List of Horizon VoIP Phone System Customers
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Since 2010, our global team of researchers has been studying Horizon VoIP Phone System customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Horizon VoIP Phone System for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Horizon VoIP Phone System for PBX, VoiP and Phone Systems include: Acorn Insurance, a United Kingdom based Insurance organisation with 1126 employees and revenues of $109.0 million, Walnut Creek Foods, a United States based Distribution organisation with 350 employees and revenues of $60.0 million and many others.
Contact us if you need a completed and verified list of companies using Horizon VoIP Phone System, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Horizon VoIP Phone System customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Acorn Insurance | Insurance | 1126 | $109M | United Kingdom | Focus Group | Horizon VoIP Phone System | PBX, VoiP and Phone Systems | 2018 | n/a |
In 2018 Acorn Insurance implemented Horizon VoIP Phone System, deployed by Focus Group, under the PBX, VoiP and Phone Systems category. The deployment consolidated five UK locations into a single building and targeted receptionists, key employees and supervisors to improve first touch client experience and eliminate communication failure risk while reducing operational support and call costs.
Horizon VoIP Phone System was configured with on-screen dialing, call recording, auto-attendant and enhanced call queuing to prioritize rapid first time answers. The implementation included configurable wallboard displays for supervisors, hundreds of operational reports by user, date, time and telephone number, and on-screen presence to surface staff status and location in real time.
The solution was integrated with existing CRM systems and calendar services to provide complete visibility of agent presence and to feed real-time inbound and outbound call data, including call-response times, into management information workflows. A communications audit accompanied the rollout, enabling reconfiguration of geographic number provisioning so offices could move without call forwarding costs and enabling free local and national calls between users and offices.
Rollout focused on reception, customer contact and supervisory use cases, with governance centered on real-time reporting and self-management of inbound services to support flexible working. Outcomes documented in the case study include reduced operational costs, improved staff efficiency through on-screen dialing, richer real-time visibility of staff status and enhanced call reporting and queuing capabilities.
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Walnut Creek Foods | Distribution | 350 | $60M | United States | Focus Group | Horizon VoIP Phone System | PBX, VoiP and Phone Systems | 2016 | n/a |
In 2016, Walnut Creek Foods implemented Horizon VoIP Phone System as its core PBX, VoiP and Phone Systems platform. The deployment targeted the company network that spanned four buildings in Millersburg, Ohio and was executed during an IT operations window overseen by the on-site manager who maintained the environment from 2012 to 2017.
Horizon VoIP Phone System was configured to provide standard PBX and VoIP capabilities including IP handset provisioning, call routing, voicemail, and directory services. The implementation was placed into the existing virtual and directory infrastructure, with Horizon VoIP Phone System registered on VMware ESXi hosts and integrated with Active Directory for user provisioning and directory synchronization.
Network and security integration included firewall policy configuration, quality of service settings on network switches, and routing across the multi-building LAN, preserving compatibility with wireless access points, routers, and IP camera systems that were already maintained by the operations team. Microsoft Exchange 2016 remained in place for messaging services and was part of the unified communications landscape that Horizon operated within.
Operational governance for the Horizon VoIP Phone System relied on established IT controls, including scheduled backup and disaster recovery processes, ongoing network monitoring, and a single-site IT supervision model that managed budgeting, staffing, helpdesk support, and change recommendations. Daily administration, firmware and configuration updates, and handset provisioning were handled by the internal IT staff who also maintained related infrastructure such as firewalls, switches, and VMware hosts.
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Buyer Intent: Companies Evaluating Horizon VoIP Phone System
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