List of GetFeedback Employee Experience Customers
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Since 2010, our global team of researchers has been studying GetFeedback Employee Experience customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased GetFeedback Employee Experience for Employee Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using GetFeedback Employee Experience for Employee Experience include: RWE, a Germany based Utilities organisation with 19729 employees and revenues of $14.26 billion, KLM Royal Dutch Airlines, a Netherlands based Transportation organisation with 21670 employees and revenues of $14.00 billion, Yeti, a United States based Manufacturing organisation with 1050 employees and revenues of $1.66 billion, Sun Basket, a United States based Retail organisation with 338 employees and revenues of $290.0 million and many others.
Contact us if you need a completed and verified list of companies using GetFeedback Employee Experience, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The GetFeedback Employee Experience customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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KLM Royal Dutch Airlines | Transportation | 21670 | $14.0B | Netherlands | Momentive (formerly SurveyMonkey) | GetFeedback Employee Experience | Employee Experience | 2021 | n/a |
In 2021, KLM Royal Dutch Airlines implemented GetFeedback Employee Experience in the Netherlands to capture in-app feedback within its mobile application. The deployment is categorized as Employee Experience and concentrated on mobile feedback collection and survey workflows embedded in the app, instrumenting feedback touchpoints to surface user sentiment directly from passengers. The GetFeedback Employee Experience solution was applied to support the mobile product and customer experience management processes.
Module usage for GetFeedback Employee Experience is inferred from the public case study and aligns to common Employee Experience capabilities such as in-app feedback capture, targeted survey delivery, and feedback analytics for rating and sentiment analysis. Operational coverage focused on the KLM mobile channel and supporting customer experience and mobile product teams in the Netherlands, with rollout aimed at capturing live passenger feedback inside the app. Outcomes documented in the case study include an app store rating increase from 2.8 to 4.2, alongside reported increases in daily active users and seat sales.
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RWE | Utilities | 19729 | $14.3B | Germany | Momentive (formerly SurveyMonkey) | GetFeedback Employee Experience | Employee Experience | 2010 | n/a |
In 2010, RWE implemented GetFeedback Employee Experience to formalize an ongoing program of employee research and analysis. GetFeedback Employee Experience had been appointed earlier to build a statistical model linking customer error rate to workforce factors, and the 2010 deployment established a recurring feedback infrastructure for continued measurement and analysis.
The implementation centered on a quarterly pulse survey capability, configured to sample approximately 2,000 employees per quarter to gather trend data for the workforce as a whole. Functional capabilities implemented included recurring pulse survey administration, driver analysis to identify engagement levers such as whether employees felt their opinions were valued and their confidence in leadership, and correlation workflows that linked engagement measures like willingness to recommend RWE npower to customer outcome variables.
Operational coverage focused on RWE npower workforce populations with survey design and sampling intended to provide representative, enterprise level trend signals. The program correlated engagement findings to business needs and performance data to surface the specific issues the business needed to prioritize, aligning employee experience measurement with customer service performance metrics and retention indicators.
Governance established a quarterly cadence for surveys and ongoing analysis, embedding robust data into decision making and measurement processes to track the impact of initiatives. The stated outcome from the program was a clearer understanding of which employee experience issues to address to support improved employee engagement, service performance and customer retention.
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Sun Basket | Retail | 338 | $290M | United States | Momentive (formerly SurveyMonkey) | GetFeedback Employee Experience | Employee Experience | 2019 | n/a |
In 2019, Sun Basket implemented GetFeedback Employee Experience to capture post-interaction feedback within its support workflow in the United States. Sun Basket used GetFeedback Employee Experience to systematically gather customer feedback after CRM and customer support interactions, aligning the application with the Employee Experience category and support operations.
Deployment focused on embedding post-interaction survey triggers into CRM and customer support ticket flows, leveraging standard Employee Experience capabilities for survey distribution and response capture. Module usage for GetFeedback Employee Experience is inferred from the source material, which describes feedback collection and CX outcomes rather than naming explicit EX modules. The configuration included survey routing and reporting workflows to aggregate signals and surface recurring service issues.
Operational scope was the United States customer support organization, where insights from GetFeedback Employee Experience identified a refund-communication pain point. Those insights informed adjustments to refund communication and handling, and the company reported a resulting reduction in refund costs. Governance centered on using survey-driven signals to prioritize support process changes and to feed actionable items back into CRM operations.
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Manufacturing | 1050 | $1.7B | United States | Momentive (formerly SurveyMonkey) | GetFeedback Employee Experience | Employee Experience | 2021 | n/a |
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