbound sequencing and contact routing consistent with Customer Engagement platform workflows. Configuration emphasized cloud contact centre architecture and campaign automation to handle sustained high-volume outreach for admissions operations. Operational coverage focused on admissions and outreach teams and event management workflows across the United States, running large multi-channel campaigns through Gecko Engage. The implementation launched in 2022 and produced almost 50,000 monthly calls, 2.3 to 2.5 million texts annually and a sustained approximately 55% answer rate, reflecting high contact volumes and response performance. Governance centered on campaign scheduling and admissions outreach workflows, with centralized campaign management and agent coordination driving operational control. Gecko Engage served as the primary Customer Engagement application for CRM and admissions communications, consolidating multi-channel outreach into a single cloud contact centre platform. | |
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Lamar University | Education | 1200 | $162M | United States | Gecko Engage | Gecko Engage | Customer Engagement | 2020 | n/a | In 2020, Lamar University implemented Gecko Engage, deploying the vendor's Chirp chatbot to handle admissions FAQs and provide 24/7 student support. The deployment is categorized under Customer Engagement and focused on CRM and admissions process automation for the university in the United States. The project configured the Gecko Engage Chirp chatbot to automate responses to repetitive enquiries, maintain conversation logs, and escalate complex queries to admissions staff. The chatbot was launched on February 13, 2020 and was positioned to operate continuously to handle high volume admissions queries and reduce routine manual handling. Vendor reported outcomes include 13,410 conversations handled, 85.6% of queries covered by the bot, and roughly 632 staff hours saved, demonstrating a shift of routine admissions enquiries to automated conversational workflows. Operational scope remained focused on the admissions function and student support, with conversation coverage metrics used to guide ongoing content and response tuning for the admissions team. | |
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University Of Manchester | Education | 12800 | $1.9B | United Kingdom | Gecko Engage | Gecko Engage | Customer Engagement | 2017 | n/a | In 2017 University of Manchester implemented Gecko Engage, deploying the Gecko Engage Customer Engagement solution to support recruitment, marketing and admissions. The initial deployment began as a Business School pilot in 2017 and was subsequently expanded university-wide across the United Kingdom. The implementation targeted the CRM/admissions process area, configuring student journey management, event registration workflows and contact segmentation to orchestrate recruitment campaigns and large-scale open-day registration. Gecko Engage was configured to manage tens of thousands of student journeys and to scale registration and communication workflows for peak event volumes. Gecko Engage was integrated with Microsoft Dynamics to centralize student interaction records, creating a single CRM of record for admissions and marketing teams. Operational coverage included recruitment teams, central marketing and admissions offices, enabling coordinated communications, registration handling and lifecycle tracking across campus events. Rollout governance followed a pilot to enterprise expansion model, moving from a Business School pilot to university-wide adoption and aligning admissions workflows and event registration processes to the centralized CRM. The deployment supported management of up to ~90,000 registrants over an open-day weekend, reflecting the platform s capacity to handle event-scale registration within the Customer Engagement implementation. |
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