List of Hilton OnQ CRM Customers
Alphanso Tech
1107, RK Prime, Nana Mava Circle, 150 Feet Ring Rd,,
Rajkot, 360005,
India
Rajkot, 360005,
India
n/a
Professional Services
30
$2M
Since 2010, our global team of researchers has been studying Hilton OnQ CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Hilton OnQ CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Hilton OnQ CRM for CRM include: Kinseth Hospitality Companies, a United States based Leisure and Hospitality organisation with 4000 employees and revenues of $300.0 million, Kahler Hospitality Group, a United States based Leisure and Hospitality organisation with 100 employees and revenues of $15.0 million, DoubleTree Suites by Hilton Hotel Huntsville South, a United States based Leisure and Hospitality organisation with 80 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using Hilton OnQ CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Hilton OnQ CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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DoubleTree Suites by Hilton Hotel Huntsville South | Leisure and Hospitality | 80 | $3M | United States | Alphanso Tech | Hilton OnQ CRM | CRM | 2013 | n/a |
In 2013 DoubleTree Suites by Hilton Hotel Huntsville South implemented Hilton OnQ CRM as its centralized CRM for guest profiles, group and corporate sales activity, and front office workflows. The implementation was delivered through vendor Alphanso Tech and positioned Hilton OnQ CRM as the operational record for reservations and guest engagement.
The deployment focused on core CRM capabilities including guest profile management, group and banquet sales workflows, booking and reservation task orchestration, guest history and loyalty data capture, and sales pipeline management for corporate and event business. Configuration emphasized sales and operations alignment, with daily forecasting processes and GRO management incorporated into regular front office and sales routines.
Hilton OnQ CRM was operated alongside Hilton Lobby for front desk transaction flows and alongside the M3 accounting application used by hotel finance staff, supporting cross-team coordination between Sales, Finance, Food and Beverage, and Banquets. Operational scope covered on-property departments and included hotel leadership and department leads, reflecting hospitality-specific CRM use for guest satisfaction and event revenue capture.
Governance and rollout included Hilton-standard procedures, on-property training led by the general manager, and ongoing staff development to ensure system adoption across a team of 25 plus direct reports. Outcomes recorded in operational notes include improved quality assurance scores to 87 percent from historical averages near 50 percent, increased profits through active GRO and daily forecasting, and consecutive quarterly ADR improvement prior to 2020.
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Kahler Hospitality Group | Leisure and Hospitality | 100 | $15M | United States | Alphanso Tech | Hilton OnQ CRM | CRM | 2012 | n/a |
In 2012 Kahler Hospitality Group implemented Hilton OnQ CRM to support core guest-facing and back office functions across its U.S. operations. The deployment emphasized commercial hotel workflows appropriate for a 100-employee hospitality operator, centering on reservation handling and front desk transaction processing.
Hilton OnQ CRM was configured to manage guest profiles, reservation lifecycle, check-in and check-out workflows, and nightly audit support, reflecting typical CRM capabilities for hospitality customer relationship and operations management. The implementation also supported reporting and marketing report generation, aligning guest data with routine accounting tasks used by night audit staff.
Operational notes indicate daily use by Night Auditor and Guest Services Representative roles, with staff performing accounting duties using EXCEL spreadsheets and banking and credit card processing alongside OnQ. The implementation operated in conjunction with Google Suite and Microsoft software, with OnQ serving as the primary CRM and operational system for guest interactions and transactional records.
Governance centered on role-based operational workflows for front desk, guest services, reservations, and night audit processes, with staff proficiency in Hilton OnQ CRM emphasized in training and daily operations. Configuration and process controls focused on consolidating guest profile data and transactional records to support hotel accounting and marketing reporting functions.
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Kinseth Hospitality Companies | Leisure and Hospitality | 4000 | $300M | United States | Alphanso Tech | Hilton OnQ CRM | CRM | 2012 | n/a |
In 2012 Kinseth Hospitality Companies implemented Hilton OnQ CRM with provisioning support from Alphanso Tech, deploying the application to support front desk and guest services at Kinseth Hospitality Companies dba Hampton Inn and Suites-West Des Moines, IA. The implementation is anchored in the CRM category and was positioned to centralize guest interactions and operational workflows for Night Auditor and Guest Services Representative roles.
Hilton OnQ CRM was configured to manage guest profile and reservation workflows, check-in and check-out processes, and night audit transactions, with functional configuration to support accounting tasks such as banking and credit card processing reconciliations. The implementation included reporting and marketing report generation capabilities, with exports and reconciliation workflows routed to spreadsheet tools commonly used by accounting staff.
Operational coverage focused on front desk, night audit, accounting, and marketing functions, with on-premises or vendor-hosted application access enabling day-to-day guest service operations. End users operated Hilton OnQ CRM alongside Google Suite and Microsoft Office tools, reflecting an integrated desktop workflow where OnQ served as the authoritative CRM for guest records while exports and campaign artifacts flowed into Excel and Google documents.
Governance centered on role-aligned operational workflows for Guest Services and Night Audit staff, establishing check-in/check-out procedures, audit reconciliation routines, and marketing report routines tied to CRM data. Configuration and user permissions supported routine accounting and reporting tasks performed by night auditors, ensuring the Hilton OnQ CRM mapped to established front desk processes and financial reconciliation workflows.
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Buyer Intent: Companies Evaluating Hilton OnQ CRM
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Hilton OnQ CRM. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Hilton OnQ CRM for CRM include:
- Hilton, a United States based Leisure and Hospitality organization with 178000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Hilton OnQ CRM Coverage
Hilton OnQ CRM is a CRM solution from Alphanso Tech.
Companies worldwide use Hilton OnQ CRM, from small firms to large enterprises across 21+ industries.
Organizations such as Kinseth Hospitality Companies, Kahler Hospitality Group and DoubleTree Suites by Hilton Hotel Huntsville South are recorded users of
Hilton OnQ CRM for CRM.
Companies using Hilton OnQ CRM are most concentrated in Leisure and Hospitality, with adoption spanning over 21 industries.
Companies using Hilton OnQ CRM are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Hilton OnQ CRM across Americas, EMEA, and APAC.
Companies using Hilton OnQ CRM range from small businesses with 0-100 employees - 66.67%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 0%.
Customers of Hilton OnQ CRM include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Hilton OnQ CRM customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of CRM.