Dwr Cymru Welsh Water
Fortran Rd, St. Mellons,
Cardiff, CF3 0LT,
United Kingdom
Cardiff, CF3 0LT,
United Kingdom
44 80 0052-0145
Utilities
Dwr Cymru Welsh Water Technographics
Dwr Cymru Welsh Water Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dwr Cymru Welsh Water and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3500 Dwr Cymru Welsh Water employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dwr Cymru Welsh Water has purchased the following applications: SAP S/4 HANA for ERP Financial in 2017, SAP HCM Leave Management for Absence and Leave Management in 2013, Synthetix for Chatbots and Conversational AI in 2010 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dwr Cymru Welsh Water is running and its propensity to invest more and deepen its relationship with SAP , Genesys , Synthetix or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dwr Cymru Welsh Water revenues, which have grown to $978.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dwr Cymru Welsh Water intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dwr Cymru Welsh Water Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP Financial Management | n/a | 2017 | 2018 |
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ERP Financial | ERP Financial Management |
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2017 | 2017 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM Leave Management | Absence and Leave Management | HCM | n/a | 2013 | 2013 |
In 2013, Dwr Cymru Welsh Water implemented SAP HCM Leave Management to centralize absence records for its approximately 3,500 employees in the United Kingdom. The SAP HCM Leave Management application, classified as Absence and Leave Management, was adopted as the authoritative system for recording sickness absences and formal leave events across HR operations.
The deployment emphasized core absence recording, leave entitlement tracking, workflow routing, and reporting capabilities. HR administrators logged sickness absence calls and case notes directly into SAP HCM Leave Management, and monthly reports produced from the application were used by HR Business Partners to support ongoing case work. The implementation also formalized steps for Occupational Health engagement, whereby HR referrals to Occupational Health and completed Occupational Health reports were managed alongside absence records and distributed to line managers.
Operational scope covered HR administration and line management processes across the United Kingdom, consolidating employee absence data and embedding absence logging and Occupational Health referral steps into standard HR workflows. Governance activities focused on establishing SAP HCM Leave Management as the single source of truth for absence data, aligning data capture practices with policy, and standardizing reporting cadence for HR Business Partners.
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Benefits Administration | HCM |
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2013 | 2013 |
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Compensation Management | HCM |
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2018 | 2020 |
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Compensation Management | HCM |
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2018 | 2020 |
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Core HR | HCM |
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2017 | 2017 |
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Core HR | HCM |
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2018 | 2020 |
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HR Service Delivery | HCM |
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2018 | 2020 |
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Learning and Development | HCM |
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2018 | 2020 |
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Onboarding | HCM |
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2018 | 2020 |
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Payroll | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2018 | 2020 |
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Performance and Goal Management | HCM |
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2018 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2020 |
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Succession and Leadership Planning | HCM |
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2018 | 2020 |
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Workforce Analytics | HCM |
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2018 | 2020 |
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Workforce Management | HCM |
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2015 | 2015 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Synthetix | Legacy | Synthetix | Chatbots and Conversational AI | AI-Powered Application | n/a | 2010 | 2010 |
In 2010, Dwr Cymru Welsh Water implemented Synthetix as a multilingual virtual agent on its public website. The Synthetix deployment is categorized as Chatbots and Conversational AI and introduced the branded commercial chatbot Ffion to deliver English and Welsh customer service interaction across its online estate.
The implementation of Synthetix included text recognition and branded conversational flows, a set of pre programmed conversational goals, and special interactive journeys that guide users toward resolution. The smartAgent Ffion was configured to operate twenty four hours a day seven days a week, navigate users around www.dwrcymru.com, provide curated information such as meter requests and leak reporting, and enable document download of PDF forms within conversations.
Operational coverage targeted Dwr Cymru Welsh Water customer service for residential and business customers across Wales and adjoining areas of England, servicing 1.2 million household customers and over 110,000 businesses. The deployment used the Synthetix.info service to collect and analyse conversational logs, creating a direct feedback loop between online enquiries and contact centre workflows, and supporting efforts to reduce routine inbound enquiries and CRM handling.
Governance and operational practices emphasized continual content refresh driven by conversation logs, maintaining up to date knowledge in the Synthetix smartAgent and optimizing both online and offline customer information. Outcomes stated by the organisation include automatic handling of common queries, reduced contact centre demand and CRM costs, improved customer satisfaction, and a persistent mechanism for surfacing customer wants and needs. The implementation is recorded as the first multilingual deployment in the Utility sector for Dwr Cymru Welsh Water using Synthetix.
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Speech Recognition AI | AI-Powered Application |
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2015 | 2015 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Analytics and BI | Analytics and BI |
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2010 | 2010 |
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2011 | 2011 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2015 | 2015 |
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Call Center | CRM |
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2015 | 2015 |
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Call Center | CRM |
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2015 | 2015 |
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Call Center | CRM |
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2019 | 2019 |
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Call Center, Customer Support | CRM |
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2015 | 2015 |
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CRM | CRM |
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2017 | 2018 |
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Customer Analytics | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, Sales Engagement | CRM |
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2017 | 2017 |
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Utilities Customer Care and Billing | CRM |
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2012 | 2013 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2018 | 2018 |
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Financial Consolidation and Close | EPM |
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2017 | 2017 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2017 | 2017 |
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Source to Pay | Procurement |
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2017 | 2018 |
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Supplier Relationship Management | Procurement |
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2017 | 2017 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Dwr Cymru Welsh Water
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Dwr Cymru Welsh Water Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Dwr Cymru Welsh Water Technographics
Dwr Cymru Welsh Water is a Utilities organization based in United Kingdom,
with around 3500 employees and annual revenues of $978.0 million.
Dwr Cymru Welsh Water operates a diverse technology stack with applications such as
SAP S/4 HANA, SAP HCM Leave Management and Synthetix,
covering areas like ERP Financial, Absence and Leave Management and Chatbots and Conversational AI.
Dwr Cymru Welsh Water has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Synthetix.
Dwr Cymru Welsh Water recently adopted applications including
DocuSign eSignature in 2021, OneTrust Cookie Consent in 2021 and OneTrust CookiePro in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Dwr Cymru Welsh Water’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Dwr Cymru Welsh Water’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Dwr Cymru Welsh Water technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.