List of Helprace Customers
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Since 2010, our global team of researchers has been studying Helprace customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Helprace for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Helprace for Customer Support include: skeyes, a Belgium based Aerospace and Defense organisation with 903 employees and revenues of $230.0 million, Luminous Edutech, a Malaysia based Education organisation with 1000 employees and revenues of $120.0 million, Robotic Process Automation, a Croatia based Professional Services organisation with 40 employees and revenues of $4.0 million, Sidereel, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million, Biq Cloud, a Malaysia based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Helprace, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Helprace customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Biq Cloud | Professional Services | 10 | $1M | Malaysia | Helprace | Helprace | Customer Support | 2020 | n/a |
In 2020, Biq Cloud implemented Helprace on its website. Biq Cloud uses Helprace, a Customer Support application, to provide an embedded help center and ticket submission surface directly from its website, supporting customer service and client-facing inquiries for the Malaysia-based professional services firm.
The Helprace deployment emphasizes core Customer Support modules, including web-embedded ticketing, a searchable knowledge base, and customer messaging interfaces. Configuration is proportionate to a small organization, focusing on widget placement, knowledge article authoring, and ticket categorization to capture and route inbound requests.
Operational ownership is centralized within Biq Cloud's internal support function, which triages and manages inbound tickets through Helprace workflows and maintains knowledge base content for self-service. The implementation ties website engagement to ticket lifecycle management and knowledge governance, aligning Helprace with customer service operations for a ten-person company.
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Helprace | Professional Services | 10 | $1M | United States | Helprace | Helprace | Customer Support | 2020 | n/a |
In 2020, Helprace implemented the Helprace application as its Customer Support solution on its public website, embedding customer-facing support tooling directly into its product site. The deployment is focused on web-based support delivery, aligning the Helprace application with front-line support operations for a small, 10 employee professional services organization.
The Helprace application configuration centers on a web-embedded help center and ticketing workflow, combining a knowledge base, community forums, and an email-to-ticket intake channel to provide unified case capture and self-service. Functional modules implemented include content management for help articles, threaded community discussion, ticket lifecycle management with agent assignment and status sequencing, and basic automation for categorization and response templates consistent with Customer Support capabilities.
Operational ownership sits with the customer support and customer success functions, the team configuring user roles, moderation rules, and escalation paths within the Helprace application. Governance emphasized content moderation workflows and agent role definitions to standardize response handoffs and maintain knowledge accuracy, with the Helprace application instrumented as the canonical support interface on the company website.
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Luminous Edutech | Education | 1000 | $120M | Malaysia | Helprace | Helprace | Customer Support | 2020 | n/a |
In 2020, Luminous Edutech deployed Helprace as a Customer Support solution embedded on its public website. The Helprace deployment is implemented as a web-embedded help widget and public knowledge base to capture and route inquiries originating from site visitors, prospective students, and enrolled learners.
The implementation configures Helprace ticketing and self-service capabilities, including web forms for issue intake, a searchable knowledge base for deflection, automated ticket routing into agent queues, and reporting dashboards for operational visibility. Helprace configuration emphasizes standardized triage workflows and assignment rules to manage inbound queries across the support lifecycle.
Operational scope centers on online support channels that serve student services and admissions teams within Malaysia, with governance established around ticket routing, escalation rules, and content ownership for knowledge articles. The rollout focuses on centralizing inquiry handling on the company website and embedding Helprace as the primary Customer Support touchpoint for web-originated requests.
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Professional Services | 40 | $4M | Croatia | Helprace | Helprace | Customer Support | 2020 | n/a |
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Professional Services | 10 | $1M | United Kingdom | Helprace | Helprace | Customer Support | 2021 | n/a |
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Professional Services | 10 | $1M | United States | Helprace | Helprace | Customer Support | 2020 | n/a |
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Aerospace and Defense | 903 | $230M | Belgium | Helprace | Helprace | Customer Support | 2020 | n/a |
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