List of Genesys Speechminer Customers
Genesys
1302 El Camino Real, Suite 300,
Menlo Park, 94025, CA,
United States
Menlo Park, 94025, CA,
United States
1 650-466-1100
Professional Services
6200
$2.3B
Since 2010, our global team of researchers has been studying Genesys Speechminer customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Genesys Speechminer for Speech Recognition AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Genesys Speechminer for Speech Recognition AI include: Emirates, a United Arab Emirates based Aerospace and Defense organisation with 112406 employees and revenues of $37.40 billion, Dwr Cymru Welsh Water, a United Kingdom based Utilities organisation with 3500 employees and revenues of $978.0 million, Acromas Insurance Company, a United Kingdom based Insurance organisation with 100 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Genesys Speechminer, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Genesys Speechminer customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Acromas Insurance Company | Insurance | 100 | $10M | United Kingdom | Genesys | Genesys Speechminer | Speech Recognition AI | 2016 | n/a | In 2016, Acromas Insurance Company implemented Genesys Speechminer as a Speech Recognition AI solution to instrument contact centre voice interactions and capture structured interaction data for insight and operational analysis. The deployment focused on extracting call transcription, phrase and keyword spotting, automated topic clustering, and interaction-level metadata to support quality assurance and customer insight workflows. Genesys Speechminer was configured to feed structured transcripts and event data into the existing insight stack, enabling downstream analytics. Configuration included rules-based and statistical phrase detection, agent behavior tagging, and integration points for sentiment and topic scoring to support MI and supervisory coaching workflows. The implementation integrated with business intelligence and analytics tooling listed in the project context, including Tableau for reporting and SSRS for MI automation, and it fed data into the enterprise data lake hosted on Microsoft Azure and Snowflake to enable cross-functional data enrichment across underwriting, broking, claims and contact centre operations. The broader program also incorporated Voice of the Customer surveys via Watermelon, a Knowledge Management system Numero, and AI call routing considerations such as Afiniti as complementary components of the insight architecture. Operational governance included adoption of an Insight Standards data governance framework, a bespoke staff development scheme named ABC to embed analyst capability, and a centrally managed rollout across contact centre and adjacent insurance functions to standardize transcripts, taxonomy and reporting. The narrative emphasizes Genesys Speechminer as the Speech Recognition AI layer within a multi-tool analytics ecosystem, supporting MI, data science workflows in R and Python, and next best action data enrichment across the insurance value chain. | |
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Dwr Cymru Welsh Water | Utilities | 3500 | $978M | United Kingdom | Genesys | Genesys Speechminer | Speech Recognition AI | 2015 | n/a | In 2015, Dwr Cymru Welsh Water implemented Genesys Speechminer as a Speech Recognition AI capability within its contact center operations. The deployment was centered in Treharris, Wales and covered approximately 600 contact center agents, integrating Genesys Speechminer with the Genesys Customer Experience Platform to capture and transcribe inbound and outbound voice interactions and to surface transcripts for downstream analytics and quality review. Genesys Speechminer was configured alongside Genesys Inbound Voice, Genesys Outbound Voice, Genesys IVR, Genesys Info Mart, Genesys Interactive Insights, Genesys Workforce Management, and Genesys Agent Desktop, creating a tightly coupled stack for voice capture, IVR call steering, automated transcription, analytics ingestion, and agent desktop context. The implementation focused on customer service and contact center management functions, using Info Mart and Interactive Insights for management information and quality monitoring and Workforce Management to align scheduling and operational governance with newly instrumented voice analytics workflows. | |
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Emirates | Aerospace and Defense | 112406 | $37.4B | United Arab Emirates | Genesys | Genesys Speechminer | Speech Recognition AI | 2017 | n/a | In 2017 Emirates implemented Genesys Speechminer as part of its Speech Recognition AI tooling to support contact center quality assurance and operational reporting. The deployment covered Emirates Group operations in Dubai and specifically supported TGL Transguard Living Dep and IFS Helpdesk workflows, with supervised activity noted for VAS client bookings and Arabic call support. Genesys Speechminer was configured for continuous call monitoring and speech analytics, feeding quality control and coaching workflows. Genesys Interactive Insights was used to generate daily, weekly, and monthly reports on queue volumes, agent login patterns, breaks, and call counts, while Genesys Administrator functions were used to set queue skills and manage routing profiles. The implementation supported CAFM reporting needs, including tasks log, call out task logs for multiple contracts, reactive call outs, and job card reporting used by facilities and helpdesk teams. The deployment integrated speech analytics outputs with operational systems that are explicitly referenced in operational notes, including Urbanise for adding charges to customer accounts, logging jobs, and booking appointments for VAS clients, and IFS Helpdesk for ticketing and email monitoring. Monitoring routines placed Genesys Speechminer call review into daily agent coaching, and CAFM reports were distributed to account owners to align facilities management and helpdesk activities. Governance and process changes were operationalized through routine reporting and supervision, including one to one agent meetings, attendance monitoring, roster creation, adherence to an Emergency matrix per contract, and use of CAFM and Genesys reporting to inform call center objectives. Quality assurance procedures centered on regular call monitoring via Genesys Speechminer and structured reporting through Genesys Interactive Insights to sustain agent performance oversight. |
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Buyer Intent: Companies Evaluating Genesys Speechminer
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Genesys Speechminer. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Genesys Speechminer for Speech Recognition AI include:
- India.Gov.In, a India based Government organization with 500 Employees
- Alternative Investments Manager, a Denmark based Banking and Financial Services company with 3000 Employees
- Ricoman Lighting UK, a United Kingdom based Manufacturing organization with 23 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Genesys Speechminer Coverage
Genesys Speechminer is a Speech Recognition AI solution from Genesys.
Companies worldwide use Genesys Speechminer, from small firms to large enterprises across 21+ industries.
Organizations such as Emirates, Dwr Cymru Welsh Water and Acromas Insurance Company are recorded users of
Genesys Speechminer for Speech Recognition AI.
Companies using Genesys Speechminer are most concentrated in Aerospace and Defense, Utilities and Insurance, with adoption spanning over 21 industries.
Companies using Genesys Speechminer are most concentrated in United Arab Emirates and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Genesys Speechminer across Americas, EMEA, and APAC.
Companies using Genesys Speechminer range from small businesses with 0-100 employees - 33.33%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 33.33%.
Customers of Genesys Speechminer include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Genesys Speechminer customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Speech Recognition AI.