List of HPE ITSM Customers
Hewlett Packard Enterprise
1701 East Mossy Oaks Road,
Spring, 77389, TX,
United States
Spring, 77389, TX,
United States
1 678-259-9860
Professional Services
61000
$30.1B
Since 2010, our global team of researchers has been studying HPE ITSM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased HPE ITSM for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using HPE ITSM for IT Service Management include: Boeing, a United States based Aerospace and Defense organisation with 172000 employees and revenues of $66.52 billion, 3M, a United States based Manufacturing organisation with 61500 employees and revenues of $24.58 billion, Malaysia Airports, a Malaysia based Aerospace and Defense organisation with 11000 employees and revenues of $1.12 billion and many others.
Contact us if you need a completed and verified list of companies using HPE ITSM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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3M | Manufacturing | 61500 | $24.6B | United States | Hewlett Packard Enterprise | HPE ITSM | IT Service Management | 2013 | n/a |
In 2013, 3M implemented HPE ITSM to centralize service request handling and formalize change control for its network and security operations. HPE ITSM serves as the enterprise IT Service Management platform across network engineering, security operations, and infrastructure teams, capturing incident, change, and request workflows tied to UTM and firewall support activities.
The deployment focused on standard IT Service Management capabilities, using incident management to intake and triage UTM and gateway support tickets, change management to schedule and approve code upgrades and hotfix procedures, and a configuration management practice to track inventory and device ownership. HPE ITSM was used to log DNS updates, inventory tracking, and patching activities, and to record procedural steps for code upgrades from one firmware version to another, reflecting integration with established operational runbooks.
Integrations and operational coverage included bi-directional usage with 3M s custom portal for inventory updates and request initiation, and coordinated ticket workflows with the Radius team for access troubleshooting. Operational scope emphasized Network and Security Operations, including management of Check Point management and log servers, UTM policy deployment, and cross-team coordination for switch and routing work, all documented through HPE ITSM records.
Governance and process restructuring used HPE ITSM as the authoritative audit trail for change approvals and to enforce patching windows, with scripts and monitoring outputs referenced in service records. The platform supported Agile project workflows managed with MS Project inputs, and the use of HPE ITSM contributed to procedural controls intended to ensure ongoing 3M uptime during upgrades and migrations.
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Boeing | Aerospace and Defense | 172000 | $66.5B | United States | Hewlett Packard Enterprise | HPE ITSM | IT Service Management | 2013 | n/a |
In 2013 Boeing deployed HPE ITSM within an enterprise IT Service Management program, with project management provided to support the team Systems and Data Analyst working on the Hewlett Packard HP Tools Suite of products, specifically ITSM and the Change Module. The engagement is described as project management in support of team Systems /Data Analyst for Hewlett Packard HP Tools Suite of products, ITSM / Change Module, and the narrative centers on aligning HPE ITSM to Boeing IT operations and change control processes.
Implementation work focused on the HPE ITSM Change Module, with configuration of change workflows, approval routing, and audit tracking to support change governance. The HPE ITSM application was provisioned to manage formal change requests and to operationalize change control processes, with configuration aligned to IT Service Management practices and change lifecycle management.
Operational coverage emphasized support for the Systems and Data Analyst team and broader IT operations stakeholders, positioning HPE ITSM as the system of record for change tickets and associated service documentation. Project management activities included coordination of configuration tasks, validation of change workflows, and alignment of ticketing practices with Boeing s IT Service Management objectives.
Governance and process restructuring were driven through project-managed rollout activities, including establishment of change approval sequencing and process checkpoints to support disciplined change control. Boeing s use of HPE ITSM in the IT Service Management category reflects focused tooling for change management and service operations within the enterprise IT function.
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Malaysia Airports | Aerospace and Defense | 11000 | $1.1B | Malaysia | Hewlett Packard Enterprise | HPE ITSM | IT Service Management | 2010 | n/a |
In 2010 Malaysia Airports implemented HPE ITSM. The deployment positioned HPE ITSM as the primary IT Service Management platform supporting IT operations and the service desk across Malaysia Airports and its MAHB operated network of 19 airports including Kuala Lumpur International Airport.
The HPE ITSM implementation focused on core IT Service Management modules, including incident management, problem management, change management, service catalog, and configuration management database capabilities. Ticketing workflows and SLA management were configured to centralize request handling and operational escalation across airport IT teams. Automation of routine ticket routing and priority assignment was established to standardize response processes.
Operational scope covered central IT operations, airport-based IT support teams, and infrastructure support across sites, aligning support delivery with airport operational needs. The HPE ITSM platform was used to ensure consistent service definitions, request fulfillment workflows, and CMDB-driven asset tracking across the airport estate.
Governance was structured around IT service management process ownership, change advisory procedures, and standardized operational playbooks to support cross-site coordination. The HPE ITSM deployment reinforced service governance for incident resolution, change approvals, and configuration accuracy across Malaysia Airports.
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FAQ - APPS RUN THE WORLD HPE ITSM Coverage
HPE ITSM is a IT Service Management solution from Hewlett Packard Enterprise.
Companies worldwide use HPE ITSM, from small firms to large enterprises across 21+ industries.
Organizations such as Boeing, 3M and Malaysia Airports are recorded users of
HPE ITSM for IT Service Management.
Companies using HPE ITSM are most concentrated in Aerospace and Defense and Manufacturing, with adoption spanning over 21 industries.
Companies using HPE ITSM are most concentrated in United States and Malaysia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of HPE ITSM across Americas, EMEA, and APAC.
Companies using HPE ITSM range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 100%.
Customers of HPE ITSM include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified HPE ITSM customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.