List of Gnatta Customers
London, EC2A 1AH,
United Kingdom
Since 2010, our global team of researchers has been studying Gnatta customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Gnatta for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Gnatta for Chatbots and Conversational AI include: Gymshark, a United Kingdom based Retail organisation with 900 employees and revenues of $452.0 million, UP Global Sourcing Holdings, a United Kingdom based Manufacturing organisation with 365 employees and revenues of $197.0 million, Beauty Bay, a United Kingdom based Retail organisation with 250 employees and revenues of $174.0 million and many others.
Contact us if you need a completed and verified list of companies using Gnatta, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Gnatta customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Beauty Bay | Retail | 250 | $174M | United Kingdom | Gnatta | Gnatta | Chatbots and Conversational AI | 2019 | n/a | In 2019, Beauty Bay implemented Gnatta, deploying the application in the Chatbots and Conversational AI category to support customer service workflows. The Gnatta deployment functioned as a ticket email system used to triage and respond to inbound customer queries and complaints. Operational use is documented for agent-driven handling of common requests such as where is my order, with Gnatta providing conversational response templates and email-ticket orchestration to support seasonal surge staffing. Governance emphasized agent-operated ticket workflows and templated reply configuration, aligning Gnatta with front-line customer service operations rather than back-office systems. | |
 |
Gymshark | Retail | 900 | $452M | United Kingdom | Gnatta | Gnatta | Chatbots and Conversational AI | 2018 | n/a | In 2018 Gymshark implemented Gnatta. Gnatta was deployed as a Chatbots and Conversational AI solution to support Gymshark customer support workflows, providing automated conversational handling and agent assist functionality for front-line service teams. The implementation focused on standard Chatbots and Conversational AI capabilities including conversational workflows for common inquiries, automated routing to human agents, scripted responses and knowledge base driven replies, and reporting for agent performance and volume trends. Configuration work aligned chatbot workflows to team KPIs and weekly reporting rhythms maintained by the Customer Support Manager, reflecting established project management practices in the support organization. Deployment occurred alongside existing customer engagement tools noted in internal practice, including Intercom, Zendesk, and Conversocial, with Gnatta operating in the customer support technology stack used by the Solihull support site and the team of 12 plus one team leader. Governance and adoption were driven by weekly team presentations, KPI tracking, and direct line management oversight, with coaching and role development embedded in the operational management approach. | |
 |
UP Global Sourcing Holdings | Manufacturing | 365 | $197M | United Kingdom | Gnatta | Gnatta | Chatbots and Conversational AI | 2020 | n/a | In 2020, UP Global Sourcing Holdings deployed Gnatta on its website to manage inbound contact and customer engagement. Gnatta is implemented as the site-facing conversational front end, representing an instance of Chatbots and Conversational AI, and is surfaced on the contact page and other visitor touchpoints. The deployment follows a front-end web integration model that exposes the Gnatta chat widget to visitors and routes initial enquiries through scripted dialogue flows into the company’s contact intake process. Functional scope includes conversational FAQ delivery, automated lead qualification, scripted triage workflows, and agent handoff capabilities, reflecting core Chatbots and Conversational AI functionality. Operational coverage centers on sales and customer service intake, centralizing web-based contact capture into a single conversational channel. Governance and ongoing operations focus on configuring conversation flows and maintaining the knowledge base through Gnatta’s management interface, aligning chatbot responses with product information and contact handling procedures. |
Buyer Intent: Companies Evaluating Gnatta
- Bds Services Private, a India based Professional Services organization with 600 Employees
- Ultimate Products, a United Kingdom based Distribution company with 395 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||