List of Harver CHAT Customers
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Since 2010, our global team of researchers has been studying Harver CHAT customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Harver CHAT for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Harver CHAT for Chatbots and Conversational AI include: McDonald's, a United States based Leisure and Hospitality organisation with 150000 employees and revenues of $25.90 billion, Foundever France, a France based Professional Services organisation with 5446 employees and revenues of $279.0 million, NexRep, a United States based Professional Services organisation with 500 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using Harver CHAT, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Harver CHAT customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Foundever France | Professional Services | 5446 | $279M | France | Harver | Harver CHAT | Chatbots and Conversational AI | 2021 | n/a |
In 2021, Foundever France deployed Harver CHAT as part of a global Harver and Sitel/Foundever partnership to digitize recruiting across contact center operations in 26 countries. The implementation targeted HR recruiting for BPO and contact center hiring, centering on live chat evaluation and volume hiring automation to standardize candidate screening during high throughput recruitment cycles.
The deployment configured Harver CHAT’s live chat assessment capability, branded as Live Chat Support Simulation, to capture candidate responses in conversational scenarios and feed simulation-based scoring into recruiting workflows. Functional modules implemented included chat based assessments, automated candidate scoring for volume hiring, and simulation driven evaluation to prioritize interview pipelines and reduce manual screening effort.
Operational coverage extended across Foundever’s contact center hiring in France and the broader global footprint managed through the partnership, with a U.S. pilot reporting attrition reductions of approximately 45 percent. The implementation emphasized consistent assessment design across sites, enabling standardized candidate evaluation across multilingual contact center operations and aligning hiring manager criteria under a unified conversational assessment model.
Governance for the rollout focused on standardizing assessment criteria and integrating Harver CHAT into recruiting process workflows under the partnership governance model, with phased rollouts across markets described in the public announcement. The Harver CHAT deployment is categorized under Chatbots and Conversational AI and served as the conversational assessment layer for Foundever France’s volume hiring initiatives.
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McDonald's | Leisure and Hospitality | 150000 | $25.9B | United States | Harver | Harver CHAT | Chatbots and Conversational AI | 2021 | n/a |
In 2021, McDonald's engaged Harver for large scale retail and hospitality hiring automation, and the public client relationship supports an inferred implementation of Harver CHAT as part of its HR technology footprint. Harver CHAT is presented here as a Chatbots and Conversational AI component used in candidate-facing screening and assessment workflows, aligned to efforts that cite improving candidate experience and hiring velocity across McDonald’s U.S. operations.
The inferred Harver CHAT deployment would function as a conversational screening and assessment orchestration layer, handling scripted candidate interactions, pre screening logic, and automated data capture for recruiter review. Configuration and conversational flows would be expected to align with volume hiring patterns common in retail and hospitality, routing higher intent candidates into downstream recruiter queues and scheduling workflows while capturing assessment signals for talent decisioning.
Operational ownership is situated within Talent Acquisition and recruiting organizations for U.S. restaurant and corporate hiring, with governance focused on candidate experience, screening rules, and assessment validity. The implementation narrative positions Harver CHAT as the front line Chatbots and Conversational AI interface in McDonald’s volume hiring architecture, supporting conversational screening and assessment automation across retail and hospitality recruiting functions.
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NexRep | Professional Services | 500 | $50M | United States | Harver | Harver CHAT | Chatbots and Conversational AI | 2020 | n/a |
In 2020, NexRep implemented Harver CHAT to support HR and recruiting for its United States contact-center agent hiring. The deployment was paired with Harver Insights assessment and analytics capabilities to operationalize candidate screening and activation workflows.
Configuration centered on conversational assessment flows and automated screening tailored to contact-center competencies, enabling remote candidate evaluation at scale. Functional modules emphasized interactive chat screening and assessment orchestration, with scoring and analytics used by recruiting teams to prioritize and activate hires. This approach aligns with Chatbots and Conversational AI capabilities for conversational interviewing and automated pre-hire evaluation.
Operational rollout targeted HR and recruiting in the United States and was executed during COVID-19 demand surges. Using Harver CHAT and Harver Insights, NexRep assessed and activated 150 agents in four days, rapidly expanding capacity for customer service operations. The implementation centralized candidate assessment, candidate-to-onboarding handoffs, and recruiter decisioning around standardized analytics.
Governance emphasized standardized assessment criteria and workflow orchestration within recruiting operations to sustain rapid activation during peak demand. The narrative shows NexRep Harver CHAT Chatbots and Conversational AI supporting recruiting and HR functions through conversational screening, analytics-led prioritization, and accelerated onboarding for contact-center agent roles.
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