List of Hearken Customers
Chicago, 60612-1577, IL,
United States
Since 2010, our global team of researchers has been studying Hearken customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Hearken for Community Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Hearken for Community Management include: KQED, a United States based Media organisation with 515 employees and revenues of $79.0 million, Click2Houston, a United States based Media organisation with 185 employees and revenues of $59.0 million, WBEZ Chicago, a United States based Media organisation with 150 employees and revenues of $35.0 million, Colorado Public Radio, a United States based Non Profit organisation with 200 employees and revenues of $24.0 million, Baltimore Banner, a United States based Media organisation with 200 employees and revenues of $22.0 million and many others.
Contact us if you need a completed and verified list of companies using Hearken, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Hearken customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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2Ser | Media | 7 | $1M | Australia | Hearken | Hearken | Community Management | 2019 | n/a |
In 2019, 2Ser implemented Hearken to support audience engagement on its website 2ser.com. The Hearken deployment is classified as Community Management and is embedded in public site pages to collect listener submissions, crowdsource questions, and surface story ideas for station programming. The implementation centralized community-facing forms and channels within the Hearken platform to create a single intake point for audience-sourced story leads.
Functional capabilities implemented include embedded submission forms, moderated submission queues, editorial assignment workflows, and topic tagging to route leads to producers. Operational coverage focused on newsroom and editorial business functions, with governance centered on moderation rules, editorial review processes, and producer tasking workflows. Hearken is used to align audience sourcing with editorial planning through its native community engagement modules.
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Apness | Media | 10 | $1M | Malaysia | Hearken | Hearken | Community Management | 2023 | n/a |
In 2023, Apness implemented Hearken as a Community Management solution and deployed Hearken on their website. Apness uses Hearken as its Community Management application to support audience engagement and editorial intake functions, centralizing public question solicitation, user-sourced story intake, contributor management, and comment moderation capabilities typical of the platform. The deployment focused on embedding Hearken widgets and intake forms into news and story pages to surface reader prompts and submissions directly through the site.
Operational ownership is concentrated within the small editorial and audience teams, where Hearken supplies moderation queues, structured intake workflows, and editorial triage tools that feed the newsroom pipeline. Integration scope is limited to the website front-end and content intake channels, with governance implemented through editorial moderation rules and published response workflows to maintain consistent engagement practices. Configuration emphasizes lightweight, staff-scalable Community Management for a 10-person media operation.
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Baltimore Banner | Media | 200 | $22M | United States | Hearken | Hearken | Community Management | 2024 | n/a |
In 2024, Baltimore Banner implemented Hearken on its website to support Community Management. The Hearken application is deployed as an embedded audience engagement layer on the public site, enabling solicitation of story ideas, structured question collection, and engagement-driven story sourcing. The implementation configures Hearken's call-and-response workflows and public-facing prompts, aligning with editorial intake and audience participation capabilities typical of the Community Management category. Baltimore Banner uses Hearken to formalize contributor inputs and surface audience-led reporting priorities for newsroom and audience teams.
Operational coverage centers on the newsroom, audience development, and digital publishing teams, who manage campaign setup, moderation, and response workflows through Hearken's editorial interface. Governance includes curated moderation queues, editorial review steps, and cadence-based campaign rollouts to integrate user submissions into reporting pipelines. The deployment is web-first and emphasizes embedded widgets on article pages and standalone engagement pages, with engagement artifacts managed inside Hearken and referenced by editorial staff for follow up. Hearken is used as the primary Community Management application to orchestrate audience engagement and reporting intake for Baltimore Banner.
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Media | 185 | $59M | United States | Hearken | Hearken | Community Management | 2023 | n/a |
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Non Profit | 200 | $24M | United States | Hearken | Hearken | Community Management | 2019 | n/a |
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Media | 120 | $10M | South Africa | Hearken | Hearken | Community Management | 2021 | n/a |
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Media | 10 | $2M | United States | Hearken | Hearken | Community Management | 2022 | n/a |
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Media | 515 | $79M | United States | Hearken | Hearken | Community Management | 2020 | n/a |
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Media | 20 | $4M | United States | Hearken | Hearken | Community Management | 2022 | n/a |
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Media | 10 | $1M | United States | Hearken | Hearken | Community Management | 2022 | n/a |
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Buyer Intent: Companies Evaluating Hearken
- InformData, a United States based Professional Services organization with 1200 Employees
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