List of Heartland Digital Dining Customers
Oklahoma City, 73102, OK,
United States
Since 2010, our global team of researchers has been studying Heartland Digital Dining customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Heartland Digital Dining for Point Of Sale from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Heartland Digital Dining for Point Of Sale include: Arby's Restaurant Group, a United States based Retail organisation with 80000 employees and revenues of $3.90 billion, Bill Miller Bar-B-Q, a United States based Leisure and Hospitality organisation with 1000 employees and revenues of $250.0 million, Barcodes, a United States based Retail organisation with 500 employees and revenues of $70.0 million and many others.
Contact us if you need a completed and verified list of companies using Heartland Digital Dining, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Heartland Digital Dining customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Arby's Restaurant Group | Retail | 80000 | $3.9B | United States | Heartland, a Global Payments Company | Heartland Digital Dining | Point Of Sale | 2010 | n/a |
In 2010, RCNY Restaurants LLC, an Arby's Restaurant Group franchisee in New York, selected Heartland Digital Dining for Point Of Sale. The selection covered point of sale deployment at franchise locations, with stated business function impacts on HR and payments operations through enhanced timekeeping and transaction controls.
Heartland Digital Dining was implemented with core modules for POS, time and attendance, and transaction authorization, and was configured to use fingerprint biometrics for employee authentication. The biometric capability was used both for clocking in and out and for tightening authorization on sales transactions, aligning POS transaction workflows with workforce attendance verification.
Operational scope remained at the franchisee store level in New York, with HR and store operations cited as primary governance owners of timekeeping and transaction approval processes. Vendor press coverage reported measurable improvements in employee accountability and transaction control following the biometric-enabled rollout, and the implementation narrative centers on biometric-enabled authentication embedded into POS and time and attendance workflows.
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Barcodes | Retail | 500 | $70M | United States | Heartland, a Global Payments Company | Heartland Digital Dining | Point Of Sale | 2009 | n/a |
In 2009 Barcodes implemented Heartland Digital Dining as its Point Of Sale application to support restaurant POS and ordering functions. Heartland Digital Dining was configured to handle POS transactions and to drive order routing to kitchen printers, aligning the application to core front of house and back of house workflows.
The deployment emphasized explicit use of kitchen printing and order-routing modules within Heartland Digital Dining, enabling routed ticketing to kitchen printers and structured expo workflows for takeout and dine in. Configuration focused on POS and ordering flows, order routing rules, and kitchen receipt formatting to improve operational accuracy.
Operational coverage targeted restaurant operations and associated finance workflows responsible for order capture and fulfillment. Vendor case documentation for Heartland Digital Dining records outcomes that included improved kitchen communication and improved order accuracy following module activation and configuration.
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Bill Miller Bar-B-Q | Leisure and Hospitality | 1000 | $250M | United States | Heartland, a Global Payments Company | Heartland Digital Dining | Point Of Sale | 2020 | n/a |
In 2020, Bill Miller Bar-B-Q implemented Heartland Digital Dining as its Point Of Sale. The deployment supported the restaurant chain’s footprint of more than 80 locations and nearly 1,000 POS terminals and corporate workstations, with primary operational ownership residing in the IT organization based in San Antonio, Texas.
Heartland Digital Dining was provisioned as the central POS application for transaction processing, front of house order entry, and reporting workflows including labor and sales reports. POS terminals run predominantly on Windows with a small number of Linux servers in the environment, and the rollout emphasized standard POS configuration, user training workflows, and report distribution capabilities common to the Point Of Sale category.
The IT team paired Heartland Digital Dining with Splashtop Remote Support to enable remote monitoring and management of endpoints, rapid incident remediation, file transfer, and real time training sessions. Splashtop agents were deployed via group policy, and the support stack leveraged 1-to-Many distribution, alerting for disk space and CPU utilization, remote wake and reboot, and session recording to maintain operational continuity and PCI compliant access controls while supporting both POS and corporate endpoints.
Operational governance centered on centralized remote support, alert-driven monitoring, and technician-driven on-demand troubleshooting to minimize store visits, and the teams used remote sessions to train business users on report generation within Heartland Digital Dining. The remote support arrangement documented in the supporting case study reports over 45% cost reduction and improved remote session performance after switching remote support tooling, and it also enabled continued support during the pandemic when in-person access was constrained.
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