List of Guuru CX Platform Customers
Zurich, 8001,
Switzerland
Since 2010, our global team of researchers has been studying Guuru CX Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Guuru CX Platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Guuru CX Platform for Customer Experience include: Olx Poland, a Poland based Media organisation with 1186 employees and revenues of $556.0 million, Brack.Ch Switzerland, a Switzerland based Retail organisation with 480 employees and revenues of $137.0 million, Betty Bossi Switzerland, a Switzerland based Retail organisation with 126 employees and revenues of $101.0 million, Emma Sleep Portugal, a Portugal based Retail organisation with 400 employees and revenues of $100.0 million, Pilatus Switzerland, a Switzerland based Transportation organisation with 250 employees and revenues of $49.0 million and many others.
Contact us if you need a completed and verified list of companies using Guuru CX Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Guuru CX Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Betty Bossi Switzerland | Retail | 126 | $101M | Switzerland | Guuru | Guuru CX Platform | Customer Experience | 2020 | n/a |
In 2020 Betty Bossi Switzerland deployed the Guuru CX Platform in the Customer Experience category to scale customer-facing advice channels during the COVID-19 lockdown in Switzerland. The deployment targeted CRM and customer support functions to absorb a rapid ~70% spike in inbound customer inquiries driven by pandemic conditions.
The Guuru CX Platform implementation emphasized community-driven advice capabilities, leveraging a community of certified customers to deliver real-time culinary and product guidance. Configuration focused on community management, knowledge orchestration, advisor workflows and content moderation to ensure consistent responses, with escalation pathways back to internal support for complex or sensitive queries.
Operational coverage centered on Betty Bossi’s customer support organization across Switzerland, where certified community members handled routine and experiential questions, helping to offload repetitive inquiries from internal teams. Governance included certification and moderation processes for community advisors and structured routing to preserve service quality, enabling Betty Bossi to maintain customer experience during the surge in demand while using the Guuru CX Platform as the primary community advice layer.
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Brack.Ch Switzerland | Retail | 480 | $137M | Switzerland | Guuru | Guuru CX Platform | Customer Experience | 2017 | n/a |
In 2017, Brack.Ch Switzerland implemented the Guuru CX Platform, a Customer Experience solution, to embed crowdsourced, community-powered live chat advice directly into its online shop. The Guuru CX Platform provided 24/7 peer-to-peer product guidance for product selection and customer questions, and was deployed as an in-store embedded chat layer to support CRM and customer support workflows on the e-commerce site.
Functional capabilities implemented included community-driven live chat for product discovery, real-time peer assistance during browsing and checkout, and knowledge capture to surface shopper insights. The deployment shifted routine inquiries to the community, reducing load on internal agents and improving shopper engagement and conversions, with governance focused on storefront embedding, moderation rules, and escalation paths tied to existing customer support processes.
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Emma Sleep Portugal | Retail | 400 | $100M | Portugal | Guuru | Guuru CX Platform | Customer Experience | 2021 | n/a |
In 2021, Emma Sleep Portugal deployed Guuru CX Platform on their website. The Guuru CX Platform is being used as a Customer Experience solution embedded in the web storefront to support ecommerce customer service workflows and site based customer interactions. Deployment scope centers on in site customer assistance and post purchase support for the retailer's Portugal operations.
Configuration emphasized web embedded knowledge management and agent guidance, enabling structured content authoring, contextual help at the point of purchase, and self service answer flows consistent with Customer Experience platforms. The implementation likely includes content versioning and role based authoring workflows to maintain product guidance and return or delivery information for customer service agents. The Guuru CX Platform is presented as a front line tool for customer support and contact center routing.
Operational ownership sits within customer service and ecommerce teams, with content governance processes defined to keep site guidance synchronized with product, shipping, and returns policies. Rollout was focused on the website channel, with iterative content updates and editorial controls to manage customer facing knowledge. The deployment aligns Emma Sleep Portugal Guuru CX Platform Customer Experience with site level support workflows and agent assisted resolution paths.
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Media | 1186 | $556M | Poland | Guuru | Guuru CX Platform | Customer Experience | 2023 | n/a |
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Transportation | 250 | $49M | Switzerland | Guuru | Guuru CX Platform | Customer Experience | 2019 | n/a |
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