List of Guidewire PolicyCenter Customers
Guidewire
970 Park Pl Suite 200,
San Mateo, 94403, CA,
United States
San Mateo, 94403, CA,
United States
1 650-357-9100
Professional Services
3772
$1.3B
Since 2010, our global team of researchers has been studying Guidewire PolicyCenter customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Guidewire PolicyCenter for Insurance Policy Administration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Guidewire PolicyCenter for Insurance Policy Administration include: Aviva, a United Kingdom based Insurance organisation with 29091 employees and revenues of $53.09 billion, USAA (United Services Automobile Association), a United States based Insurance organisation with 38000 employees and revenues of $48.60 billion, The Hartford Insurance Group, a United States based Insurance organisation with 19900 employees and revenues of $20.00 billion, QBE Insurance, a Australia based Insurance organisation with 13196 employees and revenues of $19.51 billion, Chubb USA, a United States based Insurance organisation with 31000 employees and revenues of $13.02 billion and many others.
Contact us if you need a completed and verified list of companies using Guidewire PolicyCenter, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ERP Services and Operations software purchases.
The Guidewire PolicyCenter customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ERP Services and Operations software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Admiral Group | Insurance | 13000 | $5.1B | United Kingdom | Guidewire | Guidewire PolicyCenter | Insurance Policy Administration | 2015 | n/a |
In 2015, Admiral Group implemented Guidewire PolicyCenter as its Insurance Policy Administration platform. The Guidewire PolicyCenter deployment targeted policy lifecycle management for car and household lines, emphasizing renewals, policy creation, midterm adjustments, cancellations and quote conversion. The implementation supported operational teams based in Cardiff City, including Renewals Teams, Customer Care Representatives and Development Team stakeholders.
Configuration work emphasized functional modules for quote creation, premium calculation, tax computation including IPT, midterm adjustments and MTAs, renewals workflows and automation of quote conversion to policy, with support for multiple payment methods such as direct debit and card processing. Guidewire PolicyCenter configuration and specification were driven by detailed functional and technical documents, use case development in UML and structured acceptance testing for UAT. Senior business systems analysts contributed by mapping I90 application logic to Guidewire requirements and by authoring functional and technical specifications aligned with BillingCenter and ClaimCenter where applicable.
Operational integrations included data exchanges with EQUIFAX credit search, DVLA lookup services and aggregator channels used for quote distribution such as Confused.com and comparethemarket.com, plus backend connectivity to mainframe batch processes using CICS, CA-7 and JCL and to AS400 iSeries DB2 sources feeding an insurance data warehouse. The project linked Guidewire PolicyCenter to Ciboodle CRM touchpoints to support customer communications and to ClaimCenter for claims intake and routing. These integrations supported end to end workflows from distributor quote to policy issuance and renewals.
Governance and rollout followed a combined Agile approach with selective waterfall phases, centralized governance of specifications and test plans, and an emphasis on training and operational coaching. A Project Executive led systems coaching and training for Renewals Teams, management and senior staff, while the Development Team managed system changes and release support. Reported outcomes included above average retention rates in the Renewals Department, deeper customer communication practices and measurable improvements in renewals workflow efficiency.
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Aioi Nissay Dowa UK | Insurance | 592 | $120M | United Kingdom | Guidewire | Guidewire PolicyCenter | Insurance Policy Administration | 2018 | n/a |
In 2018, Aioi Nissay Dowa UK implemented Guidewire PolicyCenter 9.0 as the core policy administration platform. Guidewire PolicyCenter is the primary application for Insurance Policy Administration and was integrated into a microservices based core business platform developed by the internal engineering team.
The implementation built a Spring Boot microservices layer that exposes REST endpoints and servlets into the Guidewire PolicyCenter integration tier. Functional modules implemented as discrete services include a Document Management System for policy and claim documents, Telematics Data Management that ingests CSV feeds and exposes driving and bonus mile data, a Dual Running Policy Search System that queries both systems and transforms SOAP XML to JSON, Telematics Box Management for black box provisioning and routing, a centralized Rewards and Voucher Management service that maps bonus miles to reward points on a one to one basis, and a Credit Data Management service that stores short lived credit and fraud signals with time to live cleanup.
Integrations are explicit and point to named third party systems including T2 Telematics and OCTO for telematics feeds, Experian and Iovation for credit and fraud data, Cofax and Smartcomms for document and claim messaging. Messaging and routing use RabbitMQ and ActiveMQ, document storage is held in AWS S3 with quarantine and clean buckets and S3 based lifecycle handling, relational storage uses Postgres on AWS RDS with stored procedures for bonus calculations, and APIs are published through WSO2 API Manager with OAuth 2.0 authorization. The microservices surface HTTP GET endpoints for the core CRM and customer facing web portals and support automated ingestion jobs for daily CSV processing.
Delivery and governance used CI CD pipelines in Jenkins promoting builds across DEV, QA, Preprod and Prod, Bitbucket pull request based code review and branching strategies, Nomad cluster manager and Docker for runtime, Consul for service proxying, with operational tooling including Rundeck and Kibana. Quality practices included unit testing with JUnit and API test automation using Postman with Groovy scripts. The implementation was executed under Agile processes with a small engineering team responsible for integration, publishing APIs, production support and coordination with UX and QA teams.
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Alberta Motor Association | Insurance | 1777 | $225M | Canada | Guidewire | Guidewire PolicyCenter | Insurance Policy Administration | 2015 | n/a |
In 2015 Alberta Motor Association implemented Guidewire PolicyCenter as part of a broader Guidewire InsuranceSuite program, deploying Guidewire PolicyCenter for Insurance Policy Administration to support Personal Auto and Property lines of business. The deployment was initiated to modernize core system infrastructure and operations, with selection informed by collaboration and positive experience from its sister association CAA South Central Ontario Insurance Company.
The implementation centered on Guidewire PolicyCenter configured for policy lifecycle management, rating and underwriting workflows, quoting and endorsements, and automated policy issuance, aligned to the Insurance Policy Administration category. Implementation work was scoped to Personal Auto and Property product configurations, with policy data model and business rules tailored to provincial coverage and agent servicing needs.
Guidewire PolicyCenter was delivered as part of an integrated InsuranceSuite stack including BillingCenter and ClaimCenter, enabling policy to billing and claims event flow across systems. Operational coverage prioritized agent and customer service channels in Alberta, coordinating policy administration, billing interactions, and claims handoffs through the integrated suite.
Governance was led by AMA IT leadership, with program coordination tied to the organization’s objective to better serve agents and customers and to centralize policy administration processes. AMA articulated the selection rationale as both peer recommendation and technical merit, positioning Guidewire PolicyCenter within its broader InsuranceSuite deployment to modernize administration and operations.
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Alfa Insurance | Insurance | 2600 | $1.0B | United States | Guidewire | Guidewire PolicyCenter | Insurance Policy Administration | 2014 | n/a |
In 2014, Alfa Insurance implemented Guidewire PolicyCenter as part of a broader Guidewire InsuranceSuite deployment in the Insurance Policy Administration category. The deployment was positioned as an organization wide initiative across Alfa’s property and casualty operations, encompassing all lines of business and designed to support agents, customer service representatives, and vendor workflows.
The implementation centered on Guidewire PolicyCenter for core policy administration and included digital applications for underwriting, claims support, billing coordination, and client data management delivered through the InsuranceSuite footprint. Configuration focused on policy lifecycle management, underwriting rule automation, product configuration, and omnichannel policy servicing, enabling consistent policy issuance and servicing processes across channels.
Guidewire PartnerConnect Consulting member EY assisted with the implementation, and the program integrated PolicyCenter with the suite level components for billing, claims, and client data to create a cohesive digital platform. The rollout engaged agents from the start to streamline adoption, and operational coverage targeted P&C operations across Alfa’s multi state footprint and agent network.
Governance emphasized business user engagement and iterative feature requests, with training simplified by early agent involvement and consistent system behavior across lines of business. Alfa reported elimination of manual processes, a strengthened omnichannel customer and agent experience, reduced system maintenance costs, streamlined business processes, and rapid user adoption following the Guidewire PolicyCenter implementation.
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American Modern Insurance Group, a Munich Re company | Insurance | 1400 | $1.2B | United States | Guidewire | Guidewire PolicyCenter | Insurance Policy Administration | 2015 | n/a |
In 2015, American Modern Insurance Group, a Munich Re company, implemented Guidewire PolicyCenter as part of an organization-wide adoption of Guidewire Insurance Suite to strengthen its Insurance Policy Administration capability. The deployment was positioned to enhance agent and customer experience by consolidating multiple older systems, improving reporting, and streamlining daily processes while providing a department-wide view of claims and policy lifecycles.
The implementation included Guidewire PolicyCenter, Guidewire BillingCenter, and Guidewire ClaimCenter alongside Guidewire DataHub and Guidewire InfoCenter, with PolicyCenter and BillingCenter leveraged for their rich out-of-the-box functionality. American Modern emphasized Guidewire's model of measuring conformance to monitor customization versus standard behavior, applying PolicyCenter configuration and business rules to support underwriting and policy administration workflows while limiting bespoke extensions.
Integrations were structured around the Insurance Suite components, with PolicyCenter integrated into a platform that also supports claims processing and billing, and Guidewire DataHub and InfoCenter serving as the centralized enterprise data repository and BI layer. Operational coverage was enterprise-wide across the Americas, impacting functions including policy administration, billing, claims handling, application development, and business intelligence, and extending to agent and customer touchpoints.
Governance and analytics were addressed through the centralized data strategy, where Guidewire DataHub and InfoCenter were selected to create a single source of transactional and aggregated data and to provide automated business intelligence for business users. American Modern reported positive user response to ClaimCenter in an internal survey, noting adjusters were excited about new capabilities and were able to increase service levels, and leadership cited expectations for standardized, accurate data and faster visualization of actionable insight.
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Insurance | 3597 | $2.7B | United States | Guidewire | Guidewire PolicyCenter | Insurance Policy Administration | 2018 | n/a |
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Insurance | 29091 | $53.1B | United Kingdom | Guidewire | Guidewire PolicyCenter | Insurance Policy Administration | 2016 | n/a |
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Insurance | 1592 | $853M | Ireland | Guidewire | Guidewire PolicyCenter | Insurance Policy Administration | 2017 | n/a |
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Insurance | 9000 | $7.4B | Switzerland | Guidewire | Guidewire PolicyCenter | Insurance Policy Administration | 2017 | n/a |
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Insurance | 600 | $637M | United States | Guidewire | Guidewire PolicyCenter | Insurance Policy Administration | 2023 | PwC |
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Buyer Intent: Companies Evaluating Guidewire PolicyCenter
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Guidewire PolicyCenter. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Guidewire PolicyCenter for Insurance Policy Administration include:
- Uber, a United States based Transportation organization with 31100 Employees
- The Hartford Insurance Group, a United States based Insurance company with 19900 Employees
- General Beverage Sales Co., a United States based Distribution organization with 1000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Guidewire PolicyCenter Coverage
Guidewire PolicyCenter is a Insurance Policy Administration solution from Guidewire.
Companies worldwide use Guidewire PolicyCenter, from small firms to large enterprises across 21+ industries.
Organizations such as Aviva, USAA (United Services Automobile Association), The Hartford Insurance Group, QBE Insurance and Chubb USA are recorded users of
Guidewire PolicyCenter for Insurance Policy Administration.
Companies using Guidewire PolicyCenter are most concentrated in Insurance, with adoption spanning over 21 industries.
Companies using Guidewire PolicyCenter are most concentrated in United Kingdom, United States and Australia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Guidewire PolicyCenter across Americas, EMEA, and APAC.
Companies using Guidewire PolicyCenter range from small businesses with 0-100 employees - 2.33%, to mid-sized firms with 101-1,000 employees - 23.26%, large organizations with 1,001-10,000 employees - 55.81%, and global enterprises with 10,000+ employees - 18.6%.
Customers of Guidewire PolicyCenter include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Guidewire PolicyCenter customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Insurance Policy Administration.