List of Hubtype Conversational CX Platform Customers
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Since 2010, our global team of researchers has been studying Hubtype Conversational CX Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Hubtype Conversational CX Platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Hubtype Conversational CX Platform for Customer Experience include: easyJet, a United Kingdom based Transportation organisation with 16697 employees and revenues of $11.10 billion, Wizz Air, a Hungary based Transportation organisation with 3960 employees and revenues of $3.12 billion, Jetsmart Chile, a Chile based Transportation organisation with 1000 employees and revenues of $600.0 million and many others.
Contact us if you need a completed and verified list of companies using Hubtype Conversational CX Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Hubtype Conversational CX Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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easyJet | Transportation | 16697 | $11.1B | United Kingdom | Hubtype | Hubtype Conversational CX Platform | Customer Experience | 2025 | n/a |
In 2025, easyJet implemented the Hubtype Conversational CX Platform as part of its Customer Experience tooling to introduce targeted webchat automation for post-case feedback solicitation. The deployment was designed to prompt customers to leave Trustpilot feedback immediately after case closure, linking conversational prompts to the airline's CRM and Trustpilot feedback flow for automated capture and attribution.
The Hubtype Conversational CX Platform was configured with targeted webchat automation and conversational flows that trigger on case closure events, capturing post-interaction feedback directly in chat and routing responses into easyJet's CRM. Configuration emphasized conditional trigger rules, in-chat feedback capture, and automated solicitation messaging to ensure prompts occur at the point of case resolution.
Operational scope centered on customer support workflows and digital support channels, embedding the automation into existing case closure processes and feedback handling procedures. This UK-based CRM/customer feedback automation drove a 51% uplift in reviews and a reported 107% increase in Trustpilot score within three months of the deployment.
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Jetsmart Chile | Transportation | 1000 | $600M | Chile | Hubtype | Hubtype Conversational CX Platform | Customer Experience | 2024 | n/a |
In 2024, Jetsmart Chile deployed the Hubtype Conversational CX Platform to launch Austral on WhatsApp and webchat, shifting customer service from phone and email to conversational channels across South America. The Customer Experience deployment focused on CRM and customer service use cases and went live in about six weeks, implementing multilingual support in Spanish, English, and Portuguese while scaling to approximately 140,000 monthly conversations.
The implementation emphasized conversational automation and intent routing, using the Hubtype Conversational CX Platform to provision automated flows, multilingual natural language understanding, and staged handover to live agents. Configuration prioritized automated resolution and deflection logic to achieve a high automation rate, with content localization and language detection embedded in conversational workflows.
Integrations supported the customer service operational stack, with the CRM and customer service deployment connected to conversational channels on WhatsApp and webchat. Operational coverage included JetSMART Austral customer service across South America, concentrating on contact center queues, web channel engagement, and WhatsApp messaging for boarding, booking, and support interactions.
Governance and rollout were organized around rapid deployment cycles and localized conversational governance, enabling language-specific response templates and agent handoff policies. The six week go live indicates a sprint oriented implementation with staged validation of automation thresholds and supervised agent escalation rules.
Reported outcomes for the Hubtype Conversational CX Platform implementation include approximately 80% automation, a 34% reduction in call volume, and about 140,000 monthly conversations, with multilingual support covering Spanish, English, and Portuguese.
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Wizz Air | Transportation | 3960 | $3.1B | Hungary | Hubtype | Hubtype Conversational CX Platform | Customer Experience | 2024 | n/a |
In 2024, Wizz Air used Hubtype Conversational CX Platform to rebuild and relaunch its Amelia chatbot for airline CRM and customer service. The implementation was scoped to Customer Experience capabilities and consolidated conversational handling across digital channels.
The deployment implemented Hubtype Conversational CX Platform modules Smart Intents and Flowbuilder to create intent driven conversational flows, automate common travel queries and orchestrate responses for flight-status, check-in and payment queries. Configuration work focused on intent recognition, flow orchestration and automated escalation triggers to human agents for unresolved cases.
Delivery completed in under eight weeks and went live across webchat and messaging in Europe, immediately handling approximately 250,000 users per month and automating about 70 percent of interactions. The project established a centralized conversational layer to route channel traffic and maintain consistent intent models and conversational assets, with planned expansion to additional languages and the mobile app.
Operational scope covered Wizz Air customer service and CRM teams across Europe, with rollout governance oriented around phased activation and iterative content updates via Flowbuilder. The Hubtype Conversational CX Platform implementation is structured to support ongoing conversational governance, intent tuning and channel expansion.
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