List of Genesis Contact Center Manager Customers
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Since 2010, our global team of researchers has been studying Genesis Contact Center Manager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Genesis Contact Center Manager for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Genesis Contact Center Manager for Call Center include: Texas Christian University, a United States based Education organisation with 3184 employees and revenues of $757.0 million, Azerconnect Group, a Azerbaijan based Communications organisation with 3000 employees and revenues of $300.0 million, Bausch + Lomb Poland, a Poland based Life Sciences organisation with 480 employees and revenues of $120.0 million, Chema Foam, a Egypt based Manufacturing organisation with 290 employees and revenues of $81.0 million and many others.
Contact us if you need a completed and verified list of companies using Genesis Contact Center Manager, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Azerconnect Group | Communications | 3000 | $300M | Azerbaijan | Genesis Systems | Genesis Contact Center Manager | Call Center | 2019 | n/a |
In 2019, Azerconnect Group implemented Genesis Contact Center Manager. The Genesis Contact Center Manager is deployed as the primary Call Center application to manage CTI/VOIP, IVR and capacity planning for contact center and CRM operations across Azerconnect in Azerbaijan, and a public Azerconnect job posting requiring administration of Genesis contact-center applications indicates an in-house Genesis deployment and local operational ownership.
The implementation centers on core Call Center modules, with explicit emphasis on CTI integration, VOIP session management, IVR orchestration and capacity planning and administration capabilities. Configuration work focused on contact routing, agent administration, queue management and operational monitoring, aligned with standard Call Center functional workflows and agent desktop integration.
Integrations are oriented around Azerconnect's CRM workflows and corporate telephony infrastructure, enabling CTI linking of customer records to interactions and management of VOIP trunks and session control. These integration points support customer service and contact center departments, situating Genesis Contact Center Manager as the connective layer between CRM data and telephony systems.
Operational governance is reflected in a designated administrator responsibility for Genesis contact-center applications, implying in-house application administration, capacity planning ownership and internal escalation paths within the customer service organization. Rollout and operational coverage are internal to Azerconnect in Azerbaijan, with the Genesis Contact Center Manager serving as the operational backbone for Call Center and CRM functions.
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Bausch + Lomb Poland | Life Sciences | 480 | $120M | Poland | Genesis Systems | Genesis Contact Center Manager | Call Center | 2024 | n/a |
In 2024 Bausch + Lomb Poland referenced Genesis Contact Center Manager in a public Network & Voice/Contact Center engineering job posting, indicating deployment of Genesis Contact Center Manager for Call Center voice and telephony operations in Poland. The evidence links the company, the application, and the Call Center category to the organization’s voice and contact center engineering responsibilities, signaling operational use rather than mere evaluation.
The job posting frames operational ownership under a Network and Voice engineering role, which implies onsite or regional operational coverage in Poland for voice provisioning, configuration, and monitoring. Typical Call Center capabilities associated with Genesis Contact Center Manager likely include automatic call distribution, queue management, IVR workflow configuration, real time monitoring and reporting, and administrative provisioning, all managed by the network and voice engineering function. The implementation narrative centers on voice and telephony stack integration with existing network services and telephony infrastructure, with governance responsibilities consolidated within the Network & Voice/Contact Center engineering team for configuration control, uptime monitoring, and operational support.
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Chema Foam | Manufacturing | 290 | $81M | Egypt | Genesis Systems | Genesis Contact Center Manager | Call Center | 2019 | n/a |
In 2019, Chema Foam implemented Genesis Contact Center Manager to support call center and telesales CRM activities across its Egypt operations. The implementation is recorded on the public profile of an IT leader at Chema Foam, indicating an internally led deployment by the company IT organization focused on operationalizing telesales contact management within the Call Center function.
Genesis Contact Center Manager was configured to deliver agent desktop capabilities, automatic call distribution, outbound campaign dialing and call logging to support CRM workflows typical of Call Center platforms. Operational scope covered the telesales and customer service teams, with configuration centered on call routing, contact records and campaign orchestration, and with integration points for CRM lead tracking implied by the project description.
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Texas Christian University | Education | 3184 | $757M | United States | Genesis Systems | Genesis Contact Center Manager | Call Center | 2020 | n/a |
In 2020 Texas Christian University implemented Genesis Contact Center Manager in a Call Center deployment to strengthen campus safety and emergency communications across its United States campus. The deployment ran alongside a RingCentral Contact Center installation, and the university partnered with Genesis Systems to implement GenAlert for real-time 911 alerting and improved location visibility and response times.
Genesis Contact Center Manager was configured to integrate contact-center telephony and agent workflows with GenAlert alerting, enabling inbound and outbound call routing, operator dashboards, and automated notification workflows consistent with Call Center functional patterns. Configuration work focused on real-time 911 alert ingestion, location mapping, and escalation sequencing to surface location context to safety personnel and on-call operators.
Integrations included RingCentral Contact Center for cloud telephony and Genesis Systems GenAlert for emergency alerting, creating a linked operational stack for campus public safety. The implementation centered on departments responsible for campus safety and emergency response, with governance aligning alerting protocols, operator workflows, and location data handling to reduce friction in incident response and to improve location visibility and response times.
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Buyer Intent: Companies Evaluating Genesis Contact Center Manager
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