List of Higher Logic Vanilla Customers
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United States
Since 2010, our global team of researchers has been studying Higher Logic Vanilla customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Higher Logic Vanilla for Community Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Higher Logic Vanilla for Community Management include: Smartsheet, a United States based Professional Services organisation with 3370 employees and revenues of $1.15 billion, Teamviewer Germany, a Germany based Communications organisation with 700 employees and revenues of $247.0 million, Technology Services Industry Association, a United States based Professional Services organisation with 150 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Higher Logic Vanilla, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Higher Logic Vanilla customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Smartsheet | Professional Services | 3370 | $1.2B | United States | Higher Logic | Higher Logic Vanilla | Community Management | 2016 | n/a |
In 2016, Smartsheet implemented Higher Logic Vanilla to centralize its customer community and improve knowledge management while reducing support costs. The deployment targeted customer support and community engagement, positioning the Community Management application to support CRM-related support workflows in North America.
The implementation emphasized Higher Logic Vanilla functional capabilities such as Q&A forums, a consolidated knowledge base, member-generated content, moderation controls, and membership management to enable peer-to-peer support and searchable knowledge resources. Configuration work focused on self-service workflows and moderation automation to increase visibility of member-provided answers and streamline case deflection.
The rollout was coordinated across North America with vendor-led support from Vanilla’s Success team to ensure a smooth implementation and staged onboarding of community moderators and support agents. Operational coverage aligned the community with customer support processes and CRM-oriented workflows without disclosing specific third-party system integrations.
Post implementation the community reached approximately 10,000 active members, with roughly 80 percent of answers provided by members and an average response time of 12 hours, supporting the stated goal of reducing support costs. Governance changes included moderated community workflows and role-based membership controls to sustain knowledge management and community engagement practices.
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Teamviewer Germany | Communications | 700 | $247M | Germany | Higher Logic | Higher Logic Vanilla | Community Management | 2020 | n/a |
In 2020, TeamViewer Germany implemented Higher Logic Vanilla as a Community Management solution to operate a multi-language customer support community. The Higher Logic Vanilla deployment was initiated during the COVID period to scale global support with primary focus on Germany and EMEA, and it was designed to deflect tickets, accelerate answers and generate leads.
The implementation delivered multi-language content hosting, ticket deflection workflows and answer acceptance mechanisms to accelerate peer and expert responses. The project migrated roughly 400,000 users and associated community content into Higher Logic Vanilla with minimal downtime, preserving historical threads and user identities during cutover.
Operational coverage targeted support, customer success and marketing functions, enabling support teams to surface crowd sourced answers while marketing captured engagement signals for lead generation. The platform configuration included community moderation and content lifecycle governance, plus role based participation controls to maintain response quality across languages.
Rollout emphasized staged migration, moderation policy enforcement and training for moderators and support agents to steward community content and answer workflows. Outcomes reported from the TeamViewer implementation include a 75% reduction in time to answer and 96% faster answer acceptance, alongside the stated migration scale and minimal downtime during the go live phase.
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Technology Services Industry Association | Professional Services | 150 | $10M | United States | Higher Logic | Higher Logic Vanilla | Community Management | 2020 | n/a |
In 2020 Technology Services Industry Association launched the TSIA Exchange on Higher Logic Vanilla to provide members fast Q&A and peer support during the COVID-19 pandemic, deploying the Community Management platform with an association and member engagement focus across North America. The implementation went live in 14 days from contract to launch, with Higher Logic’s SuccessTeam™ assisting the rollout to accelerate community provisioning and initial moderation setup.
The deployment emphasized Q&A workflows and peer support capabilities within the Higher Logic Vanilla Community Management environment, including a 24-hour unanswered-question flag to surface unresolved posts and accelerate moderator response cycles. Operational coverage targeted member engagement and community moderation functions, and the site recorded 130,000 pageviews in the first six months, demonstrating rapid adoption of the Community Management instance.
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