List of i-DOCS Customers
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Since 2010, our global team of researchers has been studying i-DOCS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased i-DOCS for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using i-DOCS for Collaboration include: Eurobank, a Greece based Banking and Financial Services organisation with 10739 employees and revenues of $3.07 billion, National Bank of Greece (Cyprus) Ltd, a Cyprus based Banking and Financial Services organisation with 150 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using i-DOCS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The i-DOCS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Eurobank | Banking and Financial Services | 10739 | $3.1B | Greece | IDEAL Software | i-DOCS | Collaboration | 2022 | n/a |
In 2022, Eurobank upgraded i-DOCS to version 9 of IDEAL Software's CCM platform to standardize customer communications and output processes. The work is classified in the Collaboration category and focused on generating, electronically archiving, and distributing statements, letters, and confirmations for customers in Greece.
The implementation used i-DOCS output management and electronic archiving capabilities, with configuration of document generation templates, channel-aware distribution workflows, and archive indexing to support retrieval and compliance workflows. i-DOCS version 9 was applied to orchestrate production, formatting, and delivery chains for transactional correspondence, aligning document composition, routing rules, and storage policies within the CCM platform.
Operational scope was centered on Eurobank's banking communications and document production functions in Greece, impacting customer communications, operations, and records management teams. Governance adjustments emphasized template and workflow configuration controls, while the upgrade aimed to improve document production efficiency and electronic delivery for customers in Greece.
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National Bank of Greece (Cyprus) Ltd | Banking and Financial Services | 150 | $10M | Cyprus | IDEAL Software | i-DOCS | Collaboration | 2026 | n/a |
In 2026 National Bank of Greece (Cyprus) Ltd contracted IDEAL Software to upgrade its i-DOCS customer communications platform in the Collaboration category, launching a 2026–2028 programme to implement PDF/UA accessibility standards for accessible PDF customer communications and regulatory compliance in Cyprus. The engagement is explicitly scoped to banking customer communications and compliance functions, with a multi-year timeline and a full production rollout estimated by 2028.
The implementation centers on upgrading i-DOCS modules for document composition and PDF generation, embedding PDF/UA accessibility remediation and automated conformance validation into document production workflows. Configuration work includes template standardization, accessibility tagging and metadata enforcement, output management for PDF delivery, and strengthened document security controls aligned to bank communications policies.
Operational coverage targets customer communications and compliance teams within the bank's Cyprus operations, executed as a phased programme with iterative validation against PDF/UA standards and regulator expectations. Governance is structured around a programme to ensure regulatory compliance, with staged rollouts, accessibility testing cycles, and stakeholder signoff gates to move from pilot to wider production deployment.
The stated objectives are improved document accessibility and enhanced document security to meet regulatory obligations in Cyprus, with i-DOCS as the central Collaboration platform driving standardized, accessible PDF customer communications by the planned 2028 production completion.
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