List of Genpact Orchestration AI Suite Customers
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Since 2010, our global team of researchers has been studying Genpact Orchestration AI Suite customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Genpact Orchestration AI Suite for Generative AI Platforms from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Genpact Orchestration AI Suite for Generative AI Platforms include: Thermo Fisher Scientific, a United States based Life Sciences organisation with 125000 employees and revenues of $42.88 billion, Mondelez International, a United States based Consumer Packaged Goods organisation with 91000 employees and revenues of $36.02 billion, STADA Group, a Germany based Life Sciences organisation with 13000 employees and revenues of $4.09 billion and many others.
Contact us if you need a completed and verified list of companies using Genpact Orchestration AI Suite, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Genpact Orchestration AI Suite customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Mondelez International | Consumer Packaged Goods | 91000 | $36.0B | United States | Genpact | Genpact Orchestration AI Suite | Generative AI Platforms | 2014 | Genpact |
In 2014, Mondelez International implemented Genpact Orchestration AI Suite as a Generative AI Platforms deployment to modernize its global finance operations. The program was led by Genpact and leveraged the Genpact Cora platform in a multi-year engagement focused on standardizing finance processes across roughly 75 countries.
The implementation concentrated on orchestration and AI-driven automation capabilities, embedding cognitive automation into core finance workflows and extending coverage to procurement and supply-chain related processes. Functional workstreams included orchestration of transactional finance tasks, automated processing of procure-to-pay and invoice-to-pay flows, and analytics-driven exception management to reduce manual intervention.
Operational scope covered Mondelez International's global finance organization, with the solution provisioned for finance, procurement, and supply-chain functions across the stated country footprint. The deployment approach emphasized process standardization and centralized control while enabling country-level adoption, with Genpact executing phased rollouts as part of the Cora-led program.
Governance and process transformation were central to the rollout, with standardized process templates and centralized operating procedures introduced to enforce consistency across regions. The engagement embedded automation into end-to-end workflows and established ongoing operational governance to sustain standardized finance operations.
Outcomes reported from the engagement included major efficiencies and material savings reported at over 50 percent, with AI and automation embedded into finance, procurement, and supply-chain related processes. Genpact Orchestration AI Suite remained a central component of the program and the Genpact partnership provided ongoing orchestration and implementation services.
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STADA Group | Life Sciences | 13000 | $4.1B | Germany | Genpact | Genpact Orchestration AI Suite | Generative AI Platforms | 2019 | Genpact |
In 2019 STADA Group began a partnership with Genpact to deploy the Genpact Orchestration AI Suite within its finance organization. The deployment leverages Generative AI Platforms capabilities to bring orchestration and AI driven automation to transactional finance processes.
Implementation centered on Genpact Cora capabilities, explicitly including Cora APFlow for accounts payable automation, and extended to automate procure to pay and order to cash process flows. Configuration work focused on invoice ingestion and routing, automated exception handling, and workflow orchestration to standardize P2P and O2C operations across finance.
Genpact served as the system integrator for the multi year deployment and operationalization of the Genpact Orchestration AI Suite across STADA Group finance. The program integrated automation into STADA finance workflows and core transactional systems to improve accuracy, transparency, and scalability across accounts payable and receivable activities.
Governance was formalized through a renewed multi year partnership to sustain the automation roadmap and ongoing support, with program scope emphasizing wider rollout of Cora APFlow capabilities across the finance landscape. The stated objectives of the engagement included improved accuracy, greater transparency, and enhanced scalability across STADA Group finance operations.
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Thermo Fisher Scientific | Life Sciences | 125000 | $42.9B | United States | Genpact | Genpact Orchestration AI Suite | Generative AI Platforms | 2021 | Genpact |
In 2021, Thermo Fisher Scientific deployed Genpact Orchestration AI Suite as a Generative AI Platforms implementation delivered by Genpact. The deployment used Genpact's Cora Orchestration platform, referred to as Cora OrderAssist, to unify order management and automate exception handling across Thermo Fisher's customer service organization in the United States, with a primary objective of improving end to end order visibility.
The implementation centered on order management orchestration, automated exception detection and handling, and real time order visibility capabilities provided by the Genpact Orchestration AI Suite and Cora OrderAssist modules. Configuration work emphasized orchestration rules and automated decisioning for routing exceptions and surfacing order status to customer service workflows, enabling agents to resolve issues more quickly.
Genpact acted as the system integrator and operationalized the platform across Thermo Fisher's US customer service sites, embedding new exception management procedures and centralized orchestration governance. Rollout activities focused on updating agent workflows and governance for exception triage, while operational ownership remained with the customer service organization to sustain end to end order orchestration.
Reported outcomes within about a year of the Genpact Orchestration AI Suite deployment included a 27% reduction in average call hold times, an estimated $200 to $300 million acceleration in cash flow, and a 10 to 20% improvement in customer experience, attributed to the Cora OrderAssist driven order orchestration and automation.
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