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List of HyosungITX RingCloud Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Daehanjujeong Sales Oil, Gas and Chemicals 50 $5M South Korea HyosungITX HyosungITX RingCloud Customer Support 2023 n/a In 2023 Daehanjujeong Sales deployed HyosungITX RingCloud to provide Customer Support capabilities directly via its corporate website. The deployment of HyosungITX RingCloud is focused on web based customer interaction capture, routing incoming inquiries, and establishing a centralized support entry point for customer facing communications. Configuration centered on HyosungITX RingCloud’s customer support modules, including web widget based case creation and an online customer portal, standard ticketing workflows, and knowledge base content publication to reduce repetitive inquiries. The implementation emphasized straightforward configuration and role based access controls appropriate for a 50 person organization, with workflows tailored to the customer service and sales inquiry lifecycle. Operationally the solution is integrated into the company website for immediate case capture and customer self service, and it consolidated inbound web interactions into a single support queue for the customer service team. Governance focused on centralizing request intake and standardizing response routing, enabling the small support organization to manage web initiated cases through the HyosungITX RingCloud Customer Support implementation.
Gilon Life Sciences 20 $2M South Korea HyosungITX HyosungITX RingCloud Customer Support 2023 n/a In 2023, Gilon implemented HyosungITX RingCloud as its Customer Support solution on the company website. Gilon is a South Korea life sciences firm with 20 employees, and the deployment is focused on capturing and managing web-originated customer and partner inquiries through the site. The HyosungITX RingCloud implementation uses web-facing support functionality aligned with Customer Support platforms, configured to capture chat sessions and form-based inquiries, convert submissions into tracked tickets, and enable agent assignment and workflow status tracking. The deployment leverages HyosungITX RingCloud features such as an embedded web chat widget and knowledge base style content to support product inquiries and service request intake. Operational coverage is concentrated on online customer engagement for product and service teams in South Korea, with administrative configuration performed by internal support ownership. Governance was organized around ticket ownership, response workflows, and escalation paths to align with existing customer service processes, and the HyosungITX RingCloud cloud-oriented deployment model supports vendor-side updates and ongoing configuration management.
Pentas Satu Manufacturing 10 $2M Malaysia HyosungITX HyosungITX RingCloud Customer Support 2023 n/a In 2023 Pentas Satu deployed HyosungITX RingCloud as its Customer Support solution on the company website. HyosungITX RingCloud is implemented as a web-hosted support layer embedded into the site to capture customer inquiries and route them into a centralized support console, aligning the application, Customer Support, and front-line service functions. Configuration and deployment were scoped for a 10 employee manufacturing firm, with the HyosungITX RingCloud widget instrumenting site interactions and consolidating inbound messages into a single web-based inbox. Operational coverage is limited to customer-facing activity on the Malaysia website, affecting customer service workflows and order and technical inquiry handling, while administration and day-to-day governance are structured for a small internal support team to manage routing, ticketing, and response workflows.
Professional Services 15 $1M South Korea HyosungITX HyosungITX RingCloud Customer Support 2023 n/a
Leisure and Hospitality 5700 $5.0B United States HyosungITX HyosungITX RingCloud Customer Support 2023 n/a
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Buyer Intent: Companies Evaluating HyosungITX RingCloud

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating HyosungITX RingCloud. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating HyosungITX RingCloud for Customer Support include:

  1. Gerad International Resources, a Nigeria based Professional Services organization with 20 Employees

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