List of Harte Hanks nexTouch Customers
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Since 2010, our global team of researchers has been studying Harte Hanks nexTouch customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Harte Hanks nexTouch for Order Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Harte Hanks nexTouch for Order Management include: Office Depot, a United States based Retail organisation with 38000 employees and revenues of $8.60 billion, Cisco Brazil, a Brazil based Communications organisation with 800 employees and revenues of $600.0 million, Kawasaki Motors Corp U.S.A, a United States based Manufacturing organisation with 2500 employees and revenues of $160.0 million and many others.
Contact us if you need a completed and verified list of companies using Harte Hanks nexTouch, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Harte Hanks nexTouch customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cisco Brazil | Communications | 800 | $600M | Brazil | Harte Hanks | Harte Hanks nexTouch | Order Management | 2003 | n/a |
In 2003, Cisco Brazil implemented Harte Hanks nexTouch, deploying Harte Hanks nexTouch within an Order Management context to support inbound and outbound lead qualification. The initial deployment targeted customer care and telemarketing operations at Cisco’s Brazil subsidiary and was later expanded to Argentina and Chile as part of a broader Latin America rollout.
The implementation configured Harte Hanks nexTouch as a telemarketing and response management platform, with functional capability for inbound call handling, outbound dialing campaigns, response tracking, and structured lead qualification workflows. Configuration emphasized campaign orchestration and standardized telequalification processes aligned to customer care and telemarketing business functions.
Operational scope covered customer care and telemarketing teams across Latin America, with governance focused on consistent qualification scripts and checkpoints to scale telequalification. The engagement reportedly produced high lead-conversion rates and enabled regional expansion to Argentina and Chile, indicating scalable telequalification processes across Cisco’s Latin America operations.
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Kawasaki Motors Corp U.S.A | Manufacturing | 2500 | $160M | United States | Harte Hanks | Harte Hanks nexTouch | Order Management | 2005 | n/a |
In 2005, Kawasaki Motors Corp U.S.A implemented Harte Hanks nexTouch for Order Management to support U.S. lead-generation and contact-center CRM and lead management. The Harte Hanks nexTouch Response Center was provisioned as a lead management, order and response system focused on distributing prospect information to Kawasaki dealers across the United States.
Functional capabilities deployed included lead capture, response routing, dealer prospect distribution and structured reporting and query interfaces for marketing and sales teams. The deployment targeted U.S. CRM and contact-center operations, centralizing prospect routing workflows and standardizing lead assignment and follow up processes. The project was aimed at increasing conversion rates and reporting and query capabilities, and it is documented to have improved distribution of prospect information to dealers.
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Office Depot | Retail | 38000 | $8.6B | United States | Harte Hanks | Harte Hanks nexTouch | Order Management | 2015 | n/a |
In 2015, Office Depot engaged Harte Hanks to implement Harte Hanks nexTouch as an Order Management solution to support its fulfillment and logistics engagement. The implementation was delivered as part of Harte Hanks’ fulfillment services and centered on the nexTouch portal for order and fulfillment workflow orchestration.
Configuration and modules implemented for Office Depot were aligned to order capture and fulfillment orchestration capabilities common to the vendor, including POP/POS order intake, order routing to fulfillment nodes, case-based fulfillment management, and shipment status tracking. Module usage for Office Depot is inferred from Harte Hanks’ fulfillment case studies and client list rather than explicitly named in the Office Depot case study itself, therefore the narrative focuses on category-aligned capabilities typical of Harte Hanks nexTouch.
Operational coverage concentrated on fulfillment and logistics functions across Harte Hanks operated fulfillment flows, supporting store related pickup and distributed fulfillment operations as described in vendor case material. The Harte Hanks nexTouch portal provided centralized order visibility and orchestration for POP/POS and fulfillment clients, enabling a single pane for order lifecycle management between retail touchpoints and fulfillment execution partners.
Governance and process changes were implemented within the scope of the service engagement, where nexTouch served as the control plane for standardized fulfillment workflows and exception handling across Harte Hanks operations supporting Office Depot. Public facing case studies from Harte Hanks reference similar deployments of Harte Hanks nexTouch for other retail POP/POS and fulfillment clients, reinforcing the alignment of Office Depot implementation to those fulfillment practice patterns.
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