Dwr Cymru Welsh Water
Fortran Rd, St. Mellons,
Cardiff, CF3 0LT,
United Kingdom
Cardiff, CF3 0LT,
United Kingdom
44 80 0052-0145
Utilities
Dwr Cymru Welsh Water Technographics
Dwr Cymru Welsh Water Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dwr Cymru Welsh Water and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3500 Dwr Cymru Welsh Water employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dwr Cymru Welsh Water has purchased the following applications: SAP S/4 HANA for ERP Financial in 2017, SAP HCM Leave Management for Absence and Leave Management in 2013, Synthetix for Chatbots and Conversational AI in 2010 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dwr Cymru Welsh Water is running and its propensity to invest more and deepen its relationship with SAP , Genesys , Synthetix or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dwr Cymru Welsh Water revenues, which have grown to $978.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dwr Cymru Welsh Water intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dwr Cymru Welsh Water Tech Stack and Enterprise Applications
Dwr Cymru Welsh Water ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2017 | 2018 |
In 2017, Dŵr Cymru Welsh Water implemented SAP S/4 HANA as part of an SAP transformation programme prioritizing ERP Financial capabilities. The programme engaged the C-suite and senior leadership across core business functions to scope and deliver both digital and business changes that moved the estate toward SAP HANA.
The implementation centered on SAP S/4 HANA financial management, incorporating core financial modules such as general ledger, accounts payable, accounts receivable, fixed assets, financial close and reporting consistent with ERP Financial functionality. The project included targeted upgrades across the existing SAP landscape and deployment of SAP HANA infrastructure to enable S/4 HANA compatible applications and to unlock key technical dependencies.
Concurrently, Dŵr Cymru implemented C4C C/4HANA as the 24/7 customer interaction suite to address customer engagement requirements alongside the SAP S/4 HANA programme. The effort emphasized system supportability and interoperability by preparing surrounding applications to be S/4 Ready and by sequencing infrastructure and application changes to reduce operational risk.
Governance was reinforced through the establishment of a Centre of Excellence operating model within IT, introducing tools, ways of working and structure to maintain SAP health and support ongoing operations. The programme explicitly delivered business benefits via process, people and system optimisations, significant strides in system usability and improved process compliance, and produced an SAP roadmap extending into the next five year AMP cycle commencing in 2020.
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ERP Financial | ERP |
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2017 | 2017 |
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Dwr Cymru Welsh Water HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM Leave Management | Absence and Leave Management | HCM | n/a | 2013 | 2013 |
In 2013, Dwr Cymru Welsh Water implemented SAP HCM Leave Management to centralize absence records for its approximately 3,500 employees in the United Kingdom. The SAP HCM Leave Management application, classified as Absence and Leave Management, was adopted as the authoritative system for recording sickness absences and formal leave events across HR operations.
The deployment emphasized core absence recording, leave entitlement tracking, workflow routing, and reporting capabilities. HR administrators logged sickness absence calls and case notes directly into SAP HCM Leave Management, and monthly reports produced from the application were used by HR Business Partners to support ongoing case work. The implementation also formalized steps for Occupational Health engagement, whereby HR referrals to Occupational Health and completed Occupational Health reports were managed alongside absence records and distributed to line managers.
Operational scope covered HR administration and line management processes across the United Kingdom, consolidating employee absence data and embedding absence logging and Occupational Health referral steps into standard HR workflows. Governance activities focused on establishing SAP HCM Leave Management as the single source of truth for absence data, aligning data capture practices with policy, and standardizing reporting cadence for HR Business Partners.
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Benefits Administration | HCM |
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2013 | 2013 |
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Compensation Management | HCM |
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2018 | 2020 |
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Compensation Management | HCM |
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2018 | 2020 |
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Core HR | HCM |
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2017 | 2017 |
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Core HR | HCM |
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2018 | 2020 |
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HR Service Delivery | HCM |
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2018 | 2020 |
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Learning and Development | HCM |
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2018 | 2020 |
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Onboarding | HCM |
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2018 | 2020 |
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Payroll | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2018 | 2020 |
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Performance and Goal Management | HCM |
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2018 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2020 |
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Succession and Leadership Planning | HCM |
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2018 | 2020 |
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Workforce Analytics | HCM |
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2018 | 2020 |
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Workforce Management | HCM |
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2015 | 2015 |
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Dwr Cymru Welsh Water AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Synthetix | Legacy | Synthetix | Chatbots and Conversational AI | AI-Powered Application | n/a | 2010 | 2010 |
In 2010, Dwr Cymru Welsh Water implemented Synthetix as a multilingual virtual agent on its public website. The Synthetix deployment is categorized as Chatbots and Conversational AI and introduced the branded commercial chatbot Ffion to deliver English and Welsh customer service interaction across its online estate.
The implementation of Synthetix included text recognition and branded conversational flows, a set of pre programmed conversational goals, and special interactive journeys that guide users toward resolution. The smartAgent Ffion was configured to operate twenty four hours a day seven days a week, navigate users around www.dwrcymru.com, provide curated information such as meter requests and leak reporting, and enable document download of PDF forms within conversations.
Operational coverage targeted Dwr Cymru Welsh Water customer service for residential and business customers across Wales and adjoining areas of England, servicing 1.2 million household customers and over 110,000 businesses. The deployment used the Synthetix.info service to collect and analyse conversational logs, creating a direct feedback loop between online enquiries and contact centre workflows, and supporting efforts to reduce routine inbound enquiries and CRM handling.
Governance and operational practices emphasized continual content refresh driven by conversation logs, maintaining up to date knowledge in the Synthetix smartAgent and optimizing both online and offline customer information. Outcomes stated by the organisation include automatic handling of common queries, reduced contact centre demand and CRM costs, improved customer satisfaction, and a persistent mechanism for surfacing customer wants and needs. The implementation is recorded as the first multilingual deployment in the Utility sector for Dwr Cymru Welsh Water using Synthetix.
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Speech Recognition AI | AI-Powered Application |
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2015 | 2015 |
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Dwr Cymru Welsh Water Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Analytics and BI | Analytics and BI |
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2010 | 2010 |
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Dwr Cymru Welsh Water Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Dwr Cymru Welsh Water Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2011 | 2011 |
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Dwr Cymru Welsh Water CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2015 | 2015 |
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Call Center | CRM |
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2015 | 2015 |
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Call Center | CRM |
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2015 | 2015 |
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Call Center | CRM |
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2019 | 2019 |
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Call Center, Customer Support | CRM |
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2015 | 2015 |
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CRM | CRM |
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2017 | 2018 |
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Customer Analytics | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, Sales Engagement | CRM |
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2017 | 2017 |
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Utilities Customer Care and Billing | CRM |
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2012 | 2013 |
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Dwr Cymru Welsh Water EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2018 | 2018 |
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Financial Consolidation and Close | EPM |
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2017 | 2017 |
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Dwr Cymru Welsh Water Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2017 | 2017 |
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Source to Pay | Procurement |
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2017 | 2018 |
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Supplier Relationship Management | Procurement |
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2017 | 2017 |
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Dwr Cymru Welsh Water TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Dwr Cymru Welsh Water PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Dwr Cymru Welsh Water IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Dwr Cymru Welsh Water
| First Name | Last Name | Title | Function | Department | Phone | |
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Group Programme Lead | Manager | Finance | |
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Finance and Commercial Director | Director | Finance | |
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Human Resources Manager | Manager | HR | |
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Head of Talent Development and Inclusivity | Director | HR | |
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Talent Development Partner | Manager | HR | |
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Finance Business Partner | Manager | Finance | |
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Head of Procurement | Director | Procurement | |
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Finance Systems Manager | Manager | IT | |
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Accountant - Corporate Finance | Manager | Finance | |
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HR Business Partner | Manager | HR | |
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Global Procurement and Transformation Leader | Manager | Procurement | |
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HR Business Partner | Manager | HR | |
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CHRO, HR executive | CXO | HR | |
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Head of Integrated Management Systems and Asset Information | Director | IT | |
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Human Resources Programme Manager/Benefits | Manager | HR | |
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Reward Manager | Manager | HR | |
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Talent Attraction Manager | Manager | HR | |
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Director People and Workforce | Director | HR | |
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HR Business Partner | Manager | HR | |
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SAP Centre of Excellence Manager | Manager | IT | |
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Interim Director of Operational Services | Director | Finance | |
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Customer Experience Manager | Manager | Customer Service | |
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Head Of Customer Service | Director | Customer Service | |
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Director of Customer Strategy and Engagement | Director | Customer Service | |
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Human Resources Business Partner | Manager | HR | |
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HR Manager | Manager | HR | |
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Customer Experience Insight Manager | Manager | Customer Service | |
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Customer Journey Lead | Manager | Customer Service | |
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Customer Experience & Insights Lead | Manager | Customer Service | |
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Contact Centre Support Manager | Manager | Customer Service | |
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Contact Centre Manager | Manager | Customer Service | |
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Contact Center Manager | Manager | Customer Service | |
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Head of HR | Director | HR | |
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Human Resources Business Partner | Manager | HR | |
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Data and Analytics Manager | Manager | IT | |
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HR Systems and Processes Manager | Manager | HR | |
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Apps Being Evaluated by Dwr Cymru Welsh Water Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Dwr Cymru Welsh Water IT executives and key decision makers. This section highlights Dwr Cymru Welsh Water's latest recorded technology evaluations, including CEMAR for Contract Lifecycle Management on 2025-04-03, Oracle Primavera Cloud for Project Portfolio Management on 2025-01-23, and RapidXtra for Utilities Customer Care and Billing on 2025-01-03. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Dwr Cymru Welsh Water digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-04-03 | Dwr Cymru Welsh Water | Evaluated | Thinkproject | CEMAR | Contract Lifecycle Management | Content Management |
| 2025-01-23 | Dwr Cymru Welsh Water | Evaluated | Oracle | Oracle Primavera Cloud | Project Portfolio Management | PPM |
| 2025-01-03 | Dwr Cymru Welsh Water | Evaluated | RapidXtra | RapidXtra | Utilities Customer Care and Billing | CRM |
| 2024-10-15 | Dwr Cymru Welsh Water | Evaluated |
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Core HR | HCM |
FAQ - APPS RUN THE WORLD Dwr Cymru Welsh Water Technographics
Dwr Cymru Welsh Water is a Utilities organization based in United Kingdom,
with around 3500 employees and annual revenues of $978.0 million.
Dwr Cymru Welsh Water operates a diverse technology stack with applications such as
SAP S/4 HANA, SAP HCM Leave Management and Synthetix,
covering areas like ERP Financial, Absence and Leave Management and Chatbots and Conversational AI.
Dwr Cymru Welsh Water has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Synthetix.
Dwr Cymru Welsh Water recently adopted applications including
DocuSign eSignature in 2021, OneTrust Cookie Consent in 2021 and OneTrust CookiePro in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Dwr Cymru Welsh Water’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Dwr Cymru Welsh Water’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Dwr Cymru Welsh Water technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.