List of Howtank Customers
Paris, 75009,
France
Since 2010, our global team of researchers has been studying Howtank customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Howtank for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Howtank for Chatbots and Conversational AI include: Auchan France, a France based Retail organisation with 163098 employees and revenues of $36.27 billion, L'Occitane Group, a Switzerland based Consumer Packaged Goods organisation with 8563 employees and revenues of $1.95 billion, Rakuten France, a France based Retail organisation with 300 employees and revenues of $170.0 million, BlaBlaCar, a France based Professional Services organisation with 600 employees and revenues of $100.0 million, ZooParc de Beauval, a France based Leisure and Hospitality organisation with 600 employees and revenues of $80.0 million and many others.
Contact us if you need a completed and verified list of companies using Howtank, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Howtank customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Auchan France | Retail | 163098 | $36.3B | France | Howtank | Howtank | Chatbots and Conversational AI | 2017 | n/a |
In 2017, Auchan France implemented Howtank on its public website. Howtank is a Chatbots and Conversational AI application used to provide conversational customer support and web self service for online shoppers and service inquiries.
The deployment centered on embedding the Howtank conversational interface across product pages and the customer support section of the site, configured for knowledge base driven FAQ triage, intent classification, scripted response workflows, and fallback routing to human agents. Configuration work included content authoring for product, order and service intents, creation of conversational templates, and tuning of automated response logic to align with e commerce customer journeys.
Operational coverage emphasized web originated interactions and the linkage between digital storefront touchpoints and online support teams, positioning the Howtank Chatbots and Conversational AI instance as the first line of engagement for shoppers. The rollout scope focused on customer service and digital commerce functions within Auchan France’s online channel.
Governance and operating model concentrated on centralized content maintenance, conversation monitoring, and refinement cycles, with digital support teams managing knowledge base updates and oversight of agent handoff workflows. The implementation emphasized conversational workflow controls and analytics instrumentation typical of Chatbots and Conversational AI deployments to maintain response quality and operational visibility.
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Becquet | Retail | 252 | $30M | France | Howtank | Howtank | Chatbots and Conversational AI | 2017 | n/a |
In 2017, Becquet implemented Howtank on its website to introduce conversational customer interactions and on-site support. The deployment uses Howtank as a Chatbots and Conversational AI solution embedded in the e-commerce storefront, addressing online customer service and pre-sales queries for the France-based retail company Becquet.
The implementation centers on web-embedded conversational widgets and scripted dialogue flows, consistent with Chatbots and Conversational AI functional patterns. Configuration work focused on automated FAQ handling, session handoff rules to human agents, and content-driven knowledge base updates to keep product and service responses aligned with the retailer's catalog.
Operational governance is aligned to customer service and e-commerce teams who manage conversational content, monitoring, and escalation workflows on the website. Howtank supplies a centralized conversational layer on Becquet.fr that surfaces product information, handles routine inquiries, and supports the retailer’s online service processes.
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BlaBlaCar | Professional Services | 600 | $100M | France | Howtank | Howtank | Chatbots and Conversational AI | 2017 | n/a |
In 2017, BlaBlaCar implemented Howtank on its public website to provide automated and live conversational support. The Howtank deployment served as a Chatbots and Conversational AI layer embedded in the web customer experience, delivering a site-based chat widget, scripted response flows, and knowledge-driven FAQ handling to surface answers directly within the browser.
Configuration emphasized knowledge base driven intent resolution, escalation rules to route conversations to human agents, and an agent console for conversational handoff and ticket creation. Operational scope covered customer support and community management teams for the BlaBlaCar website in France, with governance centered on conversational script updates, moderation workflows, and periodic tuning of response content based on conversational logs.
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Media | 400 | $25M | France | Howtank | Howtank | Chatbots and Conversational AI | 2018 | n/a |
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Communications | 10 | $1M | France | Howtank | Howtank | Chatbots and Conversational AI | 2017 | n/a |
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Professional Services | 10 | $1M | France | Howtank | Howtank | Chatbots and Conversational AI | 2017 | n/a |
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Consumer Packaged Goods | 8563 | $1.9B | Switzerland | Howtank | Howtank | Chatbots and Conversational AI | 2020 | n/a |
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Retail | 300 | $170M | France | Howtank | Howtank | Chatbots and Conversational AI | 2017 | n/a |
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Leisure and Hospitality | 600 | $80M | France | Howtank | Howtank | Chatbots and Conversational AI | 2017 | n/a |
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Buyer Intent: Companies Evaluating Howtank
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